Training Your Customer Service Team for Social Media
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Social Customer Service: You Know the Why, Here's the How ...
Social Customer Service: You Know the Why, Here's the How
Customers are increasingly reaching out to brands over social media to resolve service inquiries. To offer the highest level of service, leading brands are bringing social media into their contact centers and enabling live agents to respond directly over social channels.
Listen to discover:
- Why training matters
- Challenges of training for social
- The three areas of training
- Effective methods of training
- Strategies for successful deployment
Director of Social Strategy, Conversocial
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