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Collaboration Solutions for Every Enterprise

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Collaboration Solutions for Every Enterprise

Collaboration Solutions for Every Enterprise

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  • 1. Building a Collaboration Infrastructure
  • 2. Building a Collaboration Infrastructure - Table Of Contents Solutions In premise Endeavor Enterprise Mission Critical Hosted Startup Endurance Cruise Hybrid Xf + Exchange Xf + Lotus Notes Xf + Google Mail Support Subscription Policy Lifecycle Support Customers Case Studies SBI Life Taurus Aegon Ref Customer Motif ABG Deployments Integration Security Appliances Directory Servers Business Applications Servers and Storage Clients Backup Solutions Migration From Exchange From Lotus Consolidation From Open Source From Hosted Solutions Attachment Vault
  • 3. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Advantages of open standards The extreme flexibility provided by a system built on Open Standards makes it: • Easy to address the segmented and differentiated needs across the enterprise • Easy to make a more productive use of your IT Budget • Easy to choose and deploy the different layers of hardware and software involved in creation of this infrastructure • Easy to interface with other parts of the IT infrastructure • Easy to manage across the life cycle of Creation-Maintenance-Renewal Connect Xf offers a Lego like architecture built around open standards that can be used to put together various different combinations of applications and devices to meet the specific needs of an enterprise Corporate BPO Finance Government Healthcare Logistics Education IT Manufacturing Energy & Power More…More…
  • 4. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Enterprise When to select In Premise Email? • Best suited for medium to large enterprises • Suitable when the aim is to integrate Email with other systems • Suitable when data security is a concern • Suitable for companies who already have a dedicated IT team Inhouse • Suitable to interface with other parts of the IT infrastructure • Suitable to manage the life cycle of Creation-Maintenance- Renewal • In Premise Email solution comprises of mail servers deployed in your own corporate data center – where all your mail boxes are hosted • You have full control of the data, privacy and security of your email infrastructure including mail servers, gateways, security setup, mailbox storage, archiving and routing servers • You need a dedicated team to manage the email system, spread across Head Office and remote/ branch offices What is In Premise Email? Endeavor Mission Critical
  • 5. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Endeavor Highlights • In Premise Mail Server at a Single Site • As low as Rs. 595 per user per year • Best suited for upto 5000 users • Uptime upto 99.5% Key Benefits • Complete control over the setup • Privacy of the data and servers • Additional flexibility to add storage, archival at local site Enterprise Mission Critical
  • 6. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Highlights • In Premise Mail Server at multiple sites • As low as Rs. 795 per user per year • Best suited for upto 7500 users • Uptime upto 99.5% Key Benefits • Complete control over the setup • Privacy of the data and servers • Optimized local mail flow to reduce bandwidth consumption for local mail • Higher performance for remote users due to local server presence • Additional flexibility to add storage, archival at local site Endeavor Enterprise Mission Critical
  • 7. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridHostedIn Premise Highlights • In Premise Highly available setup • As low as Rs. 795 per user per year • Best suited for upto 50,000 users • Uptime upto 99.9% Key Benefits • Highly available setup with redundancy at all levels including site DR for a very high level redundancy. • Complete control over the setup • Mail server at local data center to optimize on local mail flow and reduce bandwidth consumption for local mail • Additional flexibility to add storage, archival at local site • Can deploy distributed site servers Administrator Console Mobile Access Browser Access Desktop Access Mission CriticalEndeavor Enterprise
  • 8. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise EnduranceCruiseStart up When to select Cloud Email? • Best suited for startups and small to mid-size businesses • Suitable when the aim is to get started quickly, gain flexibility and save cost - in terms of licensing, hardware, resources, storage, etc • Suitable for companies who do not have/ want an In-house team to manage IT Infrastructure • Pay per use • Cloud Email solution comprises of a Mail Service Provider who hosts your mails in a commercial Data Center, and users can access this over the Internet • The Mail Service Provider completely manages it – so you neither need to setup Email Infrastructure in your premises nor need an IT team to maintain it • Cloud Email is offered in a Software As A Service (SaaS) model – which is scalable and has flexible subscription options What is Cloud Email? Hosted
