Complete Profile of work done from 1994 onwards to 2006.


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Complete Profile of work done from 1994 onwards to 2006.

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Complete Profile of work done from 1994 onwards to 2006.

  1. 1. Contents - Text <ul><li>Software cycle Project Management </li></ul><ul><li>Banking </li></ul><ul><li>Logistics – Supply Chain Management </li></ul><ul><li>Retail Systems & Implementation </li></ul><ul><li>Traditional / Online/Mail Order </li></ul><ul><li>Bond Store - In-Flight Sales - In-Flight Cash Flow </li></ul>Pictures Pictures Pictures Pictures Pictures Swadhar Group About Connie D’souza Contents - Design
  2. 2. Home Retailing 1. Merchandising 2. Vendor Development 3. Logistics Finance Business Analysis Projects Marketing Expansion Plans Contact Contents The presentation gives an insight of nature of work & various services to be provided in various industry of Retailing, Banking, Finance, Export-Import Trading and explores the activity of business process for the traditional & technology industry.
  3. 3. <ul><li>Business Analysis: </li></ul><ul><li>It goes without saying that for a good business, a good structured analysis is required to follow the business process in accordance with the business plan and its MIS reporting system for smooth back end functions and inter departmental requirement of the business done in terms of revenues made from business. To provide such service with emphasis on understanding the clients core business, and providing such feasibility study and analysis to be applied for its potential growth and internal application environment. </li></ul><ul><li>To provides well documented analysis of System Requirement Plan for implementation of the process of the application or to develop a software product, which becomes the document to control the project and its proceedings as to the milestones for delivery of the project as planned and fixed for handover. </li></ul>Home
  4. 4. <ul><li>To provide analysis for projects in terms of milestones and delivery schedule and follows the same in phased manner. To provide service in phased forms of modules in the system requirements and design customers needed system to control delays in handover and methods to reduce and recover from delays caused. </li></ul><ul><li>Works in precision with clients and according to their requirement draws out plans for such contingency which could occur in a phased manner, of which a brief is given below: </li></ul><ul><li>Planning of risk management. </li></ul><ul><li>Analysis to me made on terms of: </li></ul><ul><li>a. Technology break down e. Project cost </li></ul><ul><li>b. Project staff turnover. f. Project (vendor) procurement. </li></ul><ul><li>c. Project schedule g. Project integration </li></ul><ul><li>d. Project quality </li></ul><ul><li>h. Accessing any other issues which could effect the working of the project at all levels of the </li></ul><ul><li>organization and devising plans to recover at the earliest </li></ul>Home Project Management:
  5. 5. <ul><li>To develop and be prepared to face eventualities coming about any given </li></ul><ul><li>issues, which could be detrimental to the objective of the organizations mission </li></ul><ul><li>& set targets. </li></ul><ul><li>a. Recovery intervention </li></ul><ul><li>b. Recovery assessment </li></ul><ul><li>c. Recovery recommendation </li></ul><ul><li>e. Recovery planning </li></ul><ul><li>f. Recovery execution </li></ul><ul><li>g. Recovery closure. </li></ul><ul><li>System Testing & Quality Control: </li></ul><ul><li>To provide complete follows up for client and draw exhaustive and comprehensive testing plan to test the working of </li></ul><ul><li>the integrated application/software product to adhere to the requirement of the clients needs as drawn up in the </li></ul><ul><li>System requirement plan to complete the delivery and handover, a smooth process with close co-ordination and </li></ul><ul><li>interaction with the application service providers and make the product a bug free application for end users which is </li></ul><ul><li>an important factor in a web-centric business. </li></ul>Home Project recovery:
  6. 6. <ul><li>To work in finding out the right solutions & providing research for expanding business of clients on current business and to diversify and venture into business for the growth of the organization. </li></ul><ul><li>To provide advise and solutions with the available tools of clients to study the best needed business models to suit the current operations and build on a business plan with clients, with all aspects of finance, backend functions such as logistics, supply chain, distribution, funding etc well structured and analyzed for management's to make a smooth decision of transition in its new expansion plans . </li></ul>Home Expansion Plans: Marketing Advertising & Marketing: To advise and formulate realistic and actual plan of marketing its client product with a thorough SWOT analysis , to enable the marketing & sales team to formulate a strong plan for potential clients and database of the same to target such potential customers. To work on creating database of potential customers to make sales a much easier and faster process in closing deals. Working on comparative prices in the market and advise on hiking the same or lowering to have a competitive edge in the market .
