Peer Assist On AAR

Headstart Workshop W kh 2008 actKM Conference Cory Banks Knowledge Manager PB (Parsons Brinckerhoff)

Who am I? Who am I?

quot;A learning experience is one of those things that says, gy j ‘You know that thing you just did? Don't do that.' quot; Douglas Adams

What is a Headstart ? What is a Headstart ? The Headstart is designed to give staff the The Headstart is designed to give staff the advantage of leveraging the collective wisdom and experience of colleagues who have undertaken similar work in the past. undertaken similar work in the past This leads to developing a ‘knowledge’ network of people who can assist in a formal and informal manner. The activity should be undertaken in the first few weeks of a person starting in a role or weeks of a person starting in a role or assignment. Attribution: The format is based on the Peer Assist model developed by Chris Collison and Geoff Parcell as published in their book “Learning to Fly” (www.learning‐to‐fly.org).

What is a Headstart ? What is a Headstart ? • A number of experienced people are invited to A number of experienced people are invited to share their knowledge with someone who is starting a piece of work in an area similar to their experience. th i i • This Experience could be: This Experience could be: – in that Business Unit (Customer Service) – working with the same Stakeholder(s) (GM) g ( )( ) – similar in complexity (Group‐wide Program) – using the same Vendor – l f ( similar type of Project (Approval System) l ) – similar role (Project Manager)

What is a Headstart ? What is a Headstart ? Purpose • • “Map making” Map making Learning A • Discovery • Sharing • Not Cheating Not Cheating • Working Smarter • A K A Peer Assist A.K.A. Peer Assist B

Workshop Agenda Workshop Agenda • Overview • The Challenge The Challenge • Conceptual Plan p • Q & A • Responses • Reflection

Ground Rules Ground Rules • No Rank • Safe Environment • Open, Honest, Adult, Professional Discussion • No Blame • No Repercussions p • Not Performance Based • Learning/Improvement Focus Learning/Improvement Focus • Group Values Based Conduct

Workshop Agenda p g FACILITATOR HOST PARTICIPANTS Overview Agenda, Ground Rules The Challenge Setting the Scene Conceptual Plan Draft Map Questions Clarifying Points Responses Share Experiences Reflection Value, Improvement

The Challenge The Challenge

Conceptual Plan Conceptual Plan

Questions

Example Story Example Story • SOE Rollout • ~ 9,000 Desktops 9,000 Desktops • >400 Project Staff • Initial Narrative Capture • Sensemaking • 4 Themed Workshops • Findings Shared

Reflection Headstart Activity • What worked well? What worked well? • What didn’t work well? • Could you use this? Other Questions? Oh Q i ?

Thankyou Cory Banks • cbanks@pb com au cbanks@pb.com.au – Profile: http://www.linkedin.com/in/corza – Slides: http://www.slideshare.net/corza – Blog: http://corzandeffect.blogspot.com og p //co a de ec b ogspo co – Twitter: corza

Blatant Plug Blatant Plug Queensland Knowledge Management Forum http://au.groups.yahoo.com/group/qkm

Peer Assist On AAR

by Cory Banks on Oct 15, 2008

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Peer Assist On AAR — Presentation Transcript