The social impact of emerging telephone services

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By William Dutton. Powerpoint by: Corey Christiansen

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The social impact of emerging telephone services

  1. 1. QuickTimeª and a QuickTimeª and a QuickTimeª and a decompressor decompressor decompressor are needed to see this picture. are needed to see this picture. are needed to see this picture. The social impact of emerging telephone services William H. Dutton Powerpoint by: Corey Christiansen
  2. 2. Social Impact of Telecommunication  Controversial and complex  Needs to be examined before technology is utilized  Driven more by technical than social rationality  Consumers are unaware of consequences until they arise
  3. 3. Opportunities Gained  Multifaceted  Economic  Political  Sociological?
  4. 4. Problems That Arise  Invasion of privacy  Most pervasive  Sharing of personal information, usually by family members  In the UK especially, the telephone was seen as being intrusive & impolite  Ex. Caller ID
  5. 5. Problems (con’t)  Inequity  Less well-to-do individuals and businesses are less likely to be able to afford services  Newer technology often is used by those with the most money
  6. 6. Problems (con’t)  Mediated reality  Voice processing systems or computer- mediated communication  Increasing difficulty in reaching a live person  Systems are poorly used, often no option to reach a live person
  7. 7. Problems (con’t)  Compulsory Disclosure  Unless we block it, every call we make has the potential of transmitting personal information including our name and telephone number  Some service do allow anonymous users such as Santa Monica’s Public Electronic Network (PEN)
  8. 8. Prospects  The telephone is one of the most successful communication technologies in history  Personal  Friendly  Simple  Reliable  Universal  Private  Designers need to worry as much about perceptions of the public as about the actual use of information in the network - James Katz
  9. 9. Prospects (con’t)  Future technologies like the picture or video phone may lead to more personal rather that computer-mediated communication  The industry and public sector lack any compelling and attractive social vision
  10. 10. Reference:  Dutton, W.H. (1992). The social impact of emerging telephone services. Telecommunications Policy. (eReserve) Retrieved on July 7, 2009. https://eres.lib.washington.edu/eres/coursepa

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