  7. 7. <ul><li>To work on PR to create awareness in the market of the clients core business and objectives there of for </li></ul><ul><li>generating business and a strong brand standing in the market of its business areas and products and </li></ul><ul><li>services. </li></ul><ul><li>To work on advertising and promoting the services and products of the client through various tools of </li></ul><ul><li>media & the internet. </li></ul>Home Strategic Alliances: To work on strategic alliances with existing businesses and get into alliances on revenue sharing or out sourcing of functions to work on the core competencies of the clients business. Organizations are moving to out source a whole lot of services to concentrate on it existing business model, and hence outsourcing to towards service related industries .
  8. 8. <ul><li>Merchandising: </li></ul><ul><li>Merchandising being a very vast area of resourcing products and services at a given price and expectable to </li></ul><ul><li>customers and markets at large. With lots of efforts towards devising strategies on presentation, promotion, </li></ul><ul><li>marketing etc being a major part of the exercise. </li></ul><ul><li>To provide merchandising techniques for building of new products, getting manufacturers and vendor </li></ul><ul><li>development as per needs with quality suppliers and providing logistics & supply chain for distributing and </li></ul><ul><li>marketing of the same, for retail organizations and consumer product industry. </li></ul><ul><li>For ecommerce organizations to support in finding vendors of quality products and services for clients </li></ul><ul><li>organization and tying up them, with required backend services taken care by many a vendors making the web </li></ul><ul><li>enterprise one with zero stocking, unlike its traditional counterpart . </li></ul>Home
  9. 9. <ul><li>Vendor Development: </li></ul><ul><li>The important aspect in traditional retailing, mail order concept, tele-shopping retailing or e-commerce retailing </li></ul><ul><li>has been vendor development and sourcing the right mix of products to populate the store as per the consumers </li></ul><ul><li>likeness and dislikes. </li></ul><ul><li>Manufacturers: </li></ul><ul><li>Sourcing of merchandise from manufacturers plays an important role in having better margins and quality of </li></ul><ul><li>products as per requirement of the organization. Where in the organizations requirement in terms of quality, </li></ul><ul><li>pricing, packaging and methods of procurement can be achieved to desirable levels of mutual consent for benefits </li></ul><ul><li>of both the trading partners. </li></ul><ul><li>Achievement of terms of credit, agreements for non-breach of business requirement such as copy righted </li></ul><ul><li>products, services etc. brands displays and infringements of flow of information to and fro from the vendor and </li></ul><ul><li>the buying organization becoming smooth. </li></ul>Home
  10. 10. <ul><li>Retail Stores/Departmental Stores/Whole sellers: </li></ul><ul><li>Getting in alliances with big/medium departmental/retail stores selling different types of merchandise under one </li></ul><ul><li>roof and having a stocking infrastructure in place. Having a margin on the MRP’s on the wares sold by such </li></ul><ul><li>stores is the common way by which most of the ecommerce sites work for B2C business. </li></ul><ul><li>Major impact is felt on the cost incurred on the payment gateway for acquiring funds through credit cards per </li></ul><ul><li>transaction and cost of fulfillment through courier mode or any other method selected for dispatch, thereby </li></ul><ul><li>making a dent in the margins available and the profits at large. </li></ul><ul><li>Logistics - Distribution - Supply Chain Management: </li></ul><ul><li>For fulfillment of any given service and better co-coordinating of business and fulfillment is very important to </li></ul><ul><li>have a smooth flow of products from the supplier to the customer. Especially for perishable products where in the </li></ul><ul><li>shelf life of a given product can be merely a few hours. Some companies could end up having a dissatisfied </li></ul><ul><li>customer affecting the customer and organization relationship. </li></ul><ul><li>For any retail organization as much for consumer products & other major industries, logistics and distribution </li></ul><ul><li>becomes an integral part of the business process between the vendor, customer and the organization itself. </li></ul><ul><li>Warehousing: </li></ul><ul><li>Infrastructure costs in warehousing, storage on display, and constant monitoring of inventory either with the </li></ul><ul><li>organizations own warehouse, or outsourced warehousing becomes crucial. Inventory management & stores </li></ul><ul><li>functions. </li></ul>Home
