Maxicare

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Our project in HBO 101 wherein we were to interview a manager/supervisor about their company and the way they manage their subordinates.

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Maxicare

  1. 1. Maxicare Healthcare Corporation• one of the pioneer health maintenance organizations in the Philippines• established in 1987 by an esteemed group of doctors and businessmen with a vision for a better healthcare delivery system in the country
  2. 2. Focused on providing peace of mind to all its members trough:• extensive medical provider network nationwide• responsive customer care unit• stress-free availment process• personalized assistance• comprehensive wellness campaigns
  3. 3. • with unsurpassed levels of customer service• quality• and cost effectiveness
  4. 4. Mission
  5. 5. Vision
  6. 6. MILESTONES
  7. 7. • Group of Doctors from Makati Medical Center and a few Businessmen established Maxicare1987 • PCIB CIGNA entered into a joint venture with Maxicare to expand operations in the Philippines therefore changing the company name to Maxicare PCIB CIGNA1997 Healthcare Corporation • A merger with Equitable Bank changed the company name to Maxicare EPCIB Healthcare2002 • Maxicare also launched the Flexiclaims system
  8. 8. Flexiclaim System
  9. 9. • Name was changed to Maxicare Healthcare Corporation.2003 • Maxicare reached its 1 Billion sales • Maxicare opened its Primary Care Center in The Medical2004 City. • Maxicare launched its Intelligent cards • Maxicare partnered with Medilink Inc to to use POS terminals in hospitals and clinics for quick validation of membership status • Maxicare opened its Cebu Sales Office2005 • Maxicare opened Primary Care Centers at St. Luke’s Medical Center in Quezon City
  10. 10. • Equitable PCIB merged with BDOMaxicare opened Delos Santos Medical Center Primary Care Center.2006 • Maxicare launched its Premium and Platinum CardsMaxicare opened its DLS-STI Megaclinic Primary Care Center.2007 • Maxicare was acquired by Pin-An Holdings of the Antonio Go Group of Companies. • Maxicare opened its Filomena Primary Care Center located in Makati City.2008
  11. 11. • Maxicare opened its Primary Care Center in My Health Clinic at Festival2009 Supermall, Alabang, Muntinlupa City. • Maxicare opened Primary Care Center in St. Luke’s Medical Center in Global City, Taguig. • Maxicare publicly unveiled its two newest products: MyMaxicare for Individuals and Families; and Maxicare Plus for SMEs.2010 • Maxicare has transferred one of its Primary Care Centers to a new and bigger location at the Makati Medical Center. • Maxicare opened its Primary Care Center in My Health Clinic at Shangrila Mall.
  12. 12. • Maxicare moved to a bigger Visayas Regional Office at Unit 405 Robinsons Cybergate Mall, Fuente-Osmena St., Cebu City. • Maxicare publicly announced the opening of its Primary Care Center –MyHealth Clinics in the following locations — SM City North Edsa, Asiatown IT Park, Cebu and Robinsons Cybergate Mall, Cebu City.2011 • Maxicare opened another Primary Care Center at Chinese General Hospital.Maxicare moved its Corporate Office at Maxicare Tower, 203 Salcedo St., Legaspi Village, Makati City. • Maxicare offers clients Maxicare Plus Provincial for a more regionally tailor-fitted medical network access for SMEs in the provincesMaxicare moved to a new and bigger Mindanao Regional Office at 3rd Floor FTC Tower, Mt. Apo Road, Davao City. • Maxicare launched its first Medical Emergency Care Prepaid . Card, Maxicare Eready. • Maxicare Tower officially Inaugurated last Nov. 11, 2011. • Maxicare ranks No. 1 in terms of gross revenues in Business World Top 1000
  13. 13. • Maxicare reaches more than 700,000 membership population. • Maxicare hits more than 1,000 accredited hospitals and clinics. • Maxicare opened regional offices in Batangas and Pampanga.2012 • Maxicare celebrates its 25th Anniversary.
  14. 14. BOARD OF DIRECTORS
  15. 15. EXECUTIVE COMMITTEE
  16. 16. CORPORATE OFFICERS
  17. 17. About Corporate & Employees
  18. 18. • Maxicare never ceased to integrate innovations on its core products and services.• Programs offered consist of wide benefit coverage options for in-patient, out-patient and emergency care including preventive and dental care.• Also, there are value-added services which your employees will surely enjoy.• you will be able to reward your employees with more than just a usual healthcare program.
  19. 19. About Providers and Partner Doctors• provide the best• at the most convenient locations,• the widest range of specialization,• the most number of healthcare providers,• at the most reasonable prices.• Maxicare network of care to suffice to you every need, whenever you need it, wherever you may be.
