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Publishing web content tailored to audiences / Liberando contenido a la medida de las audiencias

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How the National Library Congress is delivering content to differents audiences. Presentarion for IFLA 2011 in San Juan de Puerto Rico. Biblioteca del Congreso Nacional de Chile. National Library …

How the National Library Congress is delivering content to differents audiences. Presentarion for IFLA 2011 in San Juan de Puerto Rico. Biblioteca del Congreso Nacional de Chile. National Library Congress.

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  • 1. Publishing web content tailored to audiences / Liberando contenido a la medida de las audiencias Soledad Ferreiro Chilean Library of Congress August 2011
  • 2. Our challenge
    • Our mission states that the Library must provide and anticipate services for both Member´s and citizens.
    • Different audiences have different information concerns that the Library has to meet.
    • Our aim is to transform the Library in a space for interaction between audiences that encourages accountability through information.
  • 3. Our audiences Society Ordinary Citizens Young People Senior Citizens Legal Practioners Historians Political Parties Parliament Members Committees Civil Servants Member´s staff
  • 4. How we Work 2 Dept: Servicios Digitales (ICT) y Arquitectura de Información (IA), 27 professionals In-house developments: e.g News Portal, MP Portal, Legislative History Portal Out-Sourcing of large projects: Legal Database, CRM, History of the Law & Parliamentary Work Buying-in of expert know-how for special projects: e.g Parliamentary biographies in MediaWiki & Wikisource Pilot project strategy
  • 5.
    • A Library portal “in transition”
    • Includes
    • The Parliamentary news of the week
    • Current legislative affairs
    • Citizen´s questions answered by MPs
    • Law made easy sections (Podcasts &
    • Legal Guides)
    • Gateway to all library sites including
    • Online Library Catalogue
    • FOI Portal
    • Access to E-government services
    Our services for citizens - Answering citizens´ queries
  • 6.
    • National Legal Database:
    • Full text access to all national legislation
    • Browsing option among current and historic versions
    Our services for citizens
  • 7. Our services for citizens
    • Political Legislative
    • History Portal
    • A site that rescues and records the country´s political history with citizen collaboration and includes:
    • Member´s biographies
    • Video interviews of former Members (You Tube & Vimeo)
    • Historical information on key legislative and political events
    • Access to images and historic documents
  • 8.
    • Asia Pacific Portal
    • Current news on social, economic, political and cultural affairs regarding the Asia Pacific and its privileged relation with Chile's commercial future
    Our services for citizens
  • 9. Our services for citizens – Young People
    • Delibera Tournament
    • A platform for the regional and national competition between schools that aims to promote civic education and the role of Parliament among young people through role playing.
  • 10. Our services for citizens – Senior Citizens
    • “ Major Leagues” blog and site
    • A digital space for and by senior citizens has resulted in a thriving community.
  • 11.
    • The Legal Blog as a meeting space for the legal community promoting discussion and the exchange of information on legislative affairs.
    Our services for citizens – Legal Practitioners
  • 12. An MP's Portal: Exclusive services for MP's
    • Creates a portal that has personalized news services for MP's
    • Delivers updated information on the legislative process
    • Makes documents requested to the Parliamentary Advisory Service available to all Members
    • Integrates the different services for Members in one space
    • Represents an indispensable tool for the Members` multiple roles using Mashups
    • Becomes a strategy to increase the visibility of Library generated content and services
  • 13. Our Portal
  • 14. Portal Parlamentario Repositories + Legal Database + News + Biographies
  • 15. Our portals – the value
    • Citizens
    • Keep citizens updated with legislative issues and processes
    • Draw attention to relevant issues for the country: e.g. Science & Technology, Food & Health, commercial partners, historical perspective of Congress
    • Create excitement among young people for the political process
    • The portal as a public good
    • Members
    • Access to personalized content
    • Equality of access for everybody
    • Providing information for every step of the legislative process
    • Supporting the work of constituencies through remote access
  • 16. Publishing web content tailored to audiences / Liberando contenido a la medida de las audiencias Soledad Ferreiro - sferreiro@bcn.cl Chilean Library of Congress August 2011