  11. 11. <ul><li>Some major players in the logistics solutions: </li></ul><ul><li>Airlines & Sea Liners: </li></ul><ul><li>International trading for major industries for bulk heavily depends on major airlines and sea liners for cost </li></ul><ul><li>effective freight and speed in delivery of various products. </li></ul><ul><li>To understand the needs of various countries rules and regulations on: </li></ul><ul><li>Customs Tariff structure of various countries. </li></ul><ul><li>Laws regarding imports & exports of various countries & documentation related requirements </li></ul><ul><li>Supply chain for multi port delivery to final destination </li></ul><ul><li>Usages of forwarding agents, transportation via land, air and sea as per requirement to have cost effectiveness in </li></ul><ul><li>freight involved. </li></ul><ul><li>Courier companies: </li></ul><ul><li>Major players in the courier industry,Fed Ex, TNT, DHL, UPS etc provide total solutions for warehousing and </li></ul><ul><li>distributing with their own fleet for servicing customers. </li></ul><ul><li>Provide solutions for ecommerce companies supported with web technology for online tracking on the </li></ul><ul><li>movement of goods dispatched through them. </li></ul><ul><li>Tie up and alliances with such major players with good technology know-how and enhanced services provided </li></ul><ul><li>comes to major use for retailing and ecommerce industry for movement of goods and services in the era of fast </li></ul><ul><li>mode communication and fulfillment. </li></ul>Home
  12. 12. <ul><li>India Postal Department (For India): </li></ul><ul><li>Many rules and regulations of the Revenues Act of the Department of telecommunication and posts as to </li></ul><ul><li>movements of goods like silver, gold, diamond, watches with batteries and semi-precious products etc. creates </li></ul><ul><li>a hurdle for many companies to have goods to dispatch through the courier modes. </li></ul><ul><li>Though courier companies have made a successful mark in reaching major towns and cities of India, many </li></ul><ul><li>areas for distribution of goods are not covered by the courier companies thereby making process of completing </li></ul><ul><li>orders for such areas difficult. </li></ul><ul><li>The wide terrestrial region of India covered by the Indian Postal Department becomes a major source for </li></ul><ul><li>products to be dispatched and thereby completing a successful transaction. </li></ul><ul><li>Modes such as Registered Insured Parcel Post, Speed Post have successfully used by ecommerce companies </li></ul><ul><li>and many other retail organizations for fulfillment of orders and successful transactions. </li></ul><ul><li>Customer Service: </li></ul><ul><li>Plays a critical and a mediator role between the customer and the process of logistics in terms of many queries, </li></ul><ul><li>doubts of the customer, information flow on the movement of the goods and services. Complaints on the </li></ul><ul><li>services in terms of delivery, prices of the products, quality of the products or just ordinary queries to satisfy </li></ul><ul><li>the doubts on the business process of the company for customers to do business with the organization. </li></ul>Home
  13. 13. <ul><li>Populating the mall: </li></ul><ul><li>Selecting different types/categories of merchandise for the mall requires a good study of what is doing well in </li></ul><ul><li>the field of retailing. Shoppers normally prefer buying products which are reasonably priced, and a wholesome </li></ul><ul><li>shopping experience providing under one roof. </li></ul><ul><li>Online shopping security and fulfillment being a major concern and doubts of the customer. </li></ul><ul><li>Selection of well known branded and luxury products to build sales and gain trust for long run becomes a key to </li></ul><ul><li>the process. </li></ul><ul><li>Pricing Strategy: </li></ul><ul><li>To properly price a product at its perceived value or value that matches the MRP in the market along with the </li></ul><ul><li>services packaged with it in concept retailing in a right mix plays a winning role in having customers come back </li></ul><ul><li>for more. </li></ul><ul><li>To have profits with huge infrastructure needs good volumes of sale and. Satisfied customers to come back for </li></ul><ul><li>more repeats. </li></ul><ul><li>Customers are good bargainers of products and hence should be respected for the same. </li></ul><ul><li>A mid point of what the customer considers a high price to pay and a low price to pay for a given products is the </li></ul><ul><li>price which normally becomes the norm in such highly competitive market of retailing, with other shopping </li></ul><ul><li>facilities given in. </li></ul>Home