  20. 20.
  21. 21. • expertise of top-caliber doctors on their various field of specialization along with high-quality clinics dedicated to provide utmost healthcare• we have also partnered with a pool of dental clinics and dentists assembled all together under our Maxicare Dental Hub.
  22. 22. HOUSE CODE OF DISCIPLINE
  23. 23. HOUSE CODE OF DISCIPLINE Rules and regulations are necessary to define which actuations are inimical to the interest of the Company and to the general welfare of its employees. They are Management’s guidelines aimed towards harmony and efficiency through discipline and understanding.The following rules and regulations clearly:• define some offenses inimical to the interest of the company and its employees;• prescribe the disciplinary action to be meted out of the offender;• describe some working guidelines Management will apply the Rules and Regulations fairly, without fear or favor.
  24. 24. CLASS DEFINITION SANCTIONA GRAVE OFFENSES or those acts 1ST OFFENSE 25 deliberately done or neglected by days suspension employees which cause grave harm to to TERMINATION the company or to co-employees (N)B SERIOUS OFFENSES or those acts 1st OFFENSE – 12 deliberately done or neglected by to 24 working day employees which cause or threaten to suspension cause serious inconveniences to the 2nd OFFENSE – company or to co-employees TERMINATION
  25. 25. CLASS A (Grave Offenses)• A.1 Theft, Stealing, Removal of company property, materials, equipment, supplies without proper authorization. (N)• A.2 Sabotage, deliberate restraint, disruption or stoppage of work or output: cheating, intimidating, coercing or bribing co- workers to commit these acts.• A.3 Misappropriation of company funds. (N)• A.4 Accepting kickbacks, rebates, commissions, favors, in obtaining supplies or services for the company or in awarding contracts to suppliers.• A.5 Offering or accepting gifts or favor in exchange for a job, work assignment, work location, or favorable condition of employment for self-aggrandizement.• A.6 Tampering or falsification of time records or work output records, whether the employee’s own or somebody else’s. (N)
  26. 26. CLASS A (Grave Offenses)• A.7 Falsification of company records and documents, including any misrepresentation made when applying for employment.• A.8 Padding of expense accounts for reimbursement from company or charging to the company unnecessary expenses as well as unauthorized ones that benefit only the employee in question.• A.9 Unauthorized entering into contracts with any other person or business enterprise on behalf of the company.• A.10 Substituting company materials, equipment, tools, parts, etc. with those of inferior quality or lesser value in order to favor certain suppliers.
  27. 27. CLASS A (Grave Offenses)• A.11 Carrying a gun, knife, explosive or other deadly weapons in company premises or vicinity; brandishing this weapon with or without any intention to harm people within company premises or vicinity. Exemption: unless there is prior management consent or as required by the nature of the job.• A.12 Inflicting bodily injury or attempting to inflict bodily injury upon another person within company premises or vicinity.• A.13 Insubordination, disrespect, discourtesy, insult or use of foul language towards one’s superiors or peers. (N)
  28. 28. CLASS A (Grave Offenses)• A.14 Reporting for work under the influence of alcohol or prohibited drugs. Drinking liquor or any intoxicating drink within company premises or during official company hours. Bringing in or taking of illegal and harmful drugs within company premises. (N)• A.15 Taking part in any form of gambling, including soliciting bets within company premises. (N)• A.16 Unauthorized disclosure of confidential information concerning company operations, trade secrets, or any restricted data to unauthorized persons. (N)• A.17 Conviction for any criminal offense. (N)
  29. 29. CLASS A (Grave Offenses)• A.18 Engaging in sexual acts or lascivious behavior within company premises or during company time. (N)• A.19 Engaging in any subversive acts (including distribution of subversive materials) within company premises or within company time.• A.20 Provoking a quarrel or fistfight or participating in one, even though there may be no resulting physical injuries on both sides. Except when committed in self-defense. (N)• A.21 Destruction, damage, or loss of company property due to gross neglect.• A.22 Misrepresenting one’s authority to act in the company’s behalf. (N)
  30. 30. CLASS A (Grave Offenses)• A.23 Engaging in a business venture, or providing service which conflicts/competes with the company’s interests. (moonlighting/sideline). (N)• A.24 5 days unexcused absences whether consecutive or not within a month. (N)• A.25 Dishonesty prejudicial to the company. (N)• A.26 Other causes analogous to the foregoing. (N)• A.27 Failure to report that one has contracted a contagious disease when such ailment endangers fellow workers.• A.28 Willful failure to undergo or subject himself to an annual medical check-up.
