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Dave Dowell
 

Dave Dowell

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Second presentation from the LYRASIS Public Library Symposium by David Dowell on Certification for Support Staff

Second presentation from the LYRASIS Public Library Symposium by David Dowell on Certification for Support Staff

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    Dave Dowell Dave Dowell Presentation Transcript

    • Library Support Staff Certification (LSSC)
      Sponsored by
      the American Library Association,
      the ALA-Allied Professional Association,
      and the Western Council of State Libraries
      Development Funded by IMLS
    • December 4, 2009
      3
      LSSC – More information?
      Website: http://www.ala-apa.org/lssc
      Karen Strege kstrege@msn.com
      206 829 8821
      206 407 9756 (cell)
      Nancy Bolt nancybolt@earthlink.net
      303 642 0338
      303 905 9347 (cell)
      Dave Dowell dave@ddowell.com
      805 772 8649
      LYRASIS Public Library Symposium
    • December 4, 2009
      4
      LSS Certification
      “I want recognition that my job is important, that my work is valued, that I am valued as a human being. This is more important than money. I want to be trusted that I will do what I’m paid for. I need pride in myself and my job.”
      Suzanne Mahmoodi and Kathleen Weibel, Paraprofessionals: What Are They Doing? What Are the Trends? How Do They Get to A Desired Future; A Report of Focus Groups (unpublished, 1991).
      LYRASIS Public Library Symposium
    • December 4, 2009
      5
      Why is Certification Needed?
      69% of all library staff are library support staff
      In a national survey*
      86% respondents supported national certification
      76% supported national LSS standards
      66% think certification would improve public service
      *Survey conducted by the ALA Library Support Staff Interests Round Table (LSSIRT) in 2004
      LYRASIS Public Library Symposium
    • December 4, 2009
      6
      Benefits of Certification
      Maryland & Minnesota Surveys
      LSS & Managers think library users are better served by staff with certification.
      LSS believe they understand library service better.
      LSS report more confidence serving users.
      Managers report that LSS contribute more to operations & success.
      LYRASIS Public Library Symposium
    • December 4, 2009
      7
      Why LSS Are Interested
      From November 2008 LSS survey:
      Recognition for experience, education, and/or skills.
      Learn new things about the library field.
      Provide better service to library users.
      LYRASIS Public Library Symposium
    • December 4, 2009
      8
      Federal Grant
      After years of discussion . . .
      Awarded IMLS Laura Bush 21st Century Librarian Program Grant
      July 2007 – June 2010
      Dr. Karen Strege and Nancy Bolt project directors
      Managed by ALA-APA
      LYRASIS Public Library Symposium
    • December 4, 2009
      9
      Advisory Committee
      Dorothy Morgan, Anne Marie Kehnast, LSSIRT
      Dave Dowell, ACRL
      Barbara Marson, ALCTS
      Diana Reese, ASCLA
      Robert Daugherty, LLAMA
      Carolyn Anthony, PLA
      Diane Shonrock, Jean Alexander RUSA
      Frank Novak, Peggy Seiden, Committee on Education
      Carol Johnson, Education Expert
      Rand Simmons, Western Council of State Libraries
      LYRASIS Public Library Symposium
    • December 4, 2009
      10
      Grant Schedule
      Finalize competencies: 2007-08
      Assessment program: 2008-09
      Policies and procedures: 2008-09
      Approval: 2009
      Field tests: Fall 2009
      LYRASIS Public Library Symposium
    • December 4, 2009
      11
      Program Approved!
      July 13, 2009 by ALA Executive Board
      Also by:
      Public Library Association
      Assn. of College and Research Libraries
      Assn. of Specialized and Cooperative Library Agencies
      Assn. of Library Collections and Technical Services
      Library Leadership & Management Assn.
      Reference & User Services Assn.
      Library Support Staff Interests Round Table
      LYRASIS Public Library Symposium
    • December 4, 2009
      12
      PROGRAM BEGINS !!
      January 2010
      LYRASIS Public Library Symposium
    • December 4, 2009
      13
      LSSC Features:
      • Affordable
      • Accessible
      • Not a guarantee of raise or promotion
      • A mix of required and elective competencies
      • Establishes national, basic standards of LSS competency
      LYRASIS Public Library Symposium
    • December 4, 2009
      14
      More LSSC Features:
      • Evaluates prior learning and new learning
      • A valid assessment of competencies
      • Self supporting
      • Portable from state to state if approved by state
      LYRASIS Public Library Symposium
    • December 4, 2009
      15
      Eligibility Requirements
      High school education or its equivalent
      One year of library experience, from any type of library
      LYRASIS Public Library Symposium
    • December 4, 2009
      16
      Certification Requirements
      Must complete six competency sets out of 10
      Must complete three required competency sets