  14. 14. <ul><li>Methods of pricing: </li></ul><ul><li>1.Below market/perceived value </li></ul><ul><li>2.Pricing at a cut even price (for promotions & marketing purposes) </li></ul><ul><li>3.Higher value pricing or MRP pricing prevailing in the market </li></ul><ul><li>4.Branding and pricing </li></ul><ul><li>Web Site - Ecommerce: </li></ul><ul><li>Presentation: </li></ul><ul><li>Presentation and design of the site and easy navigation for browsers should be taken care of as what is seen on </li></ul><ul><li>screen is taken by users as the efforts by the organization to make use of the site easy in look and feel and easy </li></ul><ul><li>navigation. </li></ul><ul><li>Information: </li></ul><ul><li>Content related issues should be clear and very visible in its readability, presentation and navigation.Shopping </li></ul><ul><li>information of any given should be very clear and elaborate as the concept of shopping on the net is perceived </li></ul><ul><li>with selling photographs and words and the rest on the trust of the company to deliver what it says it will deliver </li></ul><ul><li>on the site. </li></ul><ul><li>Correct information on deliveries, payment methods, inquiries, information of company, its terms and conditions, </li></ul><ul><li>site map etc should be clearly made and declared upfront for the customers to get a know how on immediate </li></ul><ul><li>logging on, to do away with any doubts as to the credibility of the site and the organization . </li></ul>Home
  15. 15. <ul><li>Operations </li></ul><ul><li>Software </li></ul><ul><li>Software application with static structured HTML pages etc or software on database structure of oracle, SQL </li></ul><ul><li>Server, DB2 etc enabling user friendly navigation and operating of pages and contents on regular basis through </li></ul><ul><li>data base facilitating the smooth operational functioning on handling contents and databases. </li></ul><ul><li>On-line transactions </li></ul><ul><li>Correct handling of transactions through credit cards, security being a major concern of on line customers. </li></ul><ul><li>Importance and stress to have good on line software platforms providing security layers through strong encrypted </li></ul><ul><li>software products available in the software market. </li></ul><ul><li>Order Management & Dispatch Structure </li></ul><ul><li>Timely responses for orders placed and prompt replies on status and updating status of such orders is very </li></ul><ul><li>important in gaining customer trust and repeat orders through valuable service and other value added services like </li></ul><ul><li>refunds buy back facility etc. </li></ul><ul><li>On-line tracking </li></ul><ul><li>Having API integration with leading logistics providers like FedEx, DHL, TNT, ,Bluedart give on line </li></ul><ul><li>tracking for users to update information on real time basis </li></ul>Home
  16. 16. <ul><li>. </li></ul><ul><li>Supply chain management for vendor development </li></ul><ul><li>Having in place vendor supply chain in place through major cities across the cities to have impeachable services </li></ul><ul><li>to be provided without delays in real time through Internet savvy vendors. </li></ul><ul><li>Projections of Sales and setting targets: </li></ul><ul><li>Order management and its structured analysis for best selling products and services gives retailing organizations </li></ul><ul><li>an edge, to keep adequate ratio of best selling items as per market trends and customers purchases through </li></ul><ul><li>designed tools to avoid non-performing stock or products to be removed or replaced with better quality products </li></ul><ul><li>or better priced products. </li></ul>Home
  17. 17. About Connie D’souza Is currently working with a leading international company Tourvest Duty-Free Inflight Sales (Tourvest Holdings), South Africa in the duty free retailing business & tourism industry, and heading the Kuwait Operations of in-flight sales services for Kuwait Airways Corporation. Has in past worked in India with export companies namely Fonsark Exports Pvt.Ltd ., trading and manufacturing of FMCG products. Home His stint at Otto Burlington's Mail Order Pvt. Ltd . gives him an in-depth exposure of concept retailing of mail order and traditional retailing in terms of business development, merchandising & logistics. Homeindia Online Services Pvt. Ltd . & Eindia Inc. where Connie worked as Merchandising Manager handling merchandising and logistics for e-commerce in the new IT economy has brought him come a full cycle in offering the above presentation of his career profile.
