9.1. sa pience be techday 2011 daikinv2

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9.1. sa pience be techday 2011 daikinv2

  1. 1. SAPience.be TECHday 2011 Modeling tomorrow’s technology Clear visibility into your SAP systemsperformance through Solution Manager allowing effective performance-tuning efforts! Tom Tanghe Section Manager - IT Operations Section - IT Center EMEA Division Graham Ward Comptence Lead SAP Netweaver Lamot, Mechelen April 6, 2011
  2. 2. Agenda Agenda Your logo 1. Speaker and Company Presentation 2. SAP Landscape 3. KPI Dashboards 4. SolMan Monitoring 5. Lessons Learned 6. Q&A 17/12/2012 Page 2
  3. 3. Agenda 1. Speaker Presentation Your logo Tom Tanghe – Section Manager – IT Operations ITC EMEA Division IT InfrastructureIT Planning Dept. IT Development Dept. Development Dept. IT Infrastructure IT Planning IT Development 1 IT Development 2 IT Development 3 IT Operations Development 17/12/2012 Page 3
  4. 4. Agenda 1. Daikin Presentation Your logo• 100% subsidiary of Daikin Industries Ltd. – Located in Ostend/Brussels• Core activities: Sales and manufacturing of air conditioning, refrigeration and heat pump equipment. Europe’s number 1 player on the Air conditioning market• Powerful sales network in more than 50 countries, throughout Europe, Africa and Middle East• Production plants in Belgium and Czech Republic, Germany• Cons. Turnover 1,614.8 Mio € FY2009 AIR HEATING CONDITIONING APPLIED REFRIGERATION SYSTEMS 17/12/2012 Page 4
  5. 5. Agenda 2. Daikin SAP Landscape Your logo Web Spare • 2.021 Active SAP users in F10 Content Parts Work • Growing to approx 2.500 SAP users in F11 Planning F_SCM Manager MDM ECOMM 7.0 MES ICH CRM SCM 7.0 ERP 5.0 Service desk Pre-sales ECC 6.0 SAP KM XI/PI BC APO GTS BW SCM 5.0 7.0 BI 7.0 e- BPC /SEM recruitment 17/12/2012 Page 5
  6. 6. Agenda 3. KPI Dashboards Your logo • Daikin has a KPI Follow-up Report on the system performance • This dashboard needs to be created once a month • Manual input from different monitoring transactions in SAP – Logon to several different SAP Production systems – Locate and copy data per system – Transfer data to xls – Min. 1 day per month to assemble all data • Which partner could help Daikin automate this report based on the existing SAP SolMan monitoring capabilities ? 17/12/2012 Page 6
  7. 7. Agenda 1. Speaker Presentation Your logo Graham Ward • SAP Netweaver Competence Team Lead at Expertum • SAP Architect • Active participant at SAP Solution Manager Task Group of SAPience.be • Expert consultant in Route Cause Analysis and Diagnostics 17/12/2012 Page 7
  8. 8. Agenda 1. Expertum Presentation Your logo • Founded begin 2006 • Team of +45 SAP Experts and Project Managers • Mission : Providing superior long-term customer and employee value • Offering expertise in following domains – Finance – Supply Chain Management – Business Intelligence – Product Lifecycle Management – Project Management – SAP Solution Manager – GRC and Security – Netweaver – Own SME Solution: Value4SME • SAP Service Partner, Channel Partner, Value Circle Partner • SAPience.be Partner 17/12/2012 Page 8
  9. 9. Agenda 3. KPI Dashboards Your logo • Performance Report 17/12/2012 Page 9
  10. 10. Agenda 3. KPI Dashboards Your logo • Availability Report 17/12/2012 Page 10
  11. 11. Agenda 4. SolMan Monitoring Your logo • Why not automate these KPI Dashboards? • SolMan is the appropriate tool to monitor SAP applications • SolMan offering: – System Monitoring ( CCMS -> SMD) – SolMan Diagnostics – Wily Introscope – BPMon – Connectivity Monitoring – Data Inconsistency – Data Volume Monitoring 17/12/2012 Page 11
  12. 12. Agenda 4. SolMan Monitoring Your logo • SolMan holds all monitoring data in infoproviders • Data can be consulted via SolMan Workcenter 17/12/2012 Page 12
  13. 13. Agenda 4. SolMan Monitoring Your logo • System Monitoring 17/12/2012 Page 13
  14. 14. Agenda 4. SolMan Monitoring Your logo • Diagnostics 17/12/2012 Page 14
  15. 15. Agenda 4. SolMan Monitoring Your logo • Architecture of Diagnostics ( BI EFWK) 17/12/2012 Page 15
  16. 16. Agenda 4. KPI New Dashboards Your logo • Performance Report 17/12/2012 Page 16
  17. 17. Agenda 4. KPI New Dashboards Your logo • Availability Report 17/12/2012 Page 17
  18. 18. Agenda 5. Lessons Learned Your logo • What is the benefit of SolMan ? – 1 system holding all SAP monitoring data – Manual activity => 1 extract report (1 day => 10 mins per month) More time left for real data and Root Cause analysis. – All monitoring info available for other uses • Points of Attention – Maintain SolMan before starting (implement Landscape Verification) – SolMan is critical (Production like) system – Consistent approach to setup (agent installation, etc.) => impact towards hosting partner – Initial BI analysis more difficult than expected (now => template) • Points of improvements – Extend/improve KPI dashboards – Monthly => Real time analysis using BPMon, RCA, EEM, etc. 17/12/2012 Page 18
  19. 19. Agenda 6. Questions Your logo • Q&A 17/12/2012 Page 19
  20. 20. Your logoThank you!
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