  • 9. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise Cruise Hosted Highlights • Reliable Hosted email setup • As low as Rs. 495 per user per year • Best suited for upto 2500 users • Uptime upto 99.3% Key Benefits • No infrastructure investments except for good Internet connections • No Maintenance staff required • Quick and easy setup (less than 48 hours) Start up Endurance
  • 10. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise Hosted Highlights • Highly Available Hosted email setup + In premise server setup • As low as Rs. 895 per user per year • Best suited for upto 5000 users • Uptime upto 99.7% Key Benefits • Reliability of cloud infrastructure with flexibility of an in premise gateway server • Local Mail gateway to optimize on local mail flow and reduce bandwidth consumption • Additional flexibility to add storage, archival, integration with external directories and co-existence with external email solutions at local site • Minimal maintenance for the gateway server Start up Cruise Endurance
  • 11. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS HybridIn Premise Hosted Highlights • Highly Available Hosted email setup • As low as Rs.1995 per user per year • Best suited for upto 25000 users • Uptime upto 99.9% Key Benefits • Highly available, reliable on cloud setup with multi level redundancies to increase uptime • DR site to provide business continuity • On cloud Archival Start up Cruise Endurance
  • 12. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted To resolve these choices, CIOs are increasingly turning to Hybrid Solutions that allow them to strike a balance between cost, sophistication, and performance CIO’s Solution of choice 1 Sophistication of Proprietary Software Solutions Higher cost of licensing, higher renewal cost due to lock-in, higher migration cost due to proprietary data formats and higher cost for support services, all leading to a drain on the IT budget V/S Lower Cost of OSS Solution Poorly designed solutions based on open source software (OSS) put a greater demand on the IT team for management and maintenance of the system, which could otherwise be involved with more strategic projects for building business competitiveness 2 Flexibility of in-house deployments In-house deployments involve purchase, deployment, maintenance and management of enterprise software which can be a very involved and complex task V/S Convenience of hosted solutions Hosted solutions have limitations in terms of integration with other enterprise software to enable creation of unique services and solutions, data security, higher bandwidth cost, productivity loss due to slowness of response etc. Rapid changes in technology landscape with newer and more options available everyday, make the job of a CIO harder. The choice of technologies in building the collaboration infrastructure is fraught with risk and cost implication. 3 Hybrid Google MailLotusExchange
  • 13. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted Hybrid Highlights • Share SMTP address space across Connect Xf and Exchange • Seamless mail routing between the two systems • Complete address book visible to users of both systems Key Benefits • Save upto 80% on Exchange and Office licensing: Divide users amongst both systems based on their usage requirements • Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf • Gain from an Open Platform: Choose from a wide variety of open and free clients and tools Exchange Lotus Google Mail
  • 14. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted Hybrid Highlights • Share SMTP address space across Connect Xf and Lotus Notes • Seamless mail routing between the two systems • Complete address book visible to users of both systems Key Benefits • Save upto 80% on Lotus Client & Server licensing: Divide users amongst both systems based on their usage requirements • Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf • Gain from an Open Platform: Choose from a wide variety of open and free clients and tools Exchange Lotus Google Mail
  • 15. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS In Premise Hosted Hybrid Google Mail Highlights • Share SMTP address space across Connect Xf and Gmail • Seamless mail routing between the two systems Key Benefits • Save upto 80% on Gmail licensing: Divide users amongst both systems based on their usage requirements • Flexibility to co-exist with in premise Connect Xf or Mithi's hosted email service • Gain from an Open Platform: Choose from a wide variety of open and free clients and tools Exchange Lotus
  • 16. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigrationIntegration DEPLOYMENTS • Online Training Training • Co-existence setup plan • Integration Plan • Project Plan Deployment Plan • Servers • Network • Operating System • Storage Site Readiness • Installation & configuration job cards • Operations guide Installation • Migration plan • Migration of mail storeMigration • Audit • Review • Test UAT • Switch • MonitorGo Live • Handover • Daily monitoring Maintenance Support
  • 17. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
  • 18. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity Appliances Servers & StorageBusiness ApplicationsDirectory Servers • Direct authentication with external directory to maintain a single password • Sync user and contact properties from external directory to Connect Xf directory • Password policies of External Directory applicable to all users • Support LDAP based directories like MSADS, Lotus Notes, RHDS, FDS, OpenLDAP etc.
