Redefine Customer Communication
by Connie Bensen on Jul 03, 2009
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This presentation provides a framework for how social media can be adopted in business and the strategies that will help you to effectively connect with your customers in a direct and cost efficient wa...
This presentation provides a framework for how social media can be adopted in business and the strategies that will help you to effectively connect with your customers in a direct and cost efficient way. (It was a half day workshop at Enterprise 2.0).
Are you Ready to Redefine Customer Communication? Customer engagement is being revolutionized by new tools and methodologies in social media. Leading enterprises which embrace the adoption of social media are experiencing profound improvements in how they engage with customers, whether in marketing, product development, sales or customer service. Online consumer conversations offer companies the opportunity to realize increased customer satisfaction & loyalty, shortened sales & product development cycles, expanded markets, competitive insight & more.
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