In the past, social customer service was new and relatively unknown. However, this mindset has changed and it is now essential that brands are able to understand and quantify the impact of their social customer service operations.
But successful measurement models still present a number of unique challenges for companies. This bite-sized 20-minute webinar will provide best practice on how to create a successful social customer service measurement strategy.
Clipping is a handy way to collect important slides you want to go back to later.