Programma roma italija

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Programma roma italija

  1. 1. TRAIN THE TRAINER SEMINAR IN ROME, ITALY Project "Awareness raising on Alternative Dispute Resolution in the Energy Sector for the local citizens communities" with the support of the Europe for Citizens Programme of the European Union Language: English 3rd April arrival to Rome Thursday 4th April: hall in GSE Headquarter: Viale Maresciallo Pilsudski, 92 Ore 9.30 Introduction of the project by Baiba Miltovica Welcome by Paolo Vigevano – CEO Acquirente Unico Ore 10.15 Italian experiences on ADR and consumer’s mediation Paolo Landi – President Fondazione Consumo Sostenibile Ore 10.45 ADR experience in Acquirente Unico e in companies Rappresentative Acquirente Unico Rappresentative Consumers Association Ore 12.00 Visit at information consumer’s desk in Acquirente Unico Ore 13.00 Light lunch 0re 14.30- 16.00 ADR experiences and consumer’s mediation in Enel (electric company) Headquarter Enel: viale regina margherita, 137 Ore 16.30- 18.00 Discussion “How to gain the guarantee an efficient treatment of ADR procedures between customer and the energy supplier” ADR experiences and consumer’s mediation in Telecom (telephone company) Headquarter Telecom: Corso Italia 41 Via Roberto Lepetit, 210 - 00155 Roma Tel. 06.8530.4849 P. IVA/C.F. 11586561000 info@consumosostenibile.eu - www.consumosostenibile.eu
  2. 2. Friday 5th April 0re 9.30 – 11.00 ADR experiences and consumer’s mediation in Eni (gas) Headquarter Eni: piazzale Enrico Mattei - Eur Ore 11.30- 13.00 ADR experiences and consumer’s mediation in Poste Italiane (postal company) Headquarter Poste Italiane:viale Europa, 190 - Eur ore 15.00 -16.00 ADR experiences and consumer’s mediation in Banca Intesa San Paolo. Headquarter Banca Intesa: via del corso, 226 Via Roberto Lepetit, 210 - 00155 Roma Tel. 06.8530.4849 P. IVA/C.F. 11586561000 info@consumosostenibile.eu - www.consumosostenibile.eu

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