A Customer-Friendly Attitude    Front-End Customer Service    Revenue Cycle Department
What is a Customer-Friendly Attitude?• Employees view customers as the most  important part of the their jobs.• They have ...
Developing a Customer-Friendly                  Attitude – Part 1    • Answer each phone call with a greeting.    • Be awa...
Developing a Customer-Friendly           Attitude – Part 2• Offer alternatives, if you’re unable to give a  customer what ...
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A customer friendly attitude

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A customer friendly attitude

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A customer friendly attitude

  1. 1. A Customer-Friendly Attitude Front-End Customer Service Revenue Cycle Department
  2. 2. What is a Customer-Friendly Attitude?• Employees view customers as the most important part of the their jobs.• They have a genuine appreciation for how their customers do business with them.
  3. 3. Developing a Customer-Friendly Attitude – Part 1 • Answer each phone call with a greeting. • Be aware of your facial expressions. • Don’t take it personally when a customer complains.http://www.dummies.com/how-to/content/exhibiting-a-customerfriendly-attitude.html
  4. 4. Developing a Customer-Friendly Attitude – Part 2• Offer alternatives, if you’re unable to give a customer what they want.• Before transferring, make sure that the other party is available.
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