  31. 31. CLASS B (Serious Offenses)• B.1 Lending ID card to another person or assisting non- employees to enter company premises and restricted areas without management permission.• B.2 Willful disregard of notices and signs such as “No Entry” in restricted areas.• B.3 Sleeping on company time while on duty.• B.4 Falsely testifying for or against a person who is the subject of a company investigation; concealing matters of interest to the company where its employees are or may be involved. Refusal to cooperate in a company investigation. (N)• B5 Commission of any act that puts the company’s or the group’s reputation and goodwill in bad light.
  32. 32. CLASS B (Serious Offenses)• B.6 Acting in a disorderly manner, thereby disrupting work.• B.7 Leaving work assignment and company premises during working hours without permission from or information given to one’s immediate superior; also known as “undertime”.• B.8 Doing overtime work on lesser time than that sought to be charged.• B.9 Refusal to submit to, or failure to meet, the security and safety requirements of the company.• B.10 Unauthorized, improper, incorrect use of company vehicle or property. Any damage or injury caused to company property or to the employee or to any third party stemming from such use shall be the responsibility of the erring employee alone and shall not be shouldered by the company. (N)
  33. 33. CLASS B (Serious Offenses)• B.11 Promoting, engaging in, or practicing usury within company premises or on company time.• B.12 Deliberate slow down or dragging out of work that directly affects productivity.• B.13 Failure, refusal, neglect to follow and obey verbal or written orders from superiors; refusal or negligence to perform assigned work. Gross and Habitual neglect in the performance of one’s duties and incompetence. (N)• B.14 Other causes analogous to the foregoing. (N)
  34. 34. C MAJOR OFFENSES or those 1st OFFENSE – Written acts deliberately done or Reprimand neglected by employees which 2nd OFFENSE – 6 to 12 cause loss of productivity or working day suspension interpersonal goodwill 3rd OFFENSE – TERMINATIOND MINOR OFFENSES 1st OFFENSE – Oral Reprimand 2nd OFFENSE – Written Reprimand 3rd OFFENSE –3 to 6 working day suspension 4th OFFENSE – 6 to 12 day working suspension 5th OFFENSE – TERMINATION
  35. 35. CLASS C (Major Offenses)• C.1 Smoking within restricted areas in the company.• C.2 Showing pornographic materials, pictures, or literature during company time or in company premises.• C.3 Malingering or feigning illness to avoid doing assigned work.• C.4 Failure to file (within one working day) a report of an accident involving company personnel or property.• C.5 Reading unrelated materials during working hours, thereby causing loss in productivity.• C.6 Littering in company premises.
  36. 36. CLASS C (Major Offenses)• C. 7 Disregard of office regulations relating to sanity and orderly conditions of the workplace, security of office equipment, and economic use of supplies.• C.8 Unauthorized presence in company restricted areas during working and non-working days.• C.9 Wasting time, loafing or loitering while on duty.• C.10 Rumor-mongering or spreading false information against any person or the company.• C.11 Unauthorized posting or removing of bulleting board matters.• C.12 Distribution, Circulation, Possession of unauthorized or unofficial printed matters within the company premises or during official company hours. Unauthorized solicitation of any kind within company premises or during official company time. (N)• C.13 Other causes analogous to the foregoing. (N)
  37. 37. CLASS D (Minor Offenses)• D.1Failure to maintain cleanliness and orderliness in personal appearance.• D.2Failure to wear the prescribed company uniform and ID.• D.3Non-cooperating in any company group work or activity.• D.4Failure to fill-out proper forms or to observe procedures prescribed by the company.
  38. 38. CLASS D (Minor Offenses)• D.6 Failure to notify supervisor or Department Head that employee will be late or absent, within one hour after start of work. (N)• D.7 Failure or refusal to comply with company policies or regulations issued from time to time by duly authorized personnel. (N)• D.8 Other causes analogous to the foregoing. (N)
  39. 39. III. ATTENDANCE• ABSENCES – Absences may be excused or unexcused• Excused Absences are:• Absences due to valid reason and with approved prior notification• Vacation, sick and maternity leave• Unexcused Absences are:• Absences without approved prior notification• Absences without valid reason• In case of emergency absences, employee must call the Department Head and/or the Human Resource Dept. by telephone or other means to inform Management of his/her situation. The employee must fill out the Leave of Absence form at the HR Dept. on the first day when he/she reports for work.
  40. 40. III. ATTENDANCE• Disciplinary measures on unexcused absences:• 1st OFFENSE - Oral reprimand• 2nd OFFENSE -Written reprimand• 3rd OFFENSE - 3 to 6 working day suspension• 4th OFFENSE - 6 to 12 working day suspension• 5th OFFENSE - TERMINATION3. Absence without official leave for five (5) consecutive days is abandonment of work and employee is considered terminated from the company.
