About Living ’Customer First’ thinking | Helping brands to do the same | Content aimed to provide customer insight, ideas & inspiration | Director Lexden Group
As a customer marketer with agency, client and consultancy experience working with brands across Europe from utilities to hospitality, I have been dedicated to the ’customer first, profits follow’ mantra.
In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix. With this in mind helping brands attract and retain happier customers is the outcome I aim for.
My specialties include: Customer Value Proposition design and delivery | Customer Experience Programmes design and delivery | Customer R...