Actively ListeningFront-End Customer ServiceRevenue Cycle Department
Things to Ask (Pick & Choose)• What did you like? • What should we start• What didn’t you like? doing? Stop doing?• What would you like? • What should we do more• What do we do that you of? Less of? really wish we didn’t? • What could we provide that• What would you like us to was missing? change? • Did anyone or anything let• What did you appreciate you down? the most? The least? • What could we do to win• What are our competitors more of your business? doing that you think we • What could we provide that should do, too? would justify raising our prices by 10%?