A Customer-Friendly Attitude Front-End Customer Service Revenue Cycle Department
What is a Customer-Friendly Attitude?• Employees view customers as the most important part of the their jobs.• They have a genuine appreciation for how their customers do business with them.
Developing a Customer-Friendly Attitude – Part 1 • Answer each phone call with a greeting. • Be aware of your facial expressions. • Don’t take it personally when a customer complains.http://www.dummies.com/how-to/content/exhibiting-a-customerfriendly-attitude.html
Developing a Customer-Friendly Attitude – Part 2• Offer alternatives, if you’re unable to give a customer what they want.• Before transferring, make sure that the other party is available.