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  • 1. October 2010 Solutions Guide
  • 2. Solutions Guide Table of Contents n Small Business Advantages 3 n Small Businesses Solutions 4 n SMART Designs 6 n Network Foundation SmartDesigns 11 Solution Overview 13 Solution Features 13 Small Business Pro Foundation 14 Secure Network Foundation 14 Secure Network Foundation (Advanced Deployment — Integrated Design) 14 Secure Network Foundation (Advanced Deployment — Hybrid Design) 14 n Wireless LAN SmartDesign 15 n IP Video Surveillance Solution 16 n Smart Storage SmartDesign 17 n Voice SmartDesigns 19 Solution Overview 19 Solution Features 20 © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 2
  • 3. Solutions Guide Small Business Advantages Your Simplified Path to Greater Profitability. Cisco’s Small Business Advantage provides a breadth of products and services specifically designed for your customers’ needs — and the sales incentives that reward and extend your efforts. • Cisco Small Business products deliver the basic, reliable connectivity right out of the box. Embedded URL: www.cisco.com/go/ smallbusiness • Cisco SMART Designs establish the technical foundation and offer valuable network deployment best practices, helping you grow a profitable Cisco practice and deliver a superior end-user • Cisco Small Business Programs and Promotions experience. help you gain business and reap rewards for your • Cisco offers multiple levels of services and sales of Cisco Small Business products. support to help keep your customer network — • Cisco Partner Development Funds (PDF) is and their business running smoothly, with access designed to increase your profitability as you to technical assistance when you need it. build and expand your Cisco Small Business - The Cisco Small Business Support practice. Embedded URL: http://www.cisco.com/ Community provides a collaborative space web/partners/pr11/incentive/pdf.html where you can gather and share knowledge • Cisco Capital helps Small Business customers with other customers, partners, and Cisco to acquire Cisco technology with minimal impact about small business networking and on cash liquidity and credit lines. Embedded URL: communications products. Embedded URL: http://www.cisco.com/web/ordering/ciscocapital/ https://supportforums.cisco.com/community/ index.html netpro/small-business - The Cisco Small Business Support Center is a call center specifically designed for small businesses. The Small Business Support Center provides customers and partners with fast A vast majority of access to technical assistance and expertise. partners indicated that Embedded URL: http://www.cisco.com/en/US/ SmartDesigns are an support/tsd_cisco_small_business_support_ “exact match” or a center_contacts.html “very close” match - The Cisco Smart Services include Cisco to the network solution SMARTnet, Cisco Smart Care, and Cisco their customers needed. Smart Foundation, offers a variety of responsive, proactive support options to complement your support capabilities. Embedded URL: http://www.cisco.com/en/US/ products/ps7343/serv_group_home.html © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 3
  • 4. Solutions Guide Small Business Solutions Providing access to essential business tools. Delivering customer service. Extending supply-chain. Today’s Internet-based economy often demands Implementing these best practices will result in a around-the-clock business availability and simpler, systems-centric approach to networking customer service. Employees need to share that automates operations and lowers the total cost information and communicate with the business of ownership (TCO) for small businesses. systems that hold the company’s vital data. Collaboration and communications must be fast and efficient, whether employees are at the main office, traveling, or working from remote locations. A network is critical to connect all the network devices and to support dissimilar applications, protocols, and services while efficiently moving data among people and business systems. It must also be smart enough to automatically fend off disruptive security incidents and to adjust to changing traffic loads to maintain Cisco Small Business Solutions enable customers consistent application performance. to Connect to the World, Secure My Business and Communicate and Collaborate — with a portfolio Because networks have so many multidimensional of SmartDesigns to help deliver all the benefits of functions, it is no longer practical or economically Cisco’s small business products and technologies. feasible to construct them by stringing together a Embedded URL: www.cisco.com/go/smallbusiness large number of standalone components that are managed separately and have little or no awareness of one another. Rather, today’s networks require a significant level of technology and management integration to function optimally and securely. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 4
