Trends in Collaboration Technology and Open Source Software 2011-2012


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This report on Open Source Software (OSS) and Collaboration Technology Infrastructure is based on the survey of about 100 participants during the 2ndCollaboration Retreat 2011 for select CXOs and Delegates organized by Mithi in September 2011.

This report captures the opinions of IT decision makers in organizations across industries regarding the feasibility and future of OSS and Collaboration IT Infrastructure.

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Trends in Collaboration Technology and Open Source Software 2011-2012

  1. 1. Trends inCollaboration Technology& Open Source Software,2011-2012
  2. 2. OverviewThis report on Open Source Software (OSS) and Collaboration TechnologyInfrastructure is based on the survey of about 100 participants during the2nd Collaboration Retreat 2011 for select CXOs and Delegates organizedby Mithi in September 2011.The Collaboration Retreat 2011 offered a first-of-its-kind interactiveplatform for sharing CIO and CFO perspectives on CollaborationInfrastructure Strategies. About 20 CXOs and over 80 delegates fromdiverse organisations participated in the conference. The synopsis,photos, videos etc. can be seen on at report captures the opinions of IT decision makers in organizationsacross industries regarding the feasibility and future of OSS andCollaboration IT Infrastructure.
  3. 3. ParticipantsThe participants in this survey were: • CXOs • IT Strategy Consultants • IT Managers • Finance Executives • Solution Partners
  4. 4. Sample Size – Company SizeCompanies of all sizes were covered Large Large (>1501 Employees) 17% Mid Market (501-1500 Employees) Mid Market SME (<500 Employees) SMEs 18% 65%
  5. 5. Sample Size – Industry WiseRespondents belonged to diverse industryverticals viz., BFSI, Manufacturing, IT,Telecom, Healthcare, Government,Education, etc. Healthcare Telecom 4% Government 4% 4% BFSI 38% Education 7% 11% Services 14% 18% Manufacturing IT
  6. 6. Insight #1Cost and Flexibility are the drivingfactors in the choice ofCollaboration Infrastructure.
  7. 7. Insight #1 1.1 Cost and Flexibility often determine the cost of IT Infrastructure Collaboration Infrastructure is a critical component of the IT landscape of an organization and has a wide-ranging impact on business. With growing60% - competition and pressures on margins, it has become increasingly essential for organizations to control costs as far as40% - possible. At the same time, CIOs are looking at20% - bringing in flexibility in the IT infrastructure by introducing open 67% 30% 41% 15% standards based systems into the 0% - Cost Performance Flexibility Choice network which can connect to the other business applications easily while delivering value to the enterprise.Q: What do you feel are the advantages of Open Source Software ?
  8. 8. Insight #11.2 Organizations plan to increase inhouse IT capabilities 48% of the organizations are planning to Grow it increase inhouse IT capabilities. With growing complexity of businesses, IT has Reduce it become one of most critical functions in 30% organisation and they are planning to grow Keep it same in-house IT team for meeting the growing No particular complexities of their respective business 48% preference processes. 19% 4%Q: What are the immediate plans for your in-house IT team?
  9. 9. Insight #11.3 Hosted Application Service, the most preferred form ofoutsourcing 59% prefer Hosted Application Service60% - which refers to internet based applications or applications that resides on server.50% - HAS: Hosted Application Service40% - CFM: Complete Facilities Management RDCM: Remote Data Center Management30% - t RAM: Remote Application Management20% -10% - 59% 22% 15% 22%0% - HAS CFM RDCM RAMQ: What would be your preferred form of outsourcing?
  10. 10. Insight #2Enterprises considerCollaboration applications to beas critical as the traditionalBusiness applications
  11. 11. Insight #22.1 Collaboration applications are equally important astraditional business applications More than 75% of organizations rates More collaboration applications more or equally 8% 13% Important important as other traditional business applications. Increasing diversification in 17% other geographical areas and industries As Important has resulted in increasing demand of collaborative applications. Less Important 63% Not so ImportantQ: How important is collaboration and collaboration technology for your enterprise in comparison toother business applications in your enterprise ?
  12. 12. Insight #22.2 Organizations prefer to outsource collaboration infrastructure 63% of organizations want to outsource Completely collaboration infrastructure completely or 11% substantially or partially. Substantially 11% 37% Partially Not at all 41%Q: Are you planning to outsource your collaboration infrastructure needs?
