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Dave Dowell


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Second presentation from the LYRASIS Public Library Symposium by David Dowell on Certification for Support Staff

Second presentation from the LYRASIS Public Library Symposium by David Dowell on Certification for Support Staff

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  • 1.
  • 2. Library Support Staff Certification (LSSC)
    Sponsored by
    the American Library Association,
    the ALA-Allied Professional Association,
    and the Western Council of State Libraries
    Development Funded by IMLS
  • 3. December 4, 2009
    LSSC – More information?
    Karen Strege
    206 829 8821
    206 407 9756 (cell)
    Nancy Bolt
    303 642 0338
    303 905 9347 (cell)
    Dave Dowell
    805 772 8649
    LYRASIS Public Library Symposium
  • 4. December 4, 2009
    LSS Certification
    “I want recognition that my job is important, that my work is valued, that I am valued as a human being. This is more important than money. I want to be trusted that I will do what I’m paid for. I need pride in myself and my job.”
    Suzanne Mahmoodi and Kathleen Weibel, Paraprofessionals: What Are They Doing? What Are the Trends? How Do They Get to A Desired Future; A Report of Focus Groups (unpublished, 1991).
    LYRASIS Public Library Symposium
  • 5. December 4, 2009
    Why is Certification Needed?
    69% of all library staff are library support staff
    In a national survey*
    86% respondents supported national certification
    76% supported national LSS standards
    66% think certification would improve public service
    *Survey conducted by the ALA Library Support Staff Interests Round Table (LSSIRT) in 2004
    LYRASIS Public Library Symposium
  • 6. December 4, 2009
    Benefits of Certification
    Maryland & Minnesota Surveys
    LSS & Managers think library users are better served by staff with certification.
    LSS believe they understand library service better.
    LSS report more confidence serving users.
    Managers report that LSS contribute more to operations & success.
    LYRASIS Public Library Symposium
  • 7. December 4, 2009
    Why LSS Are Interested
    From November 2008 LSS survey:
    Recognition for experience, education, and/or skills.
    Learn new things about the library field.
    Provide better service to library users.
    LYRASIS Public Library Symposium
  • 8. December 4, 2009
    Federal Grant
    After years of discussion . . .
    Awarded IMLS Laura Bush 21st Century Librarian Program Grant
    July 2007 – June 2010
    Dr. Karen Strege and Nancy Bolt project directors
    Managed by ALA-APA
    LYRASIS Public Library Symposium
  • 9. December 4, 2009
    Advisory Committee
    Dorothy Morgan, Anne Marie Kehnast, LSSIRT
    Dave Dowell, ACRL
    Barbara Marson, ALCTS
    Diana Reese, ASCLA
    Robert Daugherty, LLAMA
    Carolyn Anthony, PLA
    Diane Shonrock, Jean Alexander RUSA
    Frank Novak, Peggy Seiden, Committee on Education
    Carol Johnson, Education Expert
    Rand Simmons, Western Council of State Libraries
    LYRASIS Public Library Symposium
  • 10. December 4, 2009
    Grant Schedule
    Finalize competencies: 2007-08
    Assessment program: 2008-09
    Policies and procedures: 2008-09
    Approval: 2009
    Field tests: Fall 2009
    LYRASIS Public Library Symposium
  • 11. December 4, 2009
    Program Approved!
    July 13, 2009 by ALA Executive Board
    Also by:
    Public Library Association
    Assn. of College and Research Libraries
    Assn. of Specialized and Cooperative Library Agencies
    Assn. of Library Collections and Technical Services
    Library Leadership & Management Assn.
    Reference & User Services Assn.
    Library Support Staff Interests Round Table
    LYRASIS Public Library Symposium
  • 12. December 4, 2009
    January 2010
    LYRASIS Public Library Symposium
  • 13. December 4, 2009
    LSSC Features:
    • Affordable
    • 14. Accessible
    • 15. Not a guarantee of raise or promotion
    • 16. A mix of required and elective competencies
    • 17. Establishes national, basic standards of LSS competency
    LYRASIS Public Library Symposium
  • 18. December 4, 2009
    More LSSC Features:
    • Evaluates prior learning and new learning
    • 19. A valid assessment of competencies
    • 20. Self supporting
    • 21. Portable from state to state if approved by state
    LYRASIS Public Library Symposium
  • 22. December 4, 2009
    Eligibility Requirements
    High school education or its equivalent
    One year of library experience, from any type of library
    LYRASIS Public Library Symposium
  • 23. December 4, 2009
    Certification Requirements
    Must complete six competency sets out of 10
    Must complete three required competency sets