  • 19. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsDirectory Servers Servers & StorageBusiness ApplicationsSecurity Appliances • Security Appliances can connect to Directory of Connect Xf for validation of sender/recipient ids • Connect Xf can route outgoing mail via multiple security gateways in a load balanced fashion
  • 20. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications • Helpdesk systems like OTRS can connect over open protocols like IMAP/POP to map an email id • Business applications like HRMS/CRM/ERP can use the SMTP services of Connect Xf as a secure channel for communication/alerts • Business applications HRMS/Intranet Portals/etc can integrate with Connect Xf directory over LDAP for authentication • Portals can use the web service API of Connect Xf to access data and services
  • 21. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Business Applications Servers & Storage • Support for in server storage, NAS, SAN, DAS • Bare Metal and Virtualized environments • Customized tunings and configurations to optimize performance depending on platform
  • 22. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultBackup SolutionsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Clients • Cross platform browser access to the collaboration application • Support for a wide variety of open desktop clients like Thunderbird, Pidgin, Neos • Support for full sync with mobile devices based on Android, iOS, Blackberry etc
  • 23. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Attachment VaultClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Backup Solutions • Inbuilt backup solution for small mailbox sizes • Simple file and folder data storage formats - Easy integration with any External Backup solution
  • 24. SOLUTIONS CUSTOMERSSUPPORT ConsolidationMigration DEPLOYMENTS Integration Backup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Attachment Vault The capability allows you to capture all inbound and outbound attachments into a central secure reliable storage (accessible via FTP) as an Asset repository. This frees up the user to freely create and exchange the documents, without worrying about securing them someplace.
  • 25. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration LotusExchange Hosted SolutionsOpen Source Migration Migration Mail store Distribution List Users & Properties Mail Policies Passwords Calendar Data Address Book
  • 26. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration LotusExchange Hosted SolutionsOpen Source • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mail store server to server via IMAP, needs passwords of accounts - Don't do and allow users to download mail to the client. - PST to Open format tools are available for TB • Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Exchange Mail store (IMAP) Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords Calendar Data (iCal) Address Book (LDAP)
  • 27. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration Hosted SolutionsOpen SourceExchange Lotus • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mail store server to server - Using a third party NSF file convertor - Don't do and allow users to download mail to the client. - PST to Open format tools are available for TB • Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Lotus Mail store (NSF) Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords Calendar Data (iCal) Address Book (LDAP)
  • 28. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration LotusExchange Hosted SolutionsOpen Source • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mail store server to server - Possible if mail store is in mbox or maildir format - Don't do and allow users to download mail to the client. - PST to Open format tools are available for TB • Passwords - If clear text passwords can be retrieved or encryption format supported (do a test before confirming) - Set fresh passwords and enforce users to change it on first time login • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Open Source Mail store (mbox/ maildir) Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords (LDAP) Calendar Data (iCal) Address Book (LDAP)