  18. 18. <ul><li>Connie D’souza has been a promoter and a full time director of a co-operative banking organization Swadhar Credit </li></ul><ul><li>Society Limited , founded in August 1998 on a social service level for offering banking services to middle class and </li></ul><ul><li>labour class people who find banking services difficult to access. </li></ul><ul><li>Apart from being a full time director he worked for 4 years on part time basis handling system development and </li></ul><ul><li>operational functions of loan sanctions, recovery & fund management. Has successfully implemented migration of </li></ul><ul><li>data from manual to software application in FoxPro developed by The Soft Solutions Pvt. Ltd the service provider. </li></ul><ul><li>His working relation with Swadhar, continued further, & was instrumental in launching the idea of chain of C-store </li></ul><ul><li>known as Swadhar Home Shopping thereby expanding the venture from finance to retailing. </li></ul><ul><li>The wide range of experience and exposure in business, Banking, financial & retailing industry covers a wide range </li></ul><ul><li>of cross functional expertise in the above detailed presentation of Connie's Profile. </li></ul>Home Connie D’souza P.O. Box 21930, Safat 13080, Kuwait. Tel Mobile: 00965-936 1088 Email: Connie D'souza
  19. 19. Schematic flow of project of an ecommerce organization: Application CLIENT 1. Setting Milestones/Deadlines 2.Planing of risk management 3.Risk/Project recovery 4.QC & Handover Project Control Integration of modules & Handover Home Project Management: Business analysis Coding Implementing Milestones to be followed Unit Testing System Test Debugging Application service provider H/W Procurement System requirement Database Design Database Platform Complete QC for hand over
  20. 20. BANKING SYSTEM <ul><li>All employees </li></ul><ul><li>New employees </li></ul><ul><li>Changed employees </li></ul><ul><li>Detailed Reports </li></ul><ul><li>Brief Summary reports </li></ul><ul><li>Accounts </li></ul><ul><li>Savings </li></ul><ul><li>Loans </li></ul><ul><li>Deposits </li></ul>Accounts/Deposits: Savings, Daily Deposit, Fixed Deposits (Short Term, Long Term, Double Deposit), Loans: Short Term, Personal Loans, Business Loans, Vehicle Loans etc. Transactions: Vouchers, Payments, Receipts, Contra, JV etc. Loans: Various reports with amount due, int. due, penalty due, total sum, with various ref of period of months, reference wise, pin code wise, case wise, date to date wise, premature closure of loans, IRR calculations, monthly inflow on collections EMI wise, daily payment of loans through daily collections etc. Daily Collections Reports: Agent wise, party wise, pre-closure, int. calculation, etc. Provides all the requirement in terms of notices to be sent, dividend cal, transfer of dividend to savings a/c etc. <ul><li>Finalization </li></ul><ul><li>Trial Balance (Month wise/Annual) </li></ul><ul><li>P/L a/c (Month wise/Annual) </li></ul><ul><li>Balance Sheet (Month wise, </li></ul><ul><li>detailed, summary) </li></ul>Home <ul><li>Cash/Bank Bk. Detailed/Summary with balances </li></ul><ul><li>Ledger Display, Party wise, Vertical format </li></ul><ul><li>GL party wise, date wise, summary with balances </li></ul><ul><li>Cash/Bank Book </li></ul><ul><li>Ledgers </li></ul><ul><li>General Ledgers </li></ul>Salaries <ul><li>Reports : </li></ul><ul><li>Loan Due </li></ul><ul><li>Interest Calculation </li></ul><ul><li>Int. calculation on all Deposits </li></ul><ul><li>Daily collections reports </li></ul><ul><li>Transfers/Closures: </li></ul><ul><li>Transfer of daily collection at end of month </li></ul><ul><li>Transfer from saving to loans a/c’s </li></ul><ul><li>Transfer from deposits (RD/DD/FD) to loans </li></ul><ul><li>Accounts. </li></ul><ul><li>Closure of all accounts on maturity/pre-maturity </li></ul><ul><li>Full and final closure with surrender of shares </li></ul><ul><li>Banking: </li></ul><ul><li>Bank Reconciliation Report </li></ul><ul><li>Bank Book. Checque bounced details. </li></ul><ul><li>Bank investments , Bank Charges . </li></ul><ul><li>Cheques issued details on expenses, loans etc. </li></ul><ul><li>MIS Reports: </li></ul><ul><li>Guarantors detail report, Defaulters Report </li></ul><ul><li>Individual Party Details related to </li></ul><ul><li>Savings, Shares Held, Deposits, Loans taken etc. </li></ul><ul><li>Out flow and inflow of funds for payments and receipts. </li></ul><ul><li>Risk factors in terms of loans & advances </li></ul><ul><li>given with reference to deposits, loans o/s </li></ul><ul><li>guarantors deposits etc. </li></ul><ul><li>Legal Requirement: </li></ul><ul><li>Dividend calculation </li></ul><ul><li>Share certificate & FDR printing </li></ul><ul><li>Notices for defaulters of loans </li></ul><ul><li>Label printing </li></ul><ul><li>Other's </li></ul>