    Candidate achieves a competency set by completing an approved course or submitting a portfolio
    Once a set is achieved, candidate need not complete it again
    LYRASIS Public Library Symposium
  • 24. December 4, 2009
    Policies and Procedures
    Candidates have four years to complete assessments
    Fee is $350, $325 for ALA members
    All submissions online
    Certification is for five years
    Renewal will be required but details TBD
    LYRASIS Public Library Symposium
  • 25. December 4, 2009
    Competency Sets
    Foundations of Library Service
    Communication and Teamwork
    Electives(3 chosen)
    Access Services
    Cataloging and Classification
    Collection Management
    Reader’s Advisory Services
    Reference and Information Services
    Supervision and Management
    Youth Services
    LYRASIS Public Library Symposium
  • 26. December 4, 2009
    Example 1:Communication and Teamwork
    Library Support Staff will know:
    Basic concepts of interpersonal relations, customer service and communication.
    The importance of upholding policies and decisions and when to make exceptions.
    Tools for resolving conflict.
    LYRASIS Public Library Symposium
  • 27. December 4, 2009
    Communication (cont’d)
    Library Support Staff will be able to:
    Treat others with respect, fairness and consistency.
    Seek, give, and accept constructive feedback from coworkers, supervisors and users.
    Resolve conflict in a positive and productive manner and judge when situations should be referred to a supervisor.
    Write clearly, logically, and concisely.
    LYRASIS Public Library Symposium
  • 28. December 4, 2009
    Assessment Methodology
    • Recognize prior learning and new learning
    • 29. Two methods:
    • 30. approved courses
    • 31. portfolios
    LYRASIS Public Library Symposium
  • 32. December 4, 2009
    Course Approval Process
    Any course provider can apply
    Application process at
    Applications will be reviewed in a timely manner
    Goal to have providers in every competency by January 2010
    Application fee
    $100 for the first two courses
    $50 for each additional course
    LYRASIS Public Library Symposium
  • 33. December 4, 2009
    Portfolio Assessment Method
    All material submitted online
    Subscription to portfolio system with registration
    Portfolio manual and training are being developed
    Training for portfolio evaluators
    LYRASIS Public Library Symposium
  • 34. December 4, 2009
    Portfolio Development Suggestions
    Suggested activities for demonstrating each competency
    Can choose a suggested activity or design own activities
    Uploaded to portfolio when done
    LYRASIS Public Library Symposium
  • 35. December 4, 2009
    Portfolio Development Suggestions
    Communication Competency 6
    Resolve conflict in a positive and productive manner and judge when situations should be referred to a supervisor.
    Suggested Activities
    6.1 Maintain a journal log of conflicts that arise in your work situation during a one-month period including interpersonal conflicts, communication problems, time-management conflicts, etc. Note whether the conflict was resolved by front-line staff or referred to a supervisor, and why. What recommendations would you make for conflict resolution process in your work situation?
    6.2 Interview three supervisors in a library and summarize their views on how to handle conflict in a positive and productive manner. Under what circumstances would they prefer that the problem be referred up the chain of command? How do the methods suggested compare and contrast?
    LYRASIS Public Library Symposium
  • 36. December 4, 2009
    Field Demonstrations – Fall 2009
    Lincoln Trail Libraries System (IL)
    Louisiana State Library
    Texas Library Association
    Highline Community College (WA)
    Association of Library Collections and Technical Services (ALCTS) – ALA Division
    LYRASIS Public Library Symposium
  • 37. December 4, 2009
    Next Steps
    Field test all program aspects
    Recruit participants and course providers
    Develop support for candidates
    Finalize all policies and procedures
    LYRASIS Public Library Symposium
  • 38. December 4, 2009
    WHY LSS Certification?
    National Certification is going to make a bigger difference than many folks realize. This portable standard of excellence will obviously benefit Support Staff. We are valuable assets to well-functioning libraries. This needs to be established beyond regional purviews.
    Linda Pierro, Retired Library Support Staff
    LYRASIS Public Library Symposium
  • 39. December 4, 2009
    LSS – More information?
    Karen Strege
    206 829 8821
    206 407 9756 (cell)
    Nancy Bolt
    303 642 0338
    303 905 9347 (cell)
    Dave Dowell
    805 772 8648
    LYRASIS Public Library Symposium