Im Not Happy Till You're Not Happy: Building better Information Security relationships

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  • http://www.flickr.com/photos/jordandelion/4370518981/
  • http://www.flickr.com/photos/amylovesyah/4444095375/
  • Not trying to feed you a bunch of fluff. We’re talking about requirements, here.http://www.flickr.com/photos/andrewmalone/5163291500/
  • As an Information security professional, you are an excellent defender of NASA… if you can pull off a magical balancing act.http://www.flickr.com/photos/dunechaser/142079765/
  • You’ve probably gotten to the point where you have to say NO incredibly often. Are you saying it more than yes?http://www.flickr.com/photos/markdodds/5125418883/
  • Now, if it goes too far….http://greatfirewallofchina.org/index.php?siteurl=http%3A%2F%2Fnews.yahoo.com%2F
  • It could have an impact on the missionhttp://www.flickr.com/photos/repoort/2645497916/
  • Think about what exactly you are saying no tohttp://www.flickr.com/photos/xurble/376588066/
  • Let’s talk about the people you work with http://www.flickr.com/photos/kaptainkobold/5181464194/
  • What are they trying to do? Do you even know? Have you asked?L’Enfant’s Plan for DC
  • They are trying to build thingshttp://www.flickr.com/photos/contemna/5272576625Heather Diehl
  • Marvelous things, complex thingsDealing with complex people, processes and requirements of their own, in order to contribute to even greater, more complex thingshttp://www.flickr.com/photos/contemna/5725291684/Heather Diehl
  • So, if they present you with a solution, have you asked what they are trying to accomplish? What problem they are trying to solve?Or are you comfortable not understanding?http://www.flickr.com/photos/askpang/5402492304/
  • You can be part of the success. In Information Security, you are an enabler.http://www.flickr.com/photos/joelogon/346368521/
  • See the person, and what problem they are trying to solve.http://www.flickr.com/photos/contemna/5273189110Heather Diehl
  • Because you can offer alternatives. Ones that meet security requirements, and integrate with the constraints of our environment… http://www.flickr.com/photos/contemna/5272578725Heather Diehl
  • With knowledgeable questions, you can break down defensive postures… or maybe the motivation you perceive isn’t actually true.http://www.flickr.com/photos/swamibu/1937158223/
  • Do you want the relationships to be better? Go in with noble intent. Assume noble intent. Don’t sabotage the relationship from the start.http://www.flickr.com/photos/screenpunk/2421689164/
  • You may find that sometimes what looks like anger [and hostility], is actually pasta.http://www.flickr.com/photos/mrwalker/428510520/
  • And remember that badgering gets you nowhere.Badgers: Original flash animation: http://www.weebls-stuff.com/wab/badgers/Know Your Meme: http://knowyourmeme.com/memes/badger-badger-badger
  • If you make yourself an obstacle to completing their work, your customers will actively go around you, ultimately creating more risk.http://www.flickr.com/photos/davidmoisan/3153441857/
  • Because they just want to do their workhttp://www.flickr.com/photos/gsfc/4954529973/
  • So, how do you see the people and their requirements in the organization? http://www.flickr.com/photos/mac_filko/5491559690/
  • While most have same basic requirements, their individual roles often come with a not-so common set of additional requirements.http://www.flickr.com/photos/aaron_anderer/4093181371/http://patft.uspto.gov/netacgi/nph-Parser?Sect2=PTO1&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=1&f=G&l=50&d=PALL&RefSrch=yes&Query=PN%2FD253711
  • The more personally invested you become, the easier it is to do these things:Asking “How can I help?” “what are you trying to do?”And learning that “No” is most often too simple of an answer, and actually makes more work for you in the end.http://www.flickr.com/photos/dunechaser/250617151/
  • Have you made yourself part of it?Do you know it?Are excited by it?Are *curious* about it?http://www.flickr.com/photos/westfieldma/31590231/
  • You can be a hero for them on a daily basis… when your security role helps them to do their jobs betterhttp://www.flickr.com/photos/28476480@N04/4548378501/

Transcript

  • 1. I’m not happy ‘till you’re not happy
    http://www.flickr.com/photos/jordandelion/4370518981/
  • 2. Building better Information Security relationships
    Heather Diehl, PMP | Enterprise Architecture | ITCD, 702
    Information Assurance @Goddard
    June 27, 2011
    http://www.flickr.com/photos/amylovesyah/4444095375/
  • 3. http://www.flickr.com/photos/andrewmalone/5163291500/
  • 4. http://www.flickr.com/photos/dunechaser/142079765/
  • 5.
  • 6.
  • 7. http://www.flickr.com/photos/repoort/2645497916/
  • 8.
  • 9.
  • 10.
  • 11. My photo. Thanks!
  • 12. My photo. Thanks!
  • 13. http://www.flickr.com/photos/askpang/5402492304/
  • 14. http://www.flickr.com/photos/joelogon/346368521/
  • 15. My photo. Thanks!
  • 16. My photo. Thanks!
  • 17. http://www.flickr.com/photos/swamibu/1937158223/
  • 18. http://www.flickr.com/photos/screenpunk/2421689164/
  • 19. http://www.flickr.com/photos/mrwalker/428510520/
  • 20. http://www.weebls-stuff.com/wab/badgers/
  • 21. http://www.flickr.com/photos/davidmoisan/3153441857/
  • 22. http://www.flickr.com/photos/gsfc/4954529973/
  • 23. http://www.flickr.com/photos/mac_filko/5491559690/
  • 24.
  • 25. http://www.flickr.com/photos/dunechaser/250617151/
  • 26. http://www.flickr.com/photos/westfieldma/31590231/
  • 27. http://www.flickr.com/photos/28476480@N04/4548378501/