  21. 21. Logistics – Supply Chain WAREHOUSE RECEIVER CUSTOMER The order information as entered by the customer would be transmitted to clients pre designated vendors. The vendors would process the order and keep the packages ready for dispatch. <ul><li>All logistics activities could be carried out like </li></ul><ul><li>Storing </li></ul><ul><li>Order Processing </li></ul><ul><li>Packaging </li></ul><ul><li>Waybill Printing </li></ul><ul><li>Invoicing </li></ul><ul><li>Billing </li></ul><ul><li>etc </li></ul>The value of the consignment could be paid by… DD Cheque Cash A customer logs on to the internet The customer logs on to the clients website. Makes a purchase In case the customer uses his credit card for payment. clientwould get the card details authorized from a bank / payment gateway. Once the card details are authorized, clientwould be sending an ORDER NUMBER back to the customer by email, confirming his order. At this stage itself, along with the order details, clientcould send a hyperlink to courier website where the customer can track the status of his package using the SAME ORDER NUMBER as provided by client. Information flow of: .Consignor Name .Consignee Name .Address, Landmark, Telephone, email .Order Number .Goods/Items to be shipped .How many pieces – Vendor-wise. In case of warehouses the the courier will make pick ups from this centralized location The order information passed on to the vendor would also simultaneously be passed across to courier co-ordinator, who would be based in the same location as the clients. - The branches nearest to the vendors premises, would ensure that the packages are picked up - Pick ups could be either at the vendors instructions or at regular daily times, depending on the volumes from each vendor to be dispatched. <ul><li>The packages would be picked up from the vendors premises / warehouse and taken to the pick up branch. </li></ul><ul><li>All the necessary paperwork (invoice, packing list, etc) would also be picked up along with the packages. </li></ul>Each individual package would then flow to the delivery branch, i.e. the branch nearest to the receiver. At the delivery branch, all the packages would be consolidated, and sent out for delivery together. <ul><li>The package would be delivered to the receiver. </li></ul><ul><li>If the value of the consignment is be be collected from the receiver, the package would be delivered to the receiver only against receipt of the same. </li></ul><ul><li>The Returnables (value of the consignments) would be returned back to client, via courier co-ordinator. </li></ul><ul><li>In case of cheques / drafts, the returnable could also be directly remitted back to client, in case of cash a consolidated DD would be made in clients favor and remitted back to client. </li></ul>Online Tracking (Pickup info, Delivery info, exceptions) Home PICK UP BRANCH PICK UP BRANCH PICK UP BRANCH BANK CLIENT (client) VENDOR VENDOR - All vendors to be provided with courier airway bills - Waybill & Invoice Printing activities carried out could be carried from the warehouse courier CO-ORDINATOR Flow of data / information Return Flow of data / information Physical movement of consignments Physical movement of returnables DELIVERY BRANCH In the entire process, the client, the customer, the vendors and the receiver can all track the movement of the goods on the internet for status information
  22. 22. Sales order mgt a critical component of revenues and customer feed back. Turnover of sale during seasons, peak, low peak seasons etc. <ul><li>Catalogue/Department Mgt </li></ul><ul><li>Categorization of products, depts. </li></ul><ul><li>Visual merchandising. </li></ul><ul><li>Placement of products </li></ul><ul><li>Smooth coordination with stores . </li></ul>Retailing Systems: Traditional/Online/Concept Shoppers database, registered, new ones, payment mechanisms preferred, mailing systems for events, Invoicing Addition, Modification, Pricing, Categorization, etc. MIS. Etc. A CRITICAL area dept effecting all others in coordination with all concerned depts. of Sales, distribution, vendor etc Vendors suppliers, for procurement from manufacturer's, traders, of different merchandise like apparels, branded products, white goods, etc. Control of outgoings of merchandise, timely deliveries, tracking of deliveries etc. Effective planning required for, development of business and revenue generation, positioning of the organization as per the vision n mission desired Home <ul><li>Shopper Management </li></ul><ul><li>Type of shoppers </li></ul><ul><li>Promotions with exiting shoppers </li></ul><ul><li>and conversion of new shoppers etc </li></ul><ul><li>Facilities for shoppers, credits for regular </li></ul><ul><li>cash payment benefits etc </li></ul><ul><li>Sales/Order Mgt : </li></ul><ul><li>Searchable Database </li></ul><ul><li>Customers