  • 29. SOLUTIONS CUSTOMERSSUPPORT Consolidation DEPLOYMENTS Integration Migration LotusExchange Open Source Hosted Solutions • Provide a list of Users and their properties • Provide a list of Distribution lists and their properties • Mailstore server to server generally not possible since we wont have access to server backend • PST to Openformat tools are available for TB • Passwords Set fresh passwords and enforce users to change it on first time login (NP) • Calendar data - Only via individual user export files in ical format • Address books synced via LDAP • Provide a list of mail policies and access control policies in an document format Migration From Hosted Solution Mail store Distribution List Users & Properties (LDAP) Mail Policies (Manual) Passwords Calendar Data (iCal) Address Book (LDAP)
  • 30. SOLUTIONS CUSTOMERSSUPPORTDEPLOYMENTS Integration Migration Consolidation
  • 31. CUSTOMERSDEPLOYMENTSSOLUTIONS Lifecycle SupportSubscription SUPPORT Specifications Enlists technical details of various features of Connect Xf Email Server and Baya Webmail client Quick Start Basic deployment guide to Connect Xf Email Server Admin Guide Guide to Administration install, configure, troubleshoot and manage End user Guide Learn to configure Baya Webmail Client, Desktop Email Client, Desktop Chat Client and Mobile Email Client Customer Advisory Get up to date information on new product releases and support alerts Self Help Tools Getting Effective Support Guidelines to use Customer Support Tools, opening a ticket, ticket flow, etc. Download Center Download full pack and service pack of Connect Xf Email Server. Customer Training Enlists the Training Agenda, covered topics during training, tutorial, etc. Paid Support
  • 32. DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT Lifecycle SupportSubscription Policy A Time Bound contract between Mithi and Customer to receive complete Lifecycle support for the setup during the contract period for the specified number of mailboxes.
  • 33. DEPLOYMENTSSOLUTIONS CUSTOMERS Lifecycle Support SUPPORT Subscription Express AMC Subscription Subscription type Connect Xf Express - Startup/ Cruise/ Endurance/ Endeavor/ Enterprise/ Mission Critical Support type Open Forums (Free) or Priority Support (Paid) Assurance/ Privilege/ Priority Assurance/ Privilege/ Priority Updates (Hot fixes) On release of OSS edition   Upgrades (Service packs) On release of OSS edition   Next Generation Software On release of OSS edition At additional charge  Knowledge base (Wiki)    Administrator training at Mithi Pune At additional charge At additional charge  Solution Upgrade On release of OSS edition Additional charge for remote and onsite support Additional charge for remote and onsite support Quarterly audit of the setup Available if paid support Not available  Policy
  • 34. DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT Subscription Lifecycle Support Self Help • Installation Guide • Online Administration Guide • Online end user Guide • Customer Advisory Consulting • Collaboration infrastructure setup design consulting by expert and experienced team • Creation of a detailed technical proposal with sizing requirements, etc Implementation • Detailed planning for the site readiness • Automated installation and upgrade framework to reduce deployment time • Efficient migration tools to reduce migration time • Partners available for On site presence if required Training • Online training material available for administrators • Free training to Customers on Product and related systems Maintenance • L1 support • L2 escalation team for deeper troubleshooting • L3 escalation team for product fixes • 24/7 phone support for Priority customers • Tie ups with partners for on site facilities management • Periodic server audits to monitor security and performance Renewal • Research and development of new releases incorporating updated/new open source software and application enhancements • Upgrades/Updates available during subscription period Helpdesk • Ticketing system to ensure tracking, and follow-up • Simple system to create tickets by sending an email • Console to generate reports on all tickets open, on hold and closed
  • 35. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies
  • 36. DEPLOYMENTSSOLUTIONS SUPPORT Ref CustomersCase Studies ABGMotifSBI LifeTaurus CUSTOMERS Aegon
