SOCIAL	  COLLABORATION	         HELPING	  BUILD	  COMMUNITY	                   Presenter:	  Ma8hew	  Ryan    	            ...
Background	               •    Professional	  Services	  Firm	               •    Established	  2004	               •    1...
Our	  Systems	               •  Confluence	  	                         •  project	  collaboraWon,	  documentaWon,	  structu...
Our	  key	  problems	               •    Many	  different	  groups/communiWes	               •    Too	  much	  email!	     ...
Email	  Jumble	   5	   www.cordelta.com	  
Sorted!	   6	   www.cordelta.com	  
An	  Example	  7	  www.cordelta.com	  
Decision	  making	  –	  EffecWveness	  Curve	                          Meetings, Synchronous Good for building             ...
Example	  9	  www.cordelta.com	  
Too	  many	  mailing	  lists	               •  Too	  many	  lists	               •  No	  idea	  who	  is	  on	  them	     ...
Minimum	  Lists	  Now	               •  everyone@cordelta.com	  -­‐	  used	  just	  for	  important	                  broa...
12	  www.cordelta.com	  
Explicit	  13	          Tacit	  www.cordelta.com	  
PracWce	  Development	  14	  www.cordelta.com	  
Example	  15	  www.cordelta.com	  
Example	  16	  www.cordelta.com	  
17	  www.cordelta.com	  
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Cordelta tibco-presentation-social collaboration-intranets2012

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Cordelta were pleased to be invited by TIBCO to present with Dion Hinchcliffe (author of Social Business by Design) in a Tibbr event: Enterprise Social Networking that coincided with Intranets2012 conference held in Sydney on 16 May2012. Our CIO and Director, Matthew Ryan, presented on our use of Tibbr for enterprise conversation behind the firewall.

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Cordelta tibco-presentation-social collaboration-intranets2012

  1. 1. SOCIAL  COLLABORATION   HELPING  BUILD  COMMUNITY   Presenter:  Ma8hew  Ryan   Time:  4pm   Date:  15  May  2012  
  2. 2. Background   •  Professional  Services  Firm   •  Established  2004   •  110  staff  and  60  contractors   •  Best  Place  to  Work  2011  (11th),  1st  for  Fairness  Category   •  Disconnected  consulWng  workforce     •  Spread  across  clients  and  locaWons   •  Teams  range  in  size  from  1  to  20   •  Engagements  range  in  duraWon  from  2  weeks  to  2+  years  2  www.cordelta.com  
  3. 3. Our  Systems   •  Confluence     •  project  collaboraWon,  documentaWon,  structured  knowledge   •  JIRA   •   issues,  risks,  change  requests,  EPICs,  Storeys,  tasks,  bugs   •  Email   •  Messages,  conversaWons,  unstructured  knowledge   •  Mailman  (decommissioning)   •  Mailing  lists   •  Survey  Tool  (decommissioning)   •  Decision  making,  feedback,  polls   •  TIBBR   •  ConversaWons,  decision  making,  feedback,  polls  3  www.cordelta.com  
  4. 4. Our  key  problems   •  Many  different  groups/communiWes   •  Too  much  email!   •  Inefficient  decision  making   •  Mailing  List  Maintenance   •  Knowledge  lost  in  email   •  PracWce  Group  CollaboraWon  www.cordelta.com  
  5. 5. Email  Jumble   5   www.cordelta.com  
  6. 6. Sorted!   6   www.cordelta.com  
  7. 7. An  Example  7  www.cordelta.com  
  8. 8. Decision  making  –  EffecWveness  Curve   Meetings, Synchronous Good for building relationships only. Effectiveness Gap 80% of communication is non-verbalEffectiveness& Efficiency TIBBR, Asynch Good for conversations, decisions etc! Email, Asynch Good for shouting! 0 3 6 9 12 15 18 21 24 27 30 33 Number of People 8   www.cordelta.com  
  9. 9. Example  9  www.cordelta.com  
  10. 10. Too  many  mailing  lists   •  Too  many  lists   •  No  idea  who  is  on  them   •  Staff  did  not  know  how  to  subscribe  to  the  them   •  Did  not  know  how  to  unsubscribe  to  them   •  Reply  All  sWll  applied   •  Too  much  email  noise  with  no  control  over  how  to  receive   message  from  mailing  lists   •  Overhead  for  ICT  team  in  keeping  the  lists  up  to  date  10  www.cordelta.com  
  11. 11. Minimum  Lists  Now   •  everyone@cordelta.com  -­‐  used  just  for  important   broadcasts   •  External  to  internal  lists  such  as   •  quotes@cordelta.com   •  admin@cordelta.com  11  www.cordelta.com  
  12. 12. 12  www.cordelta.com  
  13. 13. Explicit  13   Tacit  www.cordelta.com  
  14. 14. PracWce  Development  14  www.cordelta.com  
  15. 15. Example  15  www.cordelta.com  
  16. 16. Example  16  www.cordelta.com  
  17. 17. 17  www.cordelta.com  
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