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Cisco Data Sheet Change Management
 

Cisco Data Sheet Change Management

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Data Sheet created by Content Rules, Inc. for Cisco

Data Sheet created by Content Rules, Inc. for Cisco

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    Cisco Data Sheet Change Management Cisco Data Sheet Change Management Document Transcript

    • CHANGE MANAGEMENT CENTER OF EXPERTISE Cisco Global Strategy & Operations Managing Highly Complex IT Environments Organizations install IT infrastructure in order to operate, compete, and grow in today’s dynamic and challenging business environment and to achieve the objectives of financial, operational, and market success. Such IT investment accelerates the pace, reach, and agility of business, but also introduces complexity. The Centers of Expertise (COE) is a Cisco community that is focused on establishing best practices and standards for change management, project management, program management, and business leadership. The Cisco® Global Strategy & Operations (GS&O) COEs have been created to help client organizations successfully manage complexity, maintain higher levels of control, and leverage their IT infrastructure to align with business goals. Change Management Center of Expertise: Cisco uses the Next Generation Change Leadership Leading the Way (NGCL) Framework as the foundation for its change Change management helps ensure that people and management approach. The GS&O Change organizations are ready and willing to operate in a new Management methodology follows this framework and business environment, and is a critical component of uses its core components to execute the business all projects. The mission of the Change Management strategy as part of a repeatable process (Figure 1). COE is to help sustain productivity, decrease Figure 1. Cisco GS&O Eight-Step Next Generation Change learning difficulty, and increase overall customer Leadership Approach satisfaction during transition periods. Cisco believes Create a Sense Build the of Urgency Leadership Team that successful change leadership is driven by key 1 2 behaviors. Specifically, change leadership: • Is a structured approach to understanding and Make Get the Change Stick Vision Right (VSE) implementing sustainable change. 8 3 • Is embedded in how we lead and is modeled by Next Gen leaders. Change • Has a primary goal of getting the affected audiences Embed it into Communicate 7 4 the Culture for Buy-In from the current business state to the desired future state as quickly and efficiently as possible 6 5 by addressing the following questions: What is Create Short- Mobilize the changing? Who has to change? What will it take to term Wins Organization get them to change? (Adapted from John P. Kotter, Leading Change) PAGE 1
    • Change Management, Business Impact, A critical factor in successful change management and Project Success is tight integration of project goals with the project Expertise and excellence in change management management plan. Change management activities have a measurable positive effect on a project’s should be embedded within the plan so that when the success and economic impact. A study by McKinsey project timeline or scope changes during execution, & Company examined multiple projects across 40 the change management approach and activities different companies and industries to determine the naturally shift and align with the affected project business impact of change management. The study activities. examined many project variables and, in particular, Proven Cisco GS&O Change the effect of an organizational change management (OCM) program on a project’s return on investment Management Approach (ROI). When an excellent OCM program was part Cisco’s Change Management COE has established of the initiative, the project ROI was 143 percent. an approach based on proven models developed by When there was a poor OCM program, or no change industry thought leaders. This helps ensure that the management program, the project achieved an ROI of change process is expertly managed to deliver an only 35 percent. The most successful companies in optimum economic benefit to the organization. the McKinsey study had excellent OCM programs. More Information To find out more about GS&O Change Management COE practices, and how the Cisco GS&O Centers of Expertise can deliver best-in-class services for your organization, please contact: Warren Leak Manager, Advanced Services Email: wleak@cisco.com Phone: +44 20 8824 8696 The Cisco Centers of Expertise (COE) is a community that is focused on establishing best practices and standards for change management, project management, program management, and business leadership. We strive to develop and increase knowledge in these areas for the execution of programs, initiatives, and new service offerings within the Cisco Global Strategy and Operations team. The COE is composed of the following areas of focus: • Change Management: Includes the processes that are used to ensure that people and organizations are ready and willing to operate in a new business environment. • Program and Project Management: Includes the planning, organizing, and managing of resources to bring about the successful completion of specific project goals and objectives. • Business Leadership: Includes the organizational skills and processes needed to enhance business value and achieve business goals in alignment with stakeholder vision and expectations. • Business Architecture: Includes processes to support alignment with customer needs and IT technology roadmaps. © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. C22-625686-00 10/10