credit periods </li></ul><ul><li>Profitability vis a vis </li></ul><ul><li>procurement </li></ul><ul><li>Invoicing/Taxation etc </li></ul><ul><li>Substitute vendors </li></ul><ul><li>Stores Mgt: </li></ul><ul><li>Vendor product relation </li></ul><ul><li>Product SKU’s, Inventory T/O etc </li></ul><ul><li>Pricing (Bar coding etc) </li></ul><ul><li>Packing & Branding </li></ul><ul><li>Sales promotions & Schemes </li></ul><ul><li>Taxation </li></ul><ul><li>Shipping & Delivery </li></ul><ul><li>Purchases (PO) etc </li></ul><ul><li>Payments etc </li></ul><ul><li>Vendor Mgt.: </li></ul><ul><li>Alliances with vendors, </li></ul><ul><li>suppliers, manufacturers </li></ul><ul><li>Marketing alliance activities </li></ul><ul><li>with well known brands </li></ul><ul><li>Agreements, contracts, pricing, </li></ul><ul><li>negotiation, Payment terms & </li></ul><ul><li>conditions etc, lead time deliverables </li></ul><ul><li>Distribution/Supply </li></ul><ul><li>Chain: </li></ul><ul><li>Warehousing, order deliveries </li></ul><ul><li>Methods of deliveries, etc </li></ul><ul><li>Tracking of deliveries </li></ul><ul><li>Customer service & support etc </li></ul><ul><li>Marketing: </li></ul><ul><li>Promotions/Events </li></ul><ul><li>Advertising, Public Relations </li></ul><ul><li>Customer Service </li></ul><ul><li>Franchisee Development </li></ul><ul><li>Expanding retail chain etc </li></ul><ul><li>MIS CONTROL: </li></ul><ul><li>.Business volume report </li></ul><ul><li>Procurement Vs Sales price </li></ul><ul><li>Consolidated order reports </li></ul><ul><li>Top selling products </li></ul><ul><li>Rupee volumes (Days/Mths etc) </li></ul><ul><li>Customers buying pattern </li></ul><ul><li>Marketing costs vis a vis schemes </li></ul><ul><li>discounts, referrals etc </li></ul><ul><li>Vendor details reports </li></ul><ul><li>Payment schedules receipts/payments </li></ul><ul><li>Stock reports, inventory turnover etc </li></ul><ul><li>stock report slow moving n fast moving etc </li></ul><ul><li>Alliances reports etc </li></ul><ul><li>And many other reports which goes a long </li></ul><ul><li>Way in handling business, operations and revenues </li></ul>
  23. 23. 1.Trolleys returned from flight sealed by crew. 2.Trolley seals to be opened for in scan in presence of cabin crew from Briefing Center. 3.Missing items in in scan should be reported & acknowledged on the PRO by the crew. 4. Check sales effected by cabin crew. Bond Store Tourvest In-Flight Sales Trolley Movements In Scan Check Sales & stock discrepancies Uplifts Replenishments for sales & discrepancies Out Scan Confirm final load of replenishments & check in scan discrepancies Dispatch Final stock sheet to be printed out for ttrolley dispatch to KASCO/KAC Flights Scan Errors: 1.Items not scanned 2.Same item scanned more than actual physical stock. Scan Errors: 1.Items not scanned. 2.item scanned more than actual physical stock. Physical Stock Check 1.Trolleys to be manually checked by KAC crew, acknowledged by KAC security before sending to the flights. 2.Stickers/Labels/Security seals with flight dts. Route etc to be put on trolleys. 1.Sold products to be replenished from Pick Face 2.Items uplifted to be put in trolleys immediately in concerned drawers, by checking the drawers from FRS system. 3. New PRO (Stock Sheet) Generated KAC KASCO Scan Errors Captured: 1.Scan errors rectified through override control sheet by supervisor. 2.Scan Edits done to rectify scan errors for les/cash capture .All items uplifted at Pick Face along with returned from flight during In scan to be scanned o load the trolley. Home
  24. 24. Home 18 M Server DC Super Pick Face Uplifts Fence Printer In Scan Out Scan 5.8 M 8.2 M 20 M 2 M 4 M 4.5 M 2.5 M 2 M 10 M 4 M 6 M 8 M 2 M 5 M 6.2 M 6.8 M EPOS In Scan Uplifts Out Scan/Dispatch Bond Store – Lay Out
  25. 25. Cash Foreign Currency / Credit Cards Cash / Credit cards Handover at Flight Services Center. Bond Store Collects Cash the second day. Al-Mulla collection Agency KASCO KAC Inflight Bond Store Tourvest Crew Sales Customer NBK Bank Sales on Board Flow of Goods through Trolleys Cash movements flow from inflight sales till handover to flight services Cash mmovement from Flight Services to NBK Bond Store Tourvest Inflight Sales/Cash Process Flow Home