  • 37. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies Aegon Taurus Mutual Fund Industry- Finance “We were looking for an Email Solution, which is robust, easy to administer, low on cost and which uses Open Source technology. We also saw that Connect XF has an Easy to use Interface wherein my IT Team can easily maintain & configure various controls.“ - Chaitanya Kaikini ( IT Manager at TMF) REQUIREMENT • Collaboration solution hosted in- premise with a mail cleaning, store and forward parking service at a carrier grade MSP setup on the cloud • The application should be Easy to manage, Secure and based on the Open source platform • Extremely fast email delivery speeds are critical to the business • The solution should support chat to reduce noise and cost of communication • Compliance archival mandatory BENEFITS • Robust and Easy to maintain setup requiring minimal intervention from the IT team • Major cost savings comes from using the shared Cloud setup, which reduces the need for deep investments in infrastructure and maintenance • Rich end user features and support for access devices offer a no- compromise experience to the users ABGAegon MotifSBI LifeTaurus
  • 38. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref Customers “The combination of Mithi's proven expertise on email and collaboration technologies and Trimax's capabilities with running scalable data center services, have helped us create a scalable and highly available collaboration platform on the public cloud.” - J.B. Bhaskar (CIO & Executive Member) REQUIREMENT • Provide a reliable, high performance email system with rich web, desktop and mobile client access for their branch users. • The email system is to be secure, highly available, externally hosted, fully managed and integrated with the in-house HO email system. BENEFITS A low cost – no compromise solution with 99.9% uptime, high scalability, rich mobile device access, 24/7 support, and easily extendible functionality SBI Life Insurance Industry- Insurance ABGAegon MotifTaurus Case Studies SBI Life
  • 39. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies “We wanted to have an effective e-mail solution that could bring down the cost of email per employee,“ -Srinivasan Iyengar, the Director IT Operations REQUIREMENT Drive down the cost of providing email infrastructure to a rapidly growing workforce, without compromise on performance BENEFITS Faster & Higher ROI is an automatic result of lower TCO and no compromise Aegon Religare Life Insurance Company Industry- Insurance ABGMotifSBI LifeTaurus Aegon
  • 40. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies “Email communication is key for our business. We use email for client communications and also for sending internal updates and reports to our employees. Being able to secure this channel of communication, maintain vertical boundaries in the email flow to different clients, and maintain high visibility into the flow of information were the key requirements for any solution we deployed.” - Utpal Thaker, IT Manager REQUIREMENT • Provide a low cost, reliable and secure email system to the staff and agents, with 24 X 7 support • The system should be easily customizable and kept up to date with regular updates and upgrades to mitigate security vulnerabilities BENEFITS • 1/6 the cost of top proprietary email solutions • More than double the performance and half the resource utilization comparable solutions • 99.99% uptime • Mail delivery in seconds • Full control over mail traffic • Hybrid setup : Best of both worlds Motif, Inc. Intelligent Outsourcing California, USA. Headquarters in US Industry- BPO and KPO ABGAegonSBI LifeTaurus Motif
  • 41. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Ref CustomersCase Studies Taurus SBI Life Aegon Motif ABG “What distinguishes Mithi clearly from other open source based solution providers is its clear vision, product oriented approach and relentless drive to leverage the open source platform to reduce the TCO for the customers.” - Mr. Prasad Badiwale – VP, IT REQUIREMENT Consolidation of multiple email system into a uniform system to achieve greater manageability and lower cost TCO BENEFITS Faster & Higher ROI is an automatic result of lower TCO and no compromise Country/Region- India Industry- Manufacturing
  • 42. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS Case Studies Ref Customers Corporate More… BPO More… Finance More…More… Government More… Healthcare More… Logistics
  • 43. Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers. Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance. Visit www.mithi.com to know how we can benefit your enterprise. Send email at presales@mithi.com About Mithi
  • 44. Join Us! Join our social network to stay connected and updated www.slideshare.net/connect2mithi www.youtube.com/user/connectxf www.youtube.com/user/connect2mithi www.mithi.com/blog www.linkedin.com/company /mithi- software-technologies-pvt.-ltd. www.facebook.com/connect2mithi www.twitter.com/connect2mithi