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Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
Single Search For Your Phone - Presented at TRLN Annual Meeting 2014
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Single Search For Your Phone - Presented at TRLN Annual Meeting 2014

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Presented at TRLN Annual Meeting in 2014 this is an overview of work we've done to design a library single search application applying responsive design techniques to make the application usable on …

Presented at TRLN Annual Meeting in 2014 this is an overview of work we've done to design a library single search application applying responsive design techniques to make the application usable on mobile and desktop devices. We also describe a new feature we call "stratified typeahead" to suggest groups of results live as people enter text into the search box.

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  • 1. A Single Search Box For Your Phone (and other screens) Kevin Beswick & Cory Lown NCSU Libraries TRLN Annual Meeting - July 2014
  • 2. 2007 2009 2011
  • 3. Increasing traffic to mobile site
  • 4. Frequent mobile site activities
  • 5. Mobile site not meeting all needs. 14% of people redirected to the mobile site opted to switch back to the desktop site.
  • 6. What they did next… Search Search 51% Reserve a room 12% Hunt Library Info 6% Library Hours 5% Journal Title Lookup/Search 3% everything else... 22%
  • 7. Context ● Evidence of increased mobile traffic ● Search a popular activity from mobile ● When mobile site failed, desktop search was the most frequent next step.
  • 8. Opportunities ● Get out of the business of building and maintaining separate mobile/desktop versions of apps ● Rethink single search based on years of usage data ● Apply responsive design to single search for use on phones, tablets, laptops, desktops. ● Re-architect the search application using a modern web application framework
  • 9. Desktop Single Search Usage
  • 10. Mobile usage is different
  • 11. Stratified Typeahead
  • 12. Examples in the Wild - Twitter
  • 13. Examples in the Wild - LinkedIn
  • 14. Stratified Typeahead in QuickSearch
  • 15. Stratified Typeahead in QS (Mobile)
  • 16. QuickSearch Typeahead Result Categories ● Known result types - Best Bets, FAQs, Spaces ○ A click will lead directly to content ● Search suggestions - drawn from TRLN catalog typeahead ○ A click will lead to search results page ● Content types very easily interchangeable
  • 17. Why Stratified Typeahead in QuickSearch? ● Makes searching even quicker ● We think it is cognitively easier to understand results if they are pre-organized into categories ○ Similar to the existing categorized design of QuickSearch ● Encourages exploration of other content types, resources
  • 18. Typeahead & Problems Introduced by Responsive Design ● Above / Below the Fold ○ Provides a view of result types that may appear lower on the search results page ● Improves mobile device experience ○ Saves typing time ○ Allows users to access specific content faster without loading a search results page
  • 19. Typeahead User Research ● Usability testing conducted on the typeahead feature before launching ● Users liked that it saved them time, was easy to use, and quick to respond ● Reordered content types based on user feedback ● Also uncovered several smaller issues that were able to be fixed before launch
  • 20. Early Typeahead Usage Stats
  • 21. Early Typeahead Usage Stats
  • 22. Next Steps for QuickSearch ● Observe Fall semester usage, compare to previous usage data ○ Explore opportunities for improvement ● Apply machine learning principles to predict how result categories should be arranged on the search results page
  • 23. Thank You Cory Lown <cory_lown@ncsu.edu> Digital Technologies Development Librarian NCSU Libraries Kevin Beswick <kevin_beswick@ncsu.edu> NCSU Libraries’ Fellow

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