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  31. 31. 2002–To Date Tourvest Duty Free Inflight Sales Kuwait Operations Manager Implemented the startup of the Duty Free Bonded warehouse project. Warehouse management. Brought down stock losses. Two retail store management. (KAC HQ & KASCO) Increased flight sales, through stock allocations, and implementing sales promotions & marketing plans. Human Resource management & supervision & training of staff. Cash management & reconciliation, and auditing for annual finalizations. Played an instrumental role to bring profit to the company form losses of first year of operations. Suggested system changes & implemented the same for smooth flow of operations. Successfully delisted and launched two new catalogues for the summer and winter schedules meeting the targets set. Implemented on board sales systems successfully on the flights. IT systems and server administration of systems of the warehouse & POS systems of shops. Fulfilled targets in achieving the turnover of the company given below: 2002-03 USD 2.30 million 2003-04 USD 2.63 million 2004-05 (to date) USD 2.58 million 1998–2002 Swadhar Group – Swadhar Credit Society Pvt. Ltd & Swadhar Home Shopping Bombay, India. Consultant – Promoter – Honorary Director Promoted the both the startup organizations quasi banking & retailing setups Implemented IT systems, funds mobilizations and marketing for both. Implemented training for staff — speeding profitability. Funds mobilization through shareholders via different products of Fixed Deposits/Daily Saving schemes for small business/Recurring Deposits for consumers. Supervision and management of collections of loans and advances forwarded through retail products for consumers. Managing cash flow for repayments and receivables. Banking and investment activities. Investments in government securities and fund flow management. Provided leadership for merchandising, marketing, purchasing activities of the retail division. Booking keeping, finalization of accounts and registering the same with governmental authorities for both divisions. Turnover of the organization reached INR 5 million in forth year of operation Work Experience Resume – Connie D’souza Contact: 00965-9361088 [email_address] P.O. Box 21930 Safat, 13080, Kuwait
  32. 32. 2000–2001 Zspin Interactive (India) Pvt. Ltd. Bombay, India Sr. Merchandising Manager Web design for web shopping. Business analysis, systems design for online shopping. Strategic alliances with leading brands like Gili, VIP Bags, Flora 2000, Surat Diamonds etc. Set up logistics solution with leading providers Elbee, Blue Dart. Develop systems, design for site for shopping, business analysis for logistics operations, supply chain and merchandising for on line shopping. 1999–2000 Homeindia Online Services Pvt. Ltd. Bombay, India Merchandising Manager To lead the e-commerce & logistics department independently. Overall sourcing of various merchandise from perishables & white goods. Successfully done vendor development in Bombay and other state of India.. Developed system design for customization of ecommerce suit from IBM, Net Commerce. Supervised, trained, back office , Logistics, customer service, order processing for orders placed online. Increased on line sales by 50% through online promotions, alliances and marketing. Implemented reverse gifting catalogue from India to US 1995–1999 Otto Burlington’s Mail Order Pvt. Ltd. Bombay, India Buyer Heading the buying, purchase & logistics department of Bombay zonal office, with HQ and central warehouse in Delhi. Introduced best selling items for season catalogues in hard goods, gifts, home category, garments, and more than 50 suppliers and more than 150 products from Bombay. Streamlined other logistics requirement of timely dispatch through transport rather than couriers, factory level inspection for quality control, mail order fragile packing, timely dispatches etc. Implementation of timely MIS system to effect smooth coordination with the HO, warehouse, buying department, accounts payables, customer returns, customer service etc. 1994–1995 Fonsark Exports Pvt. Ltd. Bombay, India Executive Manager Supervise and implement of pre & post production, from procurement of raw material till finished products and export to Switzerland. Samples and created designs of promotional and gift items selected by buyers and successfully marketed by directors of the company based in Switzerland. Supervise printing and quality control of all manufactured products. All export & import documentation work till final dispatch and realization of funds. Supervision of 25 skilled and unskilled, payroll and other legal labor issues.
  33. 33. 1988–1991 Bombay University Bombay, India Bachelor of Commerce, Financial accounting and Economics Well versed in computer applications of windows office mainly: Excel, Word, PowerPoint Presentation, Outlook Express, Internet,Windows Server 2000 LAN networking. System and business analysis for systems development. Nationality: Indian Date of Birth: 20 th February 1969 Martial Status: Married Computers, Photography, Video Shootings, Social work, Writing, Reading and Music Homeindia Online Services Pvt. Ltd. (As Merchandising Manager) Project Net.Commerce Customization to suit on-line retailing catalogue for gifting for Swadhar Group (As Promoter-Honorary Director-Consultant) Swadhar Credit Society Ltd. – Finance Division (Quasi Banