applying knowledge
creative problem solving @ pb
cory banks

introduction

overview

context

objective

current practice
better practice
improved practice
plan

Autopilot Serious Thinking
design
proposal
Brain Power-ometer
collection
TIME
analysis
recommendation
Simple Complicated Complex

Decision Making
Creativity
Lateral Thinking
Innovation
Sense Making
Mind Mapping
Parallel Thinking
Creative Problem
Solving Model
hybrid

design

tools
model
principles
structure

Assist decision making
Reuse, recycle, renew
•
Think about your thinking
•
Identify problem 1st
•
Get past first pattern match
•
Diversity of thought (Collaboration)
•
Realise where you are (Complexity)
•
Assumptions can kill (Weak Signals)
•
Address the Clients needs
•
Reflect and share experience
•
principles

problem solution
divergent convergent
model

decide discover define develop deduce deliver
Principles Brainstorming Brainstorming
• • •
simple
• Project
Complexity 5 Whys 5 Whys
• • •
• Decision • Decision Management
Tool Selection 5 Ws & H 5 Ws & H
• • •
Making Making • Change
Collaboration Assumption Assumption
• • •
Management
Client Mandate Busting Busting
•
complicated
• Brainstorming • Brainstorming
• Force Field
Principles • Nominal Group • Force Field • Nominal Group
•
• Project
Technique Analysis
Complexity Technique Analysis
•
Management
• Cause & Effect • Multi Criteria • Cause & Effect • Multi Criteria
Tool Selection
•
• Change
• Assumption
Collaboration • Assumption Decision Matrix Decision Matrix
•
Management
Busting
Client Mandate Busting • Ritual Dissent • Ritual Dissent
•
• SCAMPERR
• SCAMPERR
complex
Principles
•
• Project
Complexity • Sense Making • Sense Making • Sense Making • Sense Making
•
Management
Tool Selection • Six Thinking • Six Thinking • Six Thinking • Six Thinking
•
• Change
Collaboration Hats Hats Hats Hats
•
Management
Client Mandate
•
tools

Introduction
i • Model overview
• 15 minute presentation/eLearning module
Problem Solving 101 (L)
L • d6 model
• Simple tools
P Problem Solving Practitioner (P)
• Complicated tools
Problem Solving Facilitator (O)
O • Complex tools
• Facilitation
implementation

performance

learnings

questions

Cory Banks
Knowledge Manager
Parsons Brinckerhoff
cbanks@pb.com.au
Presentation: http://www.slideshare.net/corza
Profile: http://www.linkedin.com/in/corza
Blog: http://corzandeffect.blogspot.com
Twitter: http://www.twitter.com/corza
thankyou