  • 5. Solutions Guide Small Business Solutions Small Business Solutions Overview Smart Business Network Wireless IP Video Network Unified Communications Foundation LAN Surveillance Storage Communications Systems Connect to the World Connect network devices, servers, and business applications with Fast Ethernet and Gigabit Ethernet X connections Connecting the main and remote offices via dedicated links or leveraging Internet access X technology Block undesired network activity and allowing business-critical application traffic to flow X Extend network access to mobile employees and authorized guests in the office X Secure My Business Extend network access to mobile employees and authorized guests using encrypted tunnels across X the Internet Minimize the effects of costly intrusions by accurately identifying, classifying, and stopping X malicious network traffic Block spyware and unwanted Internet content X Monitor business operations and managing multiple sites from a central location X Provide a centralized location for storing and sharing critical information X Communicate and Collaborate Provide secure and cost-effective voice over IP X X (VoIP) connections for employees Provide advanced communications capabilities including call processing, voicemail, automated X X attendant, and conferencing functions Bring people together through online tools, IP video or audio conference X X © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 5
  • 6. Solutions Guide SMART Designs The network. Without the guesswork. S implified Cisco SmartDesigns are a portfolio of proven and validated network solutions, optimized to meet the needs of small businesses. They incorporate a best-in-class network foundation and advanced technologies — so Cisco partners don’t have to start network design and implementation from scratch every time for each new opportunity. guides targeted at the SMB market, Instead, they enable partners to effectively leverage for successful and replicable a proven architecture that’s based on best practices deployments. and designed to grow with customers’ needs. M odular Then, if required, partners can focus on customizing the solution and deploying the perfect advanced technologies and applications to address the unique business needs for the specific customer. The great part is, the newly designed network is ready to accommodate additional advanced technologies framework supports incremental without a complete overhaul of the network products and technologies while foundation. Using SmartDesigns unlocks significant preserving the initial investments. value for partners’ business operations. • Frees-up partners to put their time, focus and energy on what matters most to their customers. • Allows them to build an effective practice with opportunities for new revenue streams. A daptive designs allow you to use as-is or customize for more complex • Complements in-house training, knowledge base scenarios and additional value-add. and process development. R ole-based • Enables greater profit margins through augmented efficiency and faster revenue realization. • Above all, helps establish greater level of understanding, trust and cooperation between documentation that is targeted for the Cisco partners and the small business different functions — from pre-sales customers. support, to maintenance. T rusted network deployment designed and recommended by Cisco. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 6
  • 7. Solutions Guide Cisco Small Business Solutions SMART Designs The Layered Approach STEP 3: With the foundation and advanced technologies in place, partners can focus on Today, thousands of partners use SmartDesigns implementing the precise applications that will help globally. In a recent partner survey, the vast majority customers meet their biggest business challenges. indicated these designs to be an “exact match” This is potentially an area of great mutual success, or a “very close” match to the network solution their and offers the opportunity for even greater profit for customers needed. SmartDesigns have helped partners in incremental business. With SmartDesigns, simplify the installation process, minimized outages everybody wins. and reduced the complexities of ongoing maintenance. What’s more, Cisco partners have found standardized network designs and implementation to be an essential stepping-stone to a successful managed services approach. SmartDesigns are implemented in three basic layers, or steps. STEP 1: The foundation design is chosen that best fits the customer needs. This is a best-practices architecture that is tested and ready to go — saving Cisco partners the headache of having to custom- build every time. Having a flexible foundation in place frees up partner’s schedule, and resources, to explore new revenue streams and opportunities with advanced technologies and applications (see outer layers). STEP 2: Advanced technologies are then added, such as Wireless, Video, Storage and Unified Communications — all of which work easily with the foundation network. Because it’s all Cisco technology, there’s one vendor, one approach and no surprises. In addition, all the benefits of Cisco products are made available when customers are ready to add on. All of which results in a greater return on the A vast majority of initial investment for small business customers. partners indicated that SmartDesigns are an “exact match” or a “very close” match to the network solution their customers needed. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 7
