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Lifecycle Support Services for high server uptime and lower costs
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Lifecycle Support Services for high server uptime and lower costs

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This presentation will help you understand the various Support Services Mithi to deploy and maintain its Email and Collaboration Server Software at the customer's end. …

This presentation will help you understand the various Support Services Mithi to deploy and maintain its Email and Collaboration Server Software at the customer's end.

The Support Services entail Consultancy and Design Services, Implementation Services, Customer Training Services, Maintenance Services and Renewal Services.

Published in Technology , Business
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  • 1. Support Services
  • 2. Consultancy and Design Implementation Customer Training Maintenance Renewal Mithi’s Consultancy and Design Services in Email Solution Design helps you achieve Higher performance and Lower costs for your enterprise. 1 Choose right Platform 2 Application features 4 Suggestions to reduce Capex 3 Connectivity Planning 5 Planning phased integration 6 Reduce disruptions 8 Load balancing and performance Customer Training 7 Consolidate Email setup
  • 3. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services 1 Helping you choose the right combination of technology and platform for your email network to enhance performance . 4 2 Application features Suggestions to reduce Capex 3 Connectivity Planning 5 Planning phased integration 6 Reduce disruptions 8 Load balancing and performance Customer Training 7 Consolidate Email setup
  • 4. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services Selecting the relevant Application features to greatly enhance efficiency. 1 Choose right Platform 2 4 Suggestions to reduce Capex 3 Connectivity Planning 5 Planning phased integration 6 Reduce disruptions 8 Load balancing and performance Customer Training 7 Consolidate Email setup
  • 5. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services 1 Choose right Platform 2 4 Suggestions to reduce Capex 3 5 Planning phased integration 6 Reduce disruptions 8 Load balancing and performance Customer Training 7 Consolidate Email setup Application features Planning the connectivity for the central and remote sites (if any).
  • 6. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services 1 4 Choose right Platform Providing recommendations regarding capital expenditure to help you build a cost-effective Email network. 2 Application features 3 Connectivity Planning 5 Planning phased integration 6 Reduce disruptions 8 Load balancing and performance Customer Training 7 Consolidate Email setup
  • 7. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services 1 2 Application features 4 5 Choose right Platform Suggestions to reduce Capex 3 Connectivity Planning 6 Reduce disruptions 7 Consolidate Email setup Planning phased integration in the existing setup to achieve seamless migration. 8 Load balancing and performance Customer Training
  • 8. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services 1 Choose right Platform 2 Application features 4 Suggestions to reduce Capex 3 Connectivity Planning 5 Planning phased integration 6 8 Load balancing and performance Customer Training 7 Recommending measures to minimize disruptions in the email network for high reliability. Consolidate Email setup
  • 9. Consultancy and Design Implementation Customer Training Maintenance Renewal Details about Consultancy and Design Services 1 Choose right Platform 2 Application features 4 Suggestions to reduce Capex 3 Connectivity Planning 5 Planning phased integration 6 Reduce disruptions 8 Load balancing and performance Customer Training 7 Studying and suggesting ways to consolidate the Email set-up without disruptions.
  • 10. Consultancy and Design Implementation Training Maintenance Renewal Details about Consultancy and Design Services 1 2 Application features 4 Suggestions to reduce Capex 3 Connectivity Planning 5 8 Choose right Platform Planning phased integration 6 Reduce disruptions 7 Consolidate Email setup Building a High performance setup using load balancing and performance tuning.
  • 11. Consultancy and Design Implementation Training Maintenance Renewal How Mithi will deploy its Email and Collaboration Server Software in your enterprise 1 Fresh deployments of Connect Xf 2 Migrating from third party to Connect Xf 3 Migrating from Connect XD to Xf Consultancy and Design
  • 12. Consultancy and Design Implementation Customer Training Maintenance Renewal 3 types of deployments for Mithi’s Email and Collaboration Server Fresh deployments of Connect Xf 1 Suitable for customers without a legacy Email solution, and are firsttime licensed users of Connect Xf. Scope starts from deployment planning, site readiness to Go Live, Monitoring and Maintenance. 2 Migrating from third party to Connect Xf 3 Migrating from Connect XD to Xf Consultancy and Design
  • 13. Consultancy and Design Implementation Customer Training Maintenance Renewal 3 types of deployments for Mithi’s Email and Collaboration Server 1 Fresh deployments of Connect Xf Migrating from third party to Connect Xf 2 Suitable for customers with an existing legacy Email solution, and are first-time licensed users of Mithi Connect Xf. Scope is discussed and worked out as part of the feasibility study. 3 Migrating from Connect XD to Xf Consultancy and Design
