Which industries are taking twitter seriously as a customer service channel?

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Infographic taken from “Tweet, Email or Call: Which Brands are Re-directing Social Media Complaints to Traditional Channels”. The report reviewed over 40,000 Tweets to study which brands and …

Infographic taken from “Tweet, Email or Call: Which Brands are Re-directing Social Media Complaints to Traditional Channels”. The report reviewed over 40,000 Tweets to study which brands and industries were delivering real customer service over Twitter vs. re-directing customer complaints to traditional channels like phone and email.

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