Duty rosters lec.2

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Duty rosters lec.2

  1. 1. Scheduling/Rostering Staffing Guide
  2. 2. Performance Standards <ul><li>Standards required-levels of performance that establish the quality of the work that must be done. Performance standards state not only what must be done; they also describe in detail how the job must be done. </li></ul><ul><li>The key to consistency are the performance standards which are developed, communicated and managed. </li></ul>
  3. 3. Productivity Standards <ul><li>Productivity standards determine the acceptable “ quantity ” of work to be done by department employees. How long should it take for a department employee to perform an assigned task according to the department’s performance standard? </li></ul><ul><li>Productivity standards must be determined in order to properly staff the department within the limitations established by the hotel’s operating budget plan . </li></ul>
  4. 4. Performance & Productivity Standards <ul><li>The challenge is to effectively balance performance and productivity standards. Quality and quantity need not be a double edge sword; instead, each can serve to check and balance the other. </li></ul><ul><li>A concern for productivity may not necessarily lower performance standards-it can sharpen and refine current work methods and procedures. </li></ul>
  5. 5. Scheduling <ul><li>Labour is the greatest single accommodation expense. </li></ul><ul><li>Overstaffing results in excessive labour costs that decrease hotel profits. </li></ul><ul><li>Understaffing decreases labour costs-it may also decrease hotel profits-performance standards will not be met-dissatisfied guests and lost business. </li></ul>
  6. 6. Effective Scheduling <ul><li>Determine which positions within accommodation are fixed and which are variable in relation to occupancy levels within the hotel. </li></ul><ul><li>Fixed Staff Positions : </li></ul><ul><li>Generally managerial and administrative in nature-usually a 40 hour week. </li></ul><ul><li>Variable Staff Positions : </li></ul>
  7. 7. Effective Scheduling <ul><li>Variable Staff Positions include : </li></ul><ul><li>Floor Supervisors </li></ul><ul><li>Room Attendants (day and afternoon shifts) </li></ul><ul><li>HousePersons (day and afternoon shifts) </li></ul><ul><li>Lobby Attendants </li></ul>
  8. 8. Staffing Guide <ul><li>Refer to Handout </li></ul>
  9. 9. Productivity Complications <ul><li>Trainees/Turnover </li></ul><ul><li>Send Backs </li></ul><ul><li>Meetings </li></ul><ul><li>Untidy Rooms </li></ul><ul><li>Suites </li></ul><ul><li>Late Check-Outs and Room Changes </li></ul><ul><li>Show Rooms </li></ul><ul><li>Review Daily Assignments </li></ul>
  10. 10. What initial steps can be taken to reduce turnover? <ul><li>Hire the right people and continue to develop their careers. </li></ul><ul><li>Most companies with low turnover rates are very employee oriented. </li></ul><ul><li>Develop an overall strategic compensation package. </li></ul>
  11. 11. Ways of Reducing Labour Turnover <ul><li>Provide job satisfaction and Training </li></ul><ul><li>Promotion Prospects </li></ul><ul><li>Improve morale </li></ul><ul><li>Improve welfare and working conditions </li></ul><ul><li>Introduce incentives, e.g. Bonus schemes </li></ul><ul><li>Improve work organistion (duty rosters, etc) </li></ul>
  12. 12. Scheduling <ul><li>A schedule should cover a full workweek, which is typically defined as Sunday through Saturday. </li></ul><ul><li>Schedules should be posted at least three days before the beginning of the next workweek. </li></ul><ul><li>Days off, vacation time, and requested days off should all be indicated on the posted work schedule. </li></ul>
  13. 13. Downtime <ul><li>The length of time that a position is vacant until a new employee who can fully perform the job fills it. </li></ul><ul><li>Once an employee resigns, depending on your employer’s procedure, you may fill out an employment requisition form. </li></ul><ul><li>A requisition is something like a purchase order that must be signed </li></ul><ul><li>by an appropriate person. </li></ul>
  14. 14. To Reduce Downtime <ul><li>Forecast your personnel needs periodically. </li></ul><ul><li>A Staffing Guide Form can be used every two months to help determine when to hire new employees so that downtime is minimised </li></ul><ul><li>Staffing guides are based on the budget and expected volume of business. </li></ul>
  15. 15. Before Planning the Duty Roster.. <ul><li>Consider the amount of cover required. </li></ul><ul><li>Consider the types of shifts. </li></ul><ul><li>Make sure that all duties are covered. </li></ul><ul><li>Sufficient cover of all grades of staff-each shift. </li></ul><ul><li>Fair allocation of weekend work. </li></ul><ul><li>Take into account break periods. </li></ul>
  16. 16. Different Types of Shift <ul><li>Straight shift </li></ul><ul><li>Staff work a specified number of hours continuously </li></ul><ul><li>Split shift </li></ul><ul><li>Staff normally work a specified number of hours-then have a few hours off duty and return to work </li></ul><ul><li>Rotating shift </li></ul><ul><li>Three shifts of 8 hours rotate-6-2,2-10,10-6 </li></ul><ul><li>Alternating Shift </li></ul><ul><li>Staff work either a specified number of early and late shifts each week or one week early and one week late. </li></ul>
  17. 17. Sample Roster <ul><li>The Shoreside Hotel requires floor supervisor coverage from 8am-4pm each day as follows: </li></ul><ul><li>Mon Tues Wed Thurs Fri Sat Sun </li></ul><ul><li>9 10 10 7 6 4 4 </li></ul><ul><li>From the above information: </li></ul>
  18. 18. Ascertain the number of floor supervisors the hotel will need with: <ul><li>Adequate coverage each day </li></ul><ul><li>All supervisors have two days off </li></ul><ul><li>The hotel does not use part-time staff </li></ul><ul><li>Compile a roster equitable and fair to all </li></ul><ul><li>Do not roster more than seven days on duty between days off, and do ensure that where possible, days off run consecutively. </li></ul><ul><li>Roster should be simple/easily read showing starting/finishing times for each member of staff </li></ul>

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