How to communicate online professionally, politely, and purposefully

Email (ê’mâl´) noun Messages sent and received electronically via telecommunication links et·i·quette (èt’î-kèt´, -kît) noun The practices and forms prescribed by social convention or by authority.

Email (ê’mâl´) noun

Messages sent and received electronically via telecommunication links

et·i·quette (èt’î-kèt´, -kît) noun

The practices and forms prescribed by social convention or by authority.

Business Professionalism Efficiency Time saving for you and recipient Liability What you say can be held against you Acceptance Don’t become someone’s delete rule

Business

Professionalism

Efficiency

Time saving for you and recipient

Liability

What you say can be held against you

Acceptance

Don’t become someone’s delete rule

TO vs. CC vs. BCC Know the difference Forwarding Just DON’T do it! BCC Clean it up! Emotion Not heard in email Smileys :-)

TO vs. CC vs. BCC

Know the difference

Forwarding

Just DON’T do it!

BCC

Clean it up!

Emotion

Not heard in email

Smileys :-)

Tone of voice SHOUTING Flame wars Courtesy “ Hi,” “Please,” “Thank you!” Privacy—Not! Plain text Inter-company

Tone of voice

SHOUTING

Flame wars

Courtesy

“ Hi,” “Please,” “Thank you!”

Privacy—Not!

Plain text

Inter-company

Over Use Cautions “ High Priority” Emoticons One Subject Email Not too clever Signature Include contact information But not too much

Over Use Cautions

“ High Priority”

Emoticons

One Subject Email

Not too clever

Signature

Include contact information

But not too much

Spelling and Grammer They ARE (STILL) important Fonts & Themes Backgrounds add attachments Can be messed up in plain-text Respond Let people know their email was received

Spelling and Grammer

They ARE (STILL) important

Fonts & Themes

Backgrounds add attachments

Can be messed up in plain-text

Respond

Let people know their email was received

Fifteen forwards down… Embedded picture—YIKES! Mass CC list Reply All: “That was cute!” Reply with no context Your stories?

Fifteen forwards down…

Embedded picture—YIKES!

Mass CC list

Reply All: “That was cute!”

Reply with no context

Your stories?

Etiquette and the BCC field http://www.macworld.com/article/135919/2008/10/etiquetteandbcc.html More on etiquette and email http://www.macworld.com/article/136085/2008/10/eitquetteandemail.html Email Etiquette at About.com http://careerplanning.about.com/od/communication/a/email_etiquette.htm 12 tips for better email etiquette http://office.microsoft.com/en-us/outlook/HA012054101033.aspx Email Etiquette 101 http://www.michaelhyatt.com/fromwhereisit/2007/07/e-mail-etiquett.html How to make a positive impact http://www.emailaddresses.com/guide_etiquette.htm Top 20 Most Important Rules of Email Etiquette http://email.about.com/od/emailnetiquette/tp/core_netiquette.htm

Etiquette and the BCC field http://www.macworld.com/article/135919/2008/10/etiquetteandbcc.html

More on etiquette and email http://www.macworld.com/article/136085/2008/10/eitquetteandemail.html

Email Etiquette at About.com http://careerplanning.about.com/od/communication/a/email_etiquette.htm

12 tips for better email etiquette http://office.microsoft.com/en-us/outlook/HA012054101033.aspx

Email Etiquette 101 http://www.michaelhyatt.com/fromwhereisit/2007/07/e-mail-etiquett.html

How to make a positive impact http://www.emailaddresses.com/guide_etiquette.htm

Top 20 Most Important Rules of Email Etiquette http://email.about.com/od/emailnetiquette/tp/core_netiquette.htm