Communities of Practice: Share | Learn | Grow

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Presentation given to the Change Management Community of Practice at Queensland Health on behalf of the QKM Forum.

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Communities of Practice: Share | Learn | Grow

  1. 1. Communities of PracticeShare | Learn | Grow
  2. 2. knowledgemanagement
  3. 3. communities
  4. 4. Experience IntelligenceComplex HabitComplicated Narrative Dialogue AdviceSimple Policy Process Guideline
  5. 5. Australian Workforce 3000 2500 2000 (Thousands) People 1500 1000 500 0 < 12 mths 1-2 yrs 3-5 yrs 6-9 yrs 10-19 yrs > 20 yrs Time in current roleForms of Employment - ABS Nov 2010 - http://bit.ly/nbb951
  6. 6. demand supply STRATEGY Direction Alignment DATA Historical Forecast RISK DECISION MitigationContingency MAKING INFORMATION Internal External PROCESSProcedure PROBLEM Authority KNOWLEDGE SOLVING Expertise CULTURE Experience ValuesBehaviours
  7. 7. Opportunity1 Feasibility Plan Stakeholder 2 Design Engagement Procure Communications 3 Integrate Implementation Develop 4 Adoption Test Deploy 5 Adopt
  8. 8. sharecommunity learn grow
  9. 9. Industry ProfessionOrganisation Team Personal
  10. 10. Induction/Onboarding/Briefing Retrospect Development ActivitiesLearning Histories Learn Learn Research/IntelligenceNetworks/Mentors After Before Peer Assists Networks/Mentors Learn During After Action Review (AAR) Networks/Mentors
  11. 11. Overview Detail • Purpose • Assets • Objective • PolicyFORMAL • Inputs • Procedure CHANGE CONTROL • Outputs • Guide • Authorities • Checklist • Templates Knowledge Practice • Experts • DiscussionINFORMAL • Networks • Q&A / FAQ • Examples • Tips & Tricks • Learnings • Feedback • Training • Improvements • Resources • Advice • Certification
  12. 12. Tele / Web / Email / SMS / Career Communication Roles Video Role Profiles IM Conferencing Pathways Content Collaboration Development Curriculums (Doc/Wiki/Lists) Discussions Certification PB Manager / Experts / Tools Collaboration Networks ProjectSolve RMIS / ISMS Mentoring People Process Content TechnologyPROJECT MANAGEMENT
  13. 13. promptfacilitation dig deeper open minds
  14. 14. Cory Banksabout.me/corza@corza

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