User Helpdesk

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User Helpdesk

  1. 1. CET Designer Help Desk <ul><li>Helpdesk </li></ul><ul><li>Webinars & Videos </li></ul><ul><li>Training </li></ul><ul><li>Help Us, Help You! </li></ul><ul><li>CET Designer Messages </li></ul>
  2. 2. Helpdesk: Who we are Amy Edington Tracy Prevost Patrik Rask Anna Anderson Justin Hammond Jason Ciluffo Alexandra Tseffos
  3. 3. Helpdesk Tickets 500 – 600 tickets per month <ul><li>40% Online chats </li></ul><ul><li>40% Support e-mail </li></ul><ul><li>(includes questions, feature requests and issues) </li></ul><ul><li>20% Phone calls </li></ul>
  4. 4. Helpdesk
  5. 5. Webinars <ul><li>Coming Soon: </li></ul><ul><li>Revit Link </li></ul><ul><li>Fly Thru </li></ul><ul><li>Custom Webinars </li></ul>
  6. 6. Video Tutorials <ul><li>Coming Soon: </li></ul><ul><li>Revit Link </li></ul><ul><li>Fly Thru </li></ul><ul><li>CET Designer Releases </li></ul>
  7. 7. Training <ul><li>Video Tutorials </li></ul><ul><li>Webinars </li></ul><ul><li>On site Training </li></ul><ul><li>GR Training </li></ul>
  8. 8. Help Us, Help You! <ul><li>Report Issues </li></ul><ul><li>Feature Requests </li></ul>
  9. 9. CET Designer Messages
  10. 10. CET Designer Help Desk Comments? Suggestions? Questions?

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