  • 14. Consultancy and Design Implementation Customer Training Maintenance Renewal 3 types of deployments for Mithi’s Email and Collaboration Server 1 Fresh deployments of Connect Xf 2 Migrating from third party to Connect Xf Migrating from Connect XD to Xf Consultancy and Design 3 Suitable for customers already using Connect Server XD platform, and want to migrate to the new platform Mithi Connect Xf. This requires a process of deploying Connect Xf on parallel hardware, translating the data from Connect XD to Xf formats and taking it live
  • 15. Consultancy and Design Implementation Customer Training Maintenance Renewal Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf. 1 3-Day Training 2 Training Benefits 3 How to Register
  • 16. Consultancy and Design Implementation Customer Training Maintenance Renewal Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf. 3-Day Training The first two days are basic training for customers and channel partners. 1 The third day is advanced training mostly for partners, but the customers too can choose to participate 2 Training Benefits 3 How to Register
  • 17. Consultancy and Design Implementation Customer Training Maintenance Renewal Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf. 1 Training Benefits 3-Day Training Get practical knowhow on how to install, configure, maintain, troubleshoot and upgrade Mithi Connect Xf. 2 Interact with senior members of the Engg and Support team for queries. Beneficial for System Administrators, Deployment and FM Partners. 3 How to Register
  • 18. Consultancy and Design Implementation Customer Training Maintenance Renewal Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf. 1 3-Day Training 2 Training Benefits How to Register 3 Visit www.mithi.com/ supporttraining.html to find suitable dates for training, and fill up a brief form to register. We just need the names and contact numbers of people attending.
  • 19. Consultancy and Design Customer Training Implementation Maintenance Renewal Support options applicable to licensed users of Connect Server. Support Options 1 Assurance Support 2 Privilege Support 3 Priority Support
  • 20. Consultancy and Design Customer Training Implementation Maintenance Renewal Choice of Support options Support Options Choose from 3 support options: Assurance, Privilege and Priority. Though the support available for all is same, the response time, communication methods and maximum number of incidents for each type is different. 1 Assurance Support 2 Privilege Support 3 Priority Support
  • 21. Consultancy and Design Customer Training Implementation Maintenance Renewal Choice of Support options Assurance Support Support Options 1 Suitable for installations of Mithi Connect Server as a emailgateway which receives mail from an ISP server and for purely hosted environments 2 Privilege Support 3 Priority Support
  • 22. Consultancy and Design Customer Training Implementation Maintenance Renewal Choice of Support options Support Options 1 Assurance Support Privilege Support 2 Suitable for enterprises with their own in-house Internet mail server. 3 Priority Support
  • 23. Consultancy and Design Customer Training Implementation Maintenance Renewal Choice of Support options Support Options 1 Assurance Support 2 Privilege Support Priority Support 3 Suitable for enterprises with their own in-house Internet mail server and for whom Email is mission critical.
  • 24. Consultancy and Design Implementation Customer Training Maintenance Renewal During the subscription period, customers are provided regular updates / upgrades to keep the software up to date. 1 Quarterly Schedule 2 Monthly Schedule 3 On Demand Updates
  • 25. Consultancy and Design Implementation Customer Training Maintenance Renewal Regular updates/ upgrades available in quarterly, monthly and on-demand updates. Quarterly Schedule 1 New versions or major upgrades, which may include all or some of new features, architectural improvements, new/ upgraded components, support for new platforms, etc. The upgrade process may be involved and may need extensive planning and execution. 2 Monthly Schedule 3 On Demand Updates
  • 26. Consultancy and Design Implementation Customer Training Maintenance Renewal Regular updates/ upgrades available in quarterly, monthly and on-demand updates. 1 Quarterly Schedule Monthly Schedule 2 Maintenance releases, available as upgrades and service packs, typically containing defect fixes, and enhancements to the features. Applying these upgrades is an automated process, involving service restarts or maybe a reboot depending on the impact. 3 On Demand Updates
  • 27. Consultancy and Design Implementation Customer Training Maintenance Renewal Regular updates/ upgrades available in quarterly, monthly and on-demand updates. 1 Quarterly Schedule 2 Monthly Schedule On Demand Updates 3 On Demand Updates Hot fixes and service packs to fix blocker defects and high impact security vulnerabilities. In most situations, these are available as small updates which can be applied with only service restarts.
  • 28. The High Performance Email & Collaboration Server Other presentations on Slide share Collaboration Applications and Other Features Administrative Features  Email  Admin Console  Contacts  Class of Service  Calendar  Mail Policies  Chat  Access Control  Spam Management  Mail Archival  Email to SMS  Password Policy  Provisioning
  • 29. About Mithi Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers. Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance. Visit www.mithi.com to know how we can benefit your enterprise. Send email at websales@mithi.com
  • 30. Join Us! Join our social network to stay connected and updated www.slideshare.net/connect2mithi www.youtube.com/user/connectxf www.youtube.com/user/connect2mithi www.mithi.com/blog www.linkedin.com/company /mithisoftware-technologies-pvt.-ltd. www.facebook.com/connect2mithi www.twitter.com/connect2mithi