If your product is fantastic, when identified and energized your Advocates will spread the word like...

1. Social Media is the New Quality Control
If your product is fantastic, when identified and energized your Advocates will spread the word like
wildfire. Social networks and traditional word-of-mouth will start buzzing with your product, and
sales will reflect your Advocates' delight.
But your advocates won't try to get someone to buy your sub-par product, and they certainly won't
apologize for you or your product. Don't try to make your Advocates do that work for you, because
they won't... and they shouldn't have to.
The sale starts with your product, not your Advocates; your Advocates are simply the reward you get
for ensuring your product is and does everything you promised it would (if not more!). Your
strongest relationships are built on trust - trust that your brand is committed to producing quality
products and services - and if you don't deliver that top-notch product, that essential trust is quickly
lost. Along with the sales.
You might be tempted to use social media to over-highlight the best parts of your product in the
hopes that the disappointing parts won't be noticed. But even the best social media relationships
can't perform magic... they won't make up for a less-than-great product, and in all likelihood the
strategy will backfire.
However, the good news is that when your product is strong and does carry through on your brand
promises, advocates (both consumer and employee), through their social relationships, can
skyrocket your product sales. Advocates engage, word gets out, and sales happen. As Seth Godin
says, Consider the category of 'without apology' "People will go out of their way to buy and
recommend products that don't require an apology." They will go out of their way for you. Because
they want to... because your product is what it is supposed to be and has passed Social QC.
Don't waste your time trying to hide your product flaws. Invest your time in striving for a flawless
product, and give your Advocates something to get excited about! #RonR
Previously posted at TedRubin.com

2. http://www.thesocialcmo.com/blog/2015/03/social-media-is-the-new-quality-control/