      Candidate achieves a competency set by completing an approved course or submitting a portfolio
      Once a set is achieved, candidate need not complete it again
      LYRASIS Public Library Symposium
    • December 4, 2009
      17
      Policies and Procedures
      Candidates have four years to complete assessments
      Fee is $350, $325 for ALA members
      All submissions online
      Certification is for five years
      Renewal will be required but details TBD
      LYRASIS Public Library Symposium
    • December 4, 2009
      18
      Competency Sets
      Required
      Foundations of Library Service
      Communication and Teamwork
      Technology
      Electives(3 chosen)
      Access Services
      Cataloging and Classification
      Collection Management
      Reader’s Advisory Services
      Reference and Information Services
      Supervision and Management
      Youth Services
      LYRASIS Public Library Symposium
    • December 4, 2009
      19
      Example 1:Communication and Teamwork
      Library Support Staff will know:
      Basic concepts of interpersonal relations, customer service and communication.
      The importance of upholding policies and decisions and when to make exceptions.
      Tools for resolving conflict.
      LYRASIS Public Library Symposium
    • December 4, 2009
      20
      Communication (cont’d)
      Library Support Staff will be able to:
      Treat others with respect, fairness and consistency.
      Seek, give, and accept constructive feedback from coworkers, supervisors and users.
      Resolve conflict in a positive and productive manner and judge when situations should be referred to a supervisor.
      Write clearly, logically, and concisely.
      LYRASIS Public Library Symposium
    • December 4, 2009
      21
      Assessment Methodology
      • Recognize prior learning and new learning
      • Two methods:
      • approved courses
      • portfolios
      LYRASIS Public Library Symposium
    • December 4, 2009
      22
      Course Approval Process
      Any course provider can apply
      Application process at www.ala-apa.org/lsscp
      Applications will be reviewed in a timely manner
      Goal to have providers in every competency by January 2010
      Application fee
      $100 for the first two courses
      $50 for each additional course
      LYRASIS Public Library Symposium
    • December 4, 2009
      23
      Portfolio Assessment Method
      All material submitted online
      Subscription to portfolio system with registration
      Portfolio manual and training are being developed
      Training for portfolio evaluators
      LYRASIS Public Library Symposium
    • December 4, 2009
      24
      Portfolio Development Suggestions
      Suggested activities for demonstrating each competency
      Can choose a suggested activity or design own activities
      Uploaded to portfolio when done
      LYRASIS Public Library Symposium
    • December 4, 2009
      25
      Portfolio Development Suggestions
      Communication Competency 6
      Resolve conflict in a positive and productive manner and judge when situations should be referred to a supervisor.
      Suggested Activities
      6.1 Maintain a journal log of conflicts that arise in your work situation during a one-month period including interpersonal conflicts, communication problems, time-management conflicts, etc. Note whether the conflict was resolved by front-line staff or referred to a supervisor, and why. What recommendations would you make for conflict resolution process in your work situation?
      6.2 Interview three supervisors in a library and summarize their views on how to handle conflict in a positive and productive manner. Under what circumstances would they prefer that the problem be referred up the chain of command? How do the methods suggested compare and contrast?
      LYRASIS Public Library Symposium
    • December 4, 2009
      26
      Field Demonstrations – Fall 2009
      Lincoln Trail Libraries System (IL)
      Louisiana State Library
      Texas Library Association
      Highline Community College (WA)
      Association of Library Collections and Technical Services (ALCTS) – ALA Division
      LYRASIS Public Library Symposium
    • December 4, 2009
      27
      Next Steps
      Field test all program aspects
      Recruit participants and course providers
      Develop support for candidates
      Finalize all policies and procedures
      LYRASIS Public Library Symposium
    • December 4, 2009
      28
      WHY LSS Certification?
      National Certification is going to make a bigger difference than many folks realize. This portable standard of excellence will obviously benefit Support Staff. We are valuable assets to well-functioning libraries. This needs to be established beyond regional purviews.
      Linda Pierro, Retired Library Support Staff
      LYRASIS Public Library Symposium
    • December 4, 2009
      29
      LSS – More information?
      Website: http://www.ala-apa.org/lsscp
      Karen Strege kstrege@msn.com
      206 829 8821
      206 407 9756 (cell)
      Nancy Bolt nancybolt@earthlink.net
      303 642 0338
      303 905 9347 (cell)
      Dave Dowell dave@ddowell.com
      805 772 8648
      LYRASIS Public Library Symposium