  13. 13. Insight #3Organizations are looking at acombination of Open Source,Cloud and low cost MobileDevices as a way to increaseavailability and reduce costs fortheir CollaborationInfrastructure.
  14. 14. Insight #3 3.1 Immediate plans to increase Mobile Collaboration applications Priority of organizations in regards of collaboration infrastructure is to expand mobile access. 44% of the organizations50% - have chosen to expand mobile access to the collaborative applications to cover40% - more employees.30% -20% -10% -0% - 30% 30% 44% 15% Expand to Reduce Expand Improve Cover more cost Mobile reliability employees accessQ: What would be your next initiative on collaboration infrastructure ?
  15. 15. Insight #33.2 Android takes over BlackBerry and iPhone on collaborationneeds Majority of organizations prefer Android as a platform for serving bulk mobile60% - collaboration needs. Corporate friendly phone BlackBerry looses the lead for50% - collaboration technology mobile needs and innovative iPhone lags behind with40% - 15% preferring it.30% -20% -10% - 26% 15% 70% 15% Blackberry iPhone Android Others0% -Q: Which platform do you see solving the bulk mobile collaboration needs of your business in the next5 years ?
  16. 16. Insight #33.3 OSS has huge scope going forward Nearly 22% of organizations use OSS 75% Linux- exhaustively for tapping their growing IT 15% 25% Window requirements. It presents a huge 22% 50-50 Mix opportunity as proprietary licensed or patented software can take a back seat 25% Linux- given that OSS assures information 75% Window security. 30% 0% Linux-100% Window 33%Q: What kind of a mix do you have in your IT environment (a mix of Windows, Linux/Unix etc.)?
  17. 17. Insight #33.4 Huge scope for Mobile Collaboration Applications 11% of organizations have more than 7% 4% 25% mobile workforce accessing Very large (>50%) collaboration applications over mobile devices. As organizations are planning Large (<25-50%) to expand mobile access for their next 33% initiative on collaboration infrastructure, Small (<10%-25%) mobile collaboration applications have a huge scope in immediate years. Very Small (<5%) 56%Q: Whats the size of mobile workforce that accesses collaboration applications over a mobile devicein your enterprise (as a percentage of the total number users for the collaboration applications)?
  18. 18. Wrapping Up • With increasing pressure to cut costs, organizations are actively considering Open Source based Collaboration Technologies. • Organizations will give preference to such collaboration technologies that offer great flexibility in dynamically changing environments while bringing down costs at the same time. • Advances in Cloud based Services will see it becoming more preferred outsourcing option across enterprises. • Organizations are looking to expand over-the-air access to the collaboration applications beyond Blackberry and iPhone devices.
  19. 19. AboutMithi Software Technologies Pvt Ltd:Connect Xf - Mithi’s Business Email and Collaboration Server Software isSecure and Highly Adaptable. You can easily manage Email, SharedCalendar, Contacts on Mobiles, Desktop Email Clients and Browsers.The solution requires lower upfront investments, enabling enterprises tocreate a low cost and high performance collaboration infrastructure. Withits near-zero server downtime and a reliable multi-layered security, youcan enjoy uninterrupted collaboration all the time.Over 200 SME and large enterprise customers across 50 cities and 15verticals use Connect Xf Email Server for their email and collaborationneeds, deriving substantial benefits in cost savings and performance.For more information, please visit
  20. 20. AboutValueNotesValueNotes is a leading provider of market intelligence and research, withexpertise across industries. We provide a wide range of bespoke businessresearch, financial research and competitive intelligence about markets,industries and companies. We serve global corporations, consulting firms,research and B2B publishers, PE and VC firms, and money managers.ValueNotes offers customised research and consulting solutions for avariety of business needs: • Competitive intelligence (CI) • Equity research • CI consulting & training • Financial modelling & analysis • India entry strategy • News monitoring • Market segmentation / sizing • Primary research and desk • Opportunity assessment research support • Due diligence/ partner selection • Industry research reports and • Investment appraisal / M&A customised publications intelligenceFor more information, please visit
  21. 21. Contact Us Please visit to know how an Open Source based Email and Collaboration Server Software can benefit your enterprise.
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