  41. 41. III. ATTENDANCE• TARDINESS• Every employee has obligation to be punctual not only in coming to work but also in starting his work. This means that he has to be at his desk before the start of office hours. If he comes late, the flow of work in the office is disrupted. This is not only annoying to his co-employees but also means an added burden to those who will do his work.
  42. 42. III. ATTENDANCE• EXCESSIVE TARDINESS is defined as coming to work four (4) times late within one calendar month.• SANCTIONS:• 1st OFFENSE - Oral reprimand• 2nd OFFENSE - Written reprimand• 3rd OFFENSE - 3 to 6 working day suspension• 4th OFFENSE - 6 to 12 working day suspension• 5th OFFENSE - TERMINATION
  43. 43. III. ATTENDANCE• EFFECT ON OVERTIME – No person who is late in a day will be allowed to work overtime within the same day.• UNDERTIME• After an employee has punched in his time card, he is not supposed to leave the office during office/working hours unless his work calls for it. However, if he must leave the office such as:• when his superior sends him on official business;• when he is called home due to unforeseen circumstances or emergencies;• in case of sudden illness;
  44. 44. III. ATTENDANCE• the employee has to ask permission to leave the office by accomplishing a Leave of Absence Form from the HR Dept. In case of illness, proper clearance shall be required from the Medical Director or Asst. Medical Director.• Undertime may be permitted upon prior request to and approved by the Human Resource Manager, thru proper notification by the immediate supervisor or department manager.• Undertime will be deducted from the employee’s salary and will be likewise noted down in the employee’s 201 file if unexcused for the purpose of disciplinary action or evaluation of his over-all efficiency.
  45. 45. III. ATTENDANCE• Unexcused undertime will have the same sanctions as Tardiness.
  46. 46. IV. DEFINITION OF TERMS• Lascivious Behavior – engaging in overtly sexual behavior (kissing, hugging, touching of sensitive body parts) or in sexual harassment within company premises and company time. An important thing to consider here is the context of the supposed violation.• Subversive Activities – those activities which tend to attempt to destabilize legally constituted authority.• Gross Neglect – consistent, deliberate non-compliance with work instructions or job steps.• Premises – this refers to the Head Office (19th and 18th Flr); Maxicare Centers• Emergency – an unforeseen combination of circumstances or the resulting state that calls for immediate action; a threat to loss of life, property, or limb.
  47. 47. V. CUMULATION OF OFFENSES• All offenses except Attendance are considered cumulative until the employee’s separation from the company.• For Attendance (absences and tardiness), the cumulation period is one year. This means that subsequent excessive tardiness/absences must occur within one year after first occurrence in order to be considered as part of a pattern of behavior which we want to correct. After this period, all previous offenses of the same nature will not be considered.
  48. 48. TheInterviewee
  49. 49. STRENGTHS• Friendly and enthusiastic with unique combination of creative skills and detail orientation.• · Highly motivated, competitive and can easily adapt to new business and learning experiences and• can work in a highly pressured environment.• · Possesses good oral communication skills and “client is top priority” work attitude, confident, a• good team leader as well as team player.• · Reliable in getting the job done through persistence and strong work ethic.
  50. 50. WORK EXPERIENCEMaxicare Healthcare CorporationTraining OfficerMarch 2009-Present19th Flr.Medical Plaza MakatiAmorsolo cor Dela Costa St., Lagaspi Vill. Makati City
  51. 51. Allegro Microsystems Phils., Inc.HR Training SpecialistRecruitment SpecialistSeptember 2003- November 20089F Common Goal Tower, Madrigal Business Park,Ayala Alabang, Muntinlupa City
  52. 52. American Standard, Inc.Human Resources AssistantFebruary 2003- June 2003Concha Cruz drive, Almanza, Las Piñas City
  53. 53. Sterling Paper Products, Inc.(Expressions Stationery Shop, Inc.)Human Resources SpecialistFebruary 2002-February 20032302 Sterling Place Bldg., Pasong Tamo Ext., Makati City
  54. 54. DHL Worldwide Express (Phils) Corp.Training AssistantOctober 2001-February 200211th /F Urban Bank Plaza
  55. 55. EDUCATIONSep 2005-Mar 2006 Graduate SchoolMasters in Business Administration, major in Human Resources ManagementDe La Salle UniversityTaft Avenue, Manila· Currently finished 6 units1994-1999 TertiaryBachelor of Arts, Major in Human Resources ManagementDe La Salle University-College of Saint BenildeTaft Avenue, Manila· Dean’s Lister· Accounting and Economics Quiz bee (1st place)· Business Math Quiz bee (finalist)· Best Thesis Award (finalist)

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