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Statistically, an organisation's chances of successful software implementation are quite poor. Recent improvements in information technology have helped, but it is still more likely that a new system will fail than that it will succeed. In this session, Iain Pritchard, technology partner at charity specialists Sayer Vincent, argues that the root of the problem lies in the procurement process. Sayer Vincent's Adaptive approach to procurement moves the focus away from technical functionality and, using a combination of process mapping, prototyping and assessment-centre evaluation, ensures a more reliable choice of supplier and system.