Aim2Game reduces downtime and improves customer experience by leveragingCopperEgg’s RevealCloud and RevealUptime monitorin...
monitoring(service,(RevealUptime,(over(their(RevealCloud(server(monitoring(and(were(able(to(view(system(uptime,(health(and...
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Aim2Game Cloud Monitoring Case Study

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Aim2Game provides Minecraft server hosting for gamers who don’t want to host on their own computers or are up against bandwidth limitations due to their geographies. Over the past decade they’ve worked with most cloud monitoring services, including Pingdom. CopperEgg @copperegg and http://www.copperegg.com RevealCloud and RevealUptime monitoring services provide Aim2Game with a low cost of administration, while providing global monitoring capabilities that allow Aim2Game to focus on its core business.

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Aim2Game Cloud Monitoring Case Study

  1. 1. Aim2Game reduces downtime and improves customer experience by leveragingCopperEgg’s RevealCloud and RevealUptime monitoring servicesCompany profileAim2Game(is(an(Ontario,(Canada2based(startup(that(provides(Minecraft(server(hosting(for(gamers(who(don’t(want(to(host(on(their(own(computers(or(are(up(against(bandwidth(limitations(due(to(their(geographies.(Aim2Game(offers(the(highest(available(performance(quality(and(has(servers(located(throughout(the(U.S.,(Canada,(Germany,(the(U.K.(and(Australia(to(ensure(that(their(customers(are(supported(in(all(of(their(geographies.(Due(to(the(increasing(demand,(they(are(constantly(adding(new(server(locations(to(support(their(customers.(Aim2Game(is(known(for(its(exceptional(customer(service(and(its(customers(receive(24/7(support(from(a(team(of(dedicated(Minecraft(server(experts,(who(are(available(to(advise(on(all(aspects(of(the(game(from(plugin(installation(to(post2install(support.(Aim2Game(also(offers(state2of2the2art(hardware(on(their(servers.((Business situationFounded(in(December(of(2011,(Aim2Game(quickly(earned(its(spot(as(the(top(Minecraft(host(by(bringing(on(1,000(new( CopperEgg’s globalcustomers(during(its(first(4(months(in(operation.(Aim2Game(is( monitoring capabilitiescommitted(to(industry(leading(SLAs,(including(crediting(customers(for(downtime.(Its(clients(are(typically(young(gamers( and intelligent alertswho(are(very(tech2savvy(and(expect(the(best(of(technology(and( allow Aim2Game toservice(from(their(Minecraft(host.(Andrew(Horton,(Director(of(Operations,(knew(from(his(more(than(ten(years’(experience(in( maximize uptime andthe(gaming(industry(that(Aim2Game(had(reached(critical(mass( provide their customersfor(both(customers(and(servers(and(they(needed(to(partner(with(a(cloud(monitoring(service—and(fast.((Their(current(method(for( with an unparalleledmonitoring(their(servers(using(internal(resources(was(not( gaming experience.keeping(pace(with(their(explosive(growth.((SolutionOver(the(past(decade,(Horton(had(worked(with(most(cloud(monitoring(services,(including(Pingdom.(When(it(came(time(for(Aim2Game(to(choose(a(cloud(services(partner,(he(and(his(team(assessed(several(solutions,(most(of(which(were(priced(at(around($1,500(2($1,600(per(month,(which(was(a(steep(price(for(the(startup.(Fortunately,(they(discovered(CopperEgg(and(were(thrilled(with(the(pricing(and(support(that(the(CopperEgg(RevealCloud(solution(offered.(At(less(than(nine(dollars(a(server(per(month,(they(were(able(to(immediately(add(ten(servers.(With(RevealCloud,(Aim2Game(was(able(to(monitor(multiple(servers(at(the(same(time(and(easily(drill(down(to(high2resolution(details(of(Processes,(Disk(IO,(CPU(and(Network(stats—all(from(the(same(interface.(Plus,(their(pay(as(you(go(pricing(model(was(a(great(fit(for(both(their(budget(and(the(unpredictable(nature(of(their(business.(Next,(Aim2Game(layered(CopperEgg’s(new(web(
  2. 2. monitoring(service,(RevealUptime,(over(their(RevealCloud(server(monitoring(and(were(able(to(view(system(uptime,(health(and(response(time(instantly(and(receive(notifications(immediately(with(customizable(alerts(via(email.((BenefitsCopperEgg’s(RevealCloud(and(RevealUptime(monitoring(services(provide(Aim2Game(with(a(low(cost(of(administration,(while(providing(global(monitoring(capabilities(that(allow(Aim2Game(to(focus(on(its(core(business.(For(Aim2Game,(it’s(important(that(RevealUptime(not(only(monitors(whether(a(port(is(on2line,(but(it(monitors(its(health(as(well.(“I#was#simply#amazed#by#how#easy#the#CopperEgg#solutions#are#to#implement#and#use,”#said#Horton.#“The#visibility#and#detail#that#CopperEgg’s#SAAS#solutions#provide#me#with#are#the#essential#tools#I#need#to#ensure#our#infrastructure#is#fully#monitored.#”#The(customized(alerts(that(CopperEgg’s(solutions(provide(enable(Aim2Game(to(minimize(downtime(and(provide(its(users(with(an(unparalleled(gaming(experience.((!!COPPEREGG PAGE 2

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