  • 8. Solutions Guide SMART Designs Business Locations Each small business is unique. However, they share Main Office is the primary location, providing most significant common attributes for their network of the shared data resources, needs. A flexible SmartDesigns framework supports such as file servers, databases, users whether distributed among multiple business business servers, web servers, locations or located in a single office. A typical and e-mail servers, as well as network may start with a single-office deployment centralized networking resources, and simple services such as employee connectivity such as VPN (Virtual Private and resource sharing over a LAN with basic Internet Network) gateway, Call control access. Later, the implementation may be enhanced capabilities. Typically, if a small business has a to support mobile workers, branch offices, or single location that location is the main office. home offices. This modular approach lets a small business start with the basic functionality required, while providing the flexibility to grow in size and Remote Offices are typically connected to the functionality as business requirements increase. main office by a dedicated VPN over a leased line or a broadband internet connection. Many of the remote offices have the same set up as the main office, albeit at a smaller scale. Home Offices are employees’ residential network connecting to the main office using remote access technology. In addition to the router, a home office network may include other network devices, such as switches. Mobile Workers are employees or authorized partners who need to securely access the main office. Mobile workers may use any available 3G/4G network or public/private hotspots offering Internet access, such as airports, hotels, coffee shops, or in a private residence. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 8
  • 9. Solutions Guide SMART Designs Documentation Structure Partner documentation The following documents outline a comprehensive The partner documentation is created to help the view of the design concepts and the portfolio partners propose, design and implement a validated of products specifically designed for the small design for the small business customers. They are business networks. segmented to be role based to facilitate effective resource alignment with partners’ organization. • Small Business Network Primer — Provides the basic overview of various attributes in computer • Overview Presentation — The overview networking - particularly the type of networks presentation outlines the important considerations that are most useful for small businesses. for the deployment. • Small Business Product Guide — Provides a • Solution Bill of Materials — The bill of materials broad, high-level overview of Cisco products to used for the design. help Cisco partners, resellers, and distributors position the appropriate products for the small • Design Guide — The design guide provides a business customers. comprehensive look into the design, explaining the design considerations for the solution. In addition, each Cisco SmartDesign is structured as a set of documentation to be used by both the • Implementation Guide — Provides step-by- partners and small business customers. These step guidance for partners to deploy the solution documents include: including the actual component configurations. • Application Notes — Application notes are Customer Documentation addendums to the design, adding more features and functionalities. The customer documentations are intended to be used by partners as leave behind for the • Smart Tips — Provide ideas on deriving further customers. These documents help customers value from the deployed solutions — as better understand the proposed solutions and the applicable. type of experience their employees can expect The combined set of documents empowers from the solution. partners with the right type of information to help • Solution Profiles — The solution profiles provide articulate the proposed solution to the customers the customer with an understanding as to how followed by the delivery of superior end-user the solution will benefit their business. experience. • End User Documentation — The end user documentation targets a particular employee In Summary position in a business showing the experience SmartDesigns are: they should expect from the solution — as applicable. • Simple to maintain. Because SmartDesigns begin with a foundation grounded in best practices, customers are far less likely to experience minor problems demanding partner support — reducing costs and achieving greater customer satisfaction. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 9
  • 10. Solutions Guide SMART Designs • The right long-term solution. Often, small • More profitable for partners. A majority of businesses create patchwork technology surveyed partners foresee SmartDesigns as solutions for the short term. Over time, this can helping generate incremental business for result in an unwieldy multivendor network that’s their organization. To date, many have already difficult to manage and upgrade, increasing achieved significant savings when using operations costs and canceling out short-term SmartDesigns. Increased profitability is gained savings. SmartDesigns help partners deliver a from the start with improved quote accuracy successful, comprehensive solution for the long and reduced installation time — helping increase haul, and act as a trusted technology adviser for deal size and sales of comprehensive long-term the future. solutions. • More accurate. SmartDesigns are tested and • Free for Cisco partners. Not only is Cisco the documented to help ensure accuracy in design only company that offers this kind of guidance, and implementation, minimizing risk and making but we provide SmartDesigns to our partners partners more effective. free of charge. In fact, they are incorporated into partner certification, training and support procedures across Cisco’s comprehensive line of small business products. • Able to satisfy a range of business needs and price points. From the cost-effective Cisco Small Business products, priced competitively but able to grow with customers’ needs, to Cisco’s traditional product family for more demanding business needs, they offer choices that uniquely meet any need or budget. All SmartDesign solutions can be accessed by partners at www.cisco.com/go/partner/ smartdesigns. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 10
  • 11. Solutions Guide Network Foundation SmartDesigns Connect network devices. Provide secure access to business applications and resources. Solution Overview The Cisco® Network Foundation solutions consist of switching, routing, and security devices in multiple validated and tested configurations. These A vast majority of configurations offer increasing levels of capabilities, partners indicated that ranging from ones that address only the smallest SmartDesigns are an networking need to full-function networks with “exact match” or a integrated voice and video capability. “very close” match The network devices and advanced features to the network solution such as security, quality of service (QoS), and high availability are designed to work together their customers needed. to deliver powerful, integrated solutions that are easy to install and manage. Consistent hardware, commonly used default settings, and device management enable faster, “plug-and- play” deployment, delivering added value and predictability. Together, they form a solid foundation that can be effectively augmented as the communications needs of the business evolve. The business requirements and layered network functionalities supported by the Network Foundation SmartDesigns are summarized in the table below. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 11
  • 12. Solutions Guide Network Foundation SmartDesigns Network Foundation SmartDesigns Overview Secure Network Small Secure Foundation - Business Pro Network Advanced Deployment Foundation Foundation Integrated Hybrid Design Design Business Requirements Up to 100 Up to 100 Up to 250 Up to 250 Number of users Number of locations Up to 5 Up to 5 Up to 20 Up to 20 Tap into Cisco's technical expertise through Cisco Small Business Support Center and the Cisco Small Business Support Community. X Cisco Small Business Pro products X Support from Cisco Small Business Technical Assistance Center (TAC), hardware advance-replacement, and bug fixes X X X Cisco ISR and Catalyst 2960 switches X X X Cisco ISR and Catalyst 3560/3750/4500 switches X X Cisco ASA 5500 Series Adaptive Security Appliances X Network Functionalities and Capabilities A wide range of WAN connectivity options integrated in the router — xDSL, ISDN, X X X xDSL/ISDN, Fast Ethernet, Gigabit Ethernet, 3G, G.SHDSL, T1/E1, T3/E3 More granular range of features to prevent/mitigate the effects of attacks from the Internet and Intranet X X X Dynamic routing protocols, such as RIP v2, OSPF, EIGRP, etc., to quickly route traffic via alternate paths Optional X X High availability with dual WAN links Optional X X Layer 3 switching (IP switching at the hardware level) for better performance and route convergence X X High availability at the component and interface level in both LAN and WAN X X Performance and scalability Low Medium High High SmartDesigns ensure greater accuracy in design and implementation — making operations more profitable. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 12
  • 13. Solutions Guide Network Foundation SmartDesigns Solution Features The guidelines described in the Network Foundation Foundation is capable of supporting advanced SmartDesigns are intended to help Cisco Partners capabilities such as wireless LAN, Unified efficiently design and implement a secure networking Communications, IP-based video surveillance, and infrastructure using a wide range of Cisco switches, Smart Storage as the need arises. routers, and security devices. The Cisco Network Network Foundation Solution Features Secure Network Foundation Small Secure - Advanced Deployment Business Pro Network Foundation Foundation Integrated Hybrid Design Design Layered network architecture for the Local Area Network X X X X Separate VLANs for data and voice devices, internal servers, and publicly accessible servers X X X X QoS on the LAN interfaces to manage packet loss, delay, and jitter for the <4 traffic required traffic classes classes X X X Firewall and inter-zone policy to inspect, allow and drop data packets X X X X IPSec site-to-site VPN tunnels between the remote offices and the main office X X Optional Optional IPSEC and SSL VPN tunnels for remote employees and authorized visitors X X X X Integrated and standalone wireless access points to extend the wired network WLAN 2.0 WLAN 2.0 WLAN 2.0 to mobile workers in the workplace X Smart Design Smart Design Smart Design Multiple data VLANs and multiple voice VLANs Optional X X Dynamic routing protocols, such as RIP v2, OSPF, EIGRP, etc., to quickly route traffic via alternate paths Optional X X Hierarchical QoS on WAN interfaces and WRED for TCP congestion management X X X DMVPN centralized architecture to provide easier implementation and management of VPN and users X X Inter-subnet roaming for WLAN devices X X Layer 3 switching (IP switching at the hardware level) for better performance and route convergence X X High availability with redundant WAN routers X X High availability with redundant aggregation switch X X High availability with fast recovery from router, switch or ASA failure X X © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 13
  • 14. Solutions Guide Network Foundation SmartDesigns Cisco Small Business Pro The Cisco Catalyst family of fixed-configuration, standalone Ethernet switches support enhanced Foundation 1.1 switching services, IP communications, and Embedded URL: http://www.cisco.com/web/go/ wireless networking for small businesses. These smartdesigns/sbpf switches provide the performance, availability, and manageability that modern office environments The Cisco Small Business Pro Foundation 1.1 demand, as well as the intelligence to support Smart Design is intended to help Cisco Partners state-of-the-art business applications and efficiently design and implement basic secure security services. networking infrastructure using Cisco ESW 500 Series switches and Cisco SA 500 Security Cisco Integrated Services Routers (ISRs) deliver a Appliances. This network is also capable of superior customer experience that can transform the supporting advanced capabilities such as wireless workplace with a broad set of integrated services, LAN, Unified Communications, IP-based video rich-media support, and operational excellence. surveillance, and Smart Storage as the need arises. Additionally, a new Cisco IOS Software Universal image and Services Ready Engine module enable you The Cisco ESW 500 Series switches provide a to decouple the deployment of hardware and software, foundation for data, voice, video, and wireless providing a stable technology foundation that can networking solution for small businesses. These quickly adapt to evolving network requirements. switches are cost-effective, easy to use, and deliver the performance and reliability needed by small businesses. Cisco Secure Network Foundation 2.0 for Advanced Deployment Cisco SA 500 Series Security Appliances are all- in-one security solutions providing secure Internet, (Integrated Design) wireless, site-to-site, and remote access with The Cisco Secure Network Foundation 2.0 for firewall, email, and web security capabilities to Advanced Deployment (Integrated Design) Smart protect your business while improving employee Design provides support for enhanced and advanced productivity. features using Cisco Catalyst Switches and Cisco The Cisco AP 541N Wireless Access Point is a Integrated Services Routers (ISR) products. versatile, high-performance wireless solution that can be used as a standalone access point in small Cisco Secure Network Foundation wireless environments or deployed as part of a 2.0 for Advanced Deployment larger data and communications network. (Hybrid Design) Cisco Secure Network The Cisco Secure Network Foundation 2.0 for Advanced Deployment (Hybrid Design) SmartDesign Foundation 2.6 provides support for the implementation of Cisco Embedded URL: www.cisco.com/go/partner/ ASA 5500 Series Adaptive Security Appliance as smartdesigns/snf the EasyVPN and SSL VPN gateway to improve the WAN router performance. The Cisco Secure Network Foundation 2.6 SmartDesign offers an expanded range of scalability, The Cisco ASA 5500 Series Adaptive Security capacity, and feature set, thus enabling the support Appliances combine best-in-class security and of future network growth and requirements than VPN services with an innovative, extensible services those provided in the Cisco Small Business architecture. These appliances provide proactive Foundation. In addition, it also offers a wider range threat defense that stops attacks before they of WAN connectivity options integrated in the router spread through the network. They also control — xDSL, ISDN, xDSL/ISDN, Fast Ethernet, Gigabit network activity and application traffic, and deliver Ethernet, 3G, G.SHDSL, T1/E1, T3/E3. flexible VPN connectivity. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 14
  • 15. Solutions Guide Wireless LAN SmartDesign Extending network access to mobile employees and authorized guests in the workplace. Solution Overview Solution Features The success of a business depends on the ability The Wireless LAN 2.0 SmartDesign relies on the of the employees to stay connected to business Cisco Secure Network Foundation or a similarly resources and customers, and to work productively architected network to provide the following throughout the business locations. Wireless networks capabilities: provide greater mobility and flexibility to employees • LAN to connect data and voice endpoints and also support partners and guests at the business sites. • WAN to provide connectivity to the Internet Cisco Wireless LAN solution is a versatile, high- • Security policy to authenticate mobile employees performance solution that supports many wireless and authorized partners applications, including mobile data, voice over wireless LAN, wireless video monitoring, and highly • Quality of service (QoS) to help ensure high- secure guest access. It includes the standalone quality real-time traffic such as voice and video wireless access points (APs) as well as the integrated The Wireless LAN 2.0 SmartDesign covers the wireless APs of the Cisco routers. Designed to following network functionalities and capabilities in integrate with the Cisco Secure Network Foundation, great details: the Cisco Wireless LAN solution is easy to install, configure, and support. • DHCP services for WLAN devices, such as wireless laptop computers and IP phones The Cisco Wireless LAN solutions enable greater employees, partners and guest mobility and • Separate VLANs for data (from and to PCs productivity by: connected by a wireless link), voice traffic (from and to wireless phones), guest access, and AP • Provide a fast, transparent extension of the wired management to enable enforcement of network network by offering expanded wireless range and security policy coverage areas • Improve wireless throughput by using multiple • Enable secure access to business resources from APs and enable layer 2 roaming wherever employees can work most effectively within the proximity of the business locations • Encryption as a first line of defense with WEP, WPA, and WPA2. • Provide highly secure guest access solution for authorized visitors get online without impacting • Quality of service (QoS) by selecting, marking the security of internal business resources nor and prioritizing voice traffic impeding the performance of the business applications • Provide easy to use web-based configuration Cisco Wireless LAN Solution tools to set-up, install, and manage the wireless Components solution without the need of a highly trained networking staff The Cisco Wireless LAN Smart Design helps Cisco Partners efficiently design and implement wireless • Simplify the configuration and management LAN using Cisco Aironet® 1130AG Access Point, of access points in grouping them as a single Cisco Aironet 1240AG Access Point, and Cisco wireless network, rather than as a collection 2100 Series Wireless LAN Controllers. of individual devices © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 15
  • 16. Solutions Guide IP Video Surveillance Solution Monitoring and protecting business assets. Solution Overview Solution Features Cisco Small Business IP Video Surveillance solution The IP Video Surveillance solution leverages the is a simple and cost-effective solution to guard Cisco Network Foundation or a similarly architected against theft, vandalism, accidents, and unlawful network to provide the following capabilities: building access in comparison to the traditional • LAN or WLAN to connect video camera tape-based closed circuit TV (CCTV) approach. Authorized users can view and control video cameras • WAN to provide connectivity to the Internet anywhere from the Internet or 3G-capable mobile phones. Alerts can be set up to trigger e-mail and • Security policy to authenticate remote employees instant messages, activating lights, locks and siren, • Quality of service (QoS) to help ensure high- as well as FTP. quality video traffic The Cisco IP Video Surveillance solutions enable The IP Video Surveillance solution supports the greater employees, partners and guest mobility and following features: productivity by: • Centralized management and monitoring of • Provide a fast, transparent extension of the wired up to 64 cameras network by offering expanded wireless range and coverage areas • VLANs for IP video cameras • Enable secure access to business resources from • SSID and WPA/WPA2 encryption for security wherever employees can work most effectively purposes within the proximity of the business locations • Video compression technology (MPEG-4 and • Provide highly secure guest access solution for MJPEG) to provide efficient data transmission authorized visitors get online without impacting and storage the security of internal business resources nor • Remote access to video cameras, VPN clients impeding the performance of the business and HTTP GUI with different level of privileges applications • Provide easy to use web-based configuration tools to set-up, install, and manage the wireless solution without the need of a highly trained networking staff • Simplify the configuration and management of access points in grouping them as a single wireless network, rather than as a collection of individual devices © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 16
  • 17. Solutions Guide Smart Storage SmartDesign Protect and secure access to business data. Solution Overview Small businesses are facing increasing growth of • Provides a reliable, secure, and scalable network electronic information in the form of emails, voice storage solution mails, customer information, legal agreements, • Supports different operating system environments, video feeds from the security cameras — just to including Windows, Macintosh, and Linux/Unix name a few. Protecting this data is important for business continuity, as well as to meet any • Simplifies deployment and management by regulatory requirements. leveraging Web GUI and other tools Cisco Smart Storage SmartDesign help with • Implements the appropriate disk array type to positioning, planning and deploying storage solutions balance the needs for performance, capacity tailored for small businesses, supported by the and fault tolerance Cisco Secure Network Foundation and Cisco Smart Business Communications System solutions. The • Provides efficient local backup and remote Cisco Smart Storage Smart Design Guide addresses replication to enable business continuity the following: • Supports expansion and migration disruption • Integrates Smart Storage devices into a • Provides user data backup methods and a rich Cisco network set of applications on top of the storage solution © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 17
  • 18. Solutions Guide Smart Storage SmartDesign Solution Features Cisco Smart Storage Solution The Cisco Smart Storage solution leverages the Components Cisco Network Foundation, or a similarly architected Cisco NSS 300 Series Smart Storage is a series network, to provide the following capabilities: of 2-bay, 4-bay, and 6-bay desktop devices that • High speed LAN connections for Smart Storage combine best-in-class performance with affordability connectivity and ease of use. NSS 300 series devices are easy to set up, configure, and manage, with a simple, • WAN to provide connectivity to the Internet browser-based interface that helps save time. • Security policy to authenticate remote employees and authorized partners • Quality of service (QoS) to help ensure high- quality video traffic The flowing topics are discussed in the Cisco Smart Storage SmartDesign: Operating Network Storage Backup and System Storage Setup Storage Security Applications Infrastructure Management Recovery Environments Layer 2 Microsoft RAID Web-gui Access Control Local backup User data backup connectivity Windows configurations and restore Workgroups (RAID0/1/5/6) Multi-layer Microsoft Volumes and Smart Storage Data encryption Remote backup Download station, switching Windows Active shares discovery tool multimedia station, Directory iTune service VLAN architecture Apple Filing Users and user Setup wizard Network access Remote replication Web services Protocol (AFP) groups filtering by (MySQL, IP-address WordPress) IP-addressing NFS services RAID capacity SMTP and SMS Network access Storage recovery Syslog server (UNIX/Linux) expansion alerts protection Link redundancy   RAID level SNMP traps     RADIUS server (load balancing and migration fault tolerance) Demilitarized Zone     Local system log     Video Surveillance (DMZ) integration Jumbo frames     Remote syslog       server Quality of Service     Energy saving       (QoS) features Virtual Private             Network (VPN) © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 18
  • 19. Solutions Guide Voice SmartDesigns Connecting people. Taking productivity to the next level. Solution Overview Solution Features The Cisco voice solutions provide a robust set The guidelines described in the voice SmartDesigns of telephony features to increase collaboration, are intended to help Cisco partners efficiently design productivity, and customer service for small business and implement a Cisco voice solution capable of customers. The Cisco voice solutions include three supporting up to 250 voice users. The phased different types of Unified Communications systems approach enable partners to quickly implement the addressing differing set of business requirements. basic functionalities: local call processing, integrated These voice SmartDesigns provide many different messaging, and voice gateway services and evolve options including: to a more sophisticated network as business requirements dictate. • Flexible deployment options The Cisco voice SmartDesigns leverages the Cisco • Leverage the existing Internet connection Foundation or a similarly architected network to to interconnect multiple Cisco Unified provide the following capabilities: Communications systems between the offices • LAN to connect data and voice endpoints • Enabling remote workers to work remotely as though they were in the office, placing and • WAN to provide connectivity to the Internet receiving calls and sharing data • Quality of service (QoS) to help ensure high- • Facilitating online collaboration and information quality real-time traffic such as voice and video sharing between employees, business partners • Network security to help ensure protection of and customers sensitive content in communications • Loosening the anchor to the desk by allowing • Remote access virtual private network (VPN) to business calls to be seamlessly routed to both provide secure connectivity to remote workers business and personal phones, and supported a single voicemail system The business requirements and layered voice features supported by different Cisco Voice Smart Designs are summarized in the table below. A vast majority of partners indicated that SmartDesigns are an “exact match” or a “very close” match to the network solution their customers needed. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 19
  • 20. Solutions Guide Voice SmartDesigns Cisco Voice SmartDesigns Overview Smart Business UC Communications Manager UC Communications Manager Communications Systems Express (CME) Business Edition (CMBE) Products UC500 Series Cisco ISR and Cisco SME Cisco ISR and Cisco CMBE Number of locations Up to 5 Up to 20 Up to 20 Number of phones Up to 100 Up to 250 Up to 250 Voice Mail Included Included Included (with specific bundles) Redundancy Optional Optional Solution Components The Cisco Unified Communications 500 Series is data solution integrated into Cisco Integrated an affordable unified communications appliance Services Routers. It integrates voice, video, and that provides voice, data, voicemail, automated wireless capabilities on a single platform, eliminating attendant, video, security, and wireless capabilities the need to deploy different servers for each while integrating with existing desktop applications application. And it has an intuitive management such as calendar, email, and CRM programs. This interface for easy, quick moves, adds, or changes. easy-to-manage platform supports up to 104 IP phones and voice mailboxes and provides flexible Cisco Unified Communications Manager Business deployment options based on your needs, with Edition is an easy-to-manage solution that integrates a wide array of IP phones, PSTN interfaces, and the benefits of media processing (for voice and Internet connectivity options. video calling and mobility) and unified messaging on a single appliance. Consolidating these applications Cisco Unified Communications Manager Express on a single server creates a cost-effective solution gives small businesses and branch offices the that is simple to set up, manage, and use, thereby same unified communications capabilities as larger providing a smooth migration from older, outdated businesses, to improve productivity and enhance telephony systems to unified communications. global competitiveness. This solution provides full-featured call processing capabilities for Cisco Unified IP Phones as part of a converged voice and © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 20