Microsoft Online Services - Ted Shultz, Microsoft

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  • The Microsoft Software + Services strategy was developed in respond to customer requests and growing trends in the marketplace. In the messaging and collaboration space, we have found that collaboration applications are increasing becoming mission critical components of a company’s daily operations. Even though many of these companies understand the need to increase the “speed to value” of equipping employee with the latest collaboration tools, their IT department struggles to keep the software up to date. CIOs are faced with the difficult choices of deciding where to spend their limited IT resources: keeping up existing infrastructure, investing in software upgrades, or focused on other LOB applications. In addition, today’s business environment demands that IT generate a high return on investment based on a predictable cost model and avoid high project-based capital expenditures while having the flexibility to react quickly to business growth. That’s quite a challenge…
  • Microsoft cloud services mean freedom for businesses. The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology as a capital expense, or anoperational one. The freedom to focus on running your business—not running IT systems. Microsoft cloud services are Microsoft by extension: Giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a subscription model. For a single department or an entire global organization. On-premises, off premises,or a combination of both, depending on your business needs. Microsoft cloud services are Microsoft as a utility, but itis more than plugging into a utility. It’s the applications you know, the platforms you know, and a data center infrastructure—all working together in a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms._________________________________________________Freedom - The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology—either as a capital expense, or an operational one. The freedom to focus on running your business—not running IT systems. Microsoft by extension - giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a pay-as-you-go model. For a single department or an entire global organization. As a hybrid: a component part of your existing IT infrastructure or as a replacement. Utility - It’s the applications you know, the platforms you know, and a data center infrastructure—all integrated into a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms.
  • Presenter ScriptOur software-plus-services strategy is the key to how we will deliver on our vision across the PC, Web, and phone. This is an area that I think is pivotal to our Dynamic IT strategy. At Microsoft, we believe that your preference for how you deploy and use software and manage your IT environment will be as unique as your business. Our software-plus-services approach is about giving you the power of choice: enabling you to provide a seamless experience for users while choosing the level of control and flexibility that is right for your organization, through on-premises software deployment, cloud-based services, or an integrated hybrid of the two.On-premises, or customer-hosted, deployment has been the traditional licensing and deployment model for decades. We believe that for some specific applications, for some specific pieces of data, and for some specific users, most companies (though not all) will want to control certain elements. Our on-premises platform gives you complete control of your IT environment, provides the maximum security for your sensitive data, and enables custom application development to meet your unique business needs. Cloud-based services, providing rapid scalability and advanced manageability, enable you to subscribe to enterprise-class software hosted by Microsoft and solutions from our broad ecosystem of partners. Subscribing to online services can help you reduce costs, overcome IT skill shortages, and ensure that your organization always benefits from the latest technology. The online services model helps reduce costs and minimize total cost of ownership (TCO) in two key ways:Reducing capital expenditure, by removing hardware and datacenter costs and simplifying the planning and deployment effortMinimizing ongoing operating expenses, by reducing the administrative and management burdenIn addition, we recognize the reality that most of our customers are managing a heterogeneous environment and want to reduce the cost of running a mixed IT environment. At Microsoft, we are committed to achieving greater interoperability and making it easier to integrate Microsoft software into your existing environment—through innovative products, community engagement, technology access, and support for technology standards.Our focus is on giving customers flexibility and choice in deployment, and given the breadth of our offerings, we are one of a very few companies in the world that can execute across such a broad array of services and experiences. Our investments on the services side are designed to extend the Microsoft experience from the desktop to new devices and across the Web and provide customers with choice. And be assured that as our services offerings evolve, we will continue to innovate around our licensing model to ensure that the licensing process is as easy and streamlined as possible. We believe that the industry shift to software-plus-services is one of the most significant shifts in technology that we'll see, and our strategy of offering deployment choice and flexibility is central to our goal of helping customers realize a Dynamic IT infrastructure to reduce costs and accelerate agility.But that choice is a relatively new one, and you may be wondering how to make it. What are the key criteria you should consider? What are the benefits of taking some or all of your users to an online deployment? Today I want to share some ways you can look at that choice – to help you determine whether online is the right strategy for some or all of your business.
  • Top quote comes from Staser Consulting Group (“…control capital costs and my operating budget…”): http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002894Startup cost savings number: CRGT saved 35% on startup cost for messaging: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000003040Middle quote comes from Recycled Energy Development (“…flexibility to grow with our organization”): http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002897Bottom quote (150 people) comes from Staser Consulting Group: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002894
  • Bottom line, Microsoft will provide 24x7 IT Pro support and their service availability is backed by a 99.9% uptime SLA (with financial penalties if they fail to meet the SLA.)
  • Consider what it costs to implement the right IT processes around your infrastructure, from initial roll-out of the software to the ongoing maintenance and high availability. Initial roll-outSetting up the server and installing the software are just the beginning. You also have to put a great deal of time and energy into planning the deployment: determining the correct configuration for your environment, acquiring software and hardware, and implementing security measuresOngoing maintenance:Consider what it costs to not only ensure patches get installed in a timely fashion, but also to monitor and maintain the health of the servers. There is so much involved in maintenance and operations, that the IT industry has developed extensive frameworks to document best practices for maximizing efficiency, such as ITIL and MOF. Even with these tools, it can take a great deal of time and effort to employ these best practices.AvailabilityConsider not only the downtime – both for IT and for the end user – when an outage occurs, but also the impact to your business’ reputation when those outages are seen externally. If you can’t send or receive e-mail to and from your business partners or customers, what will that do to their confidence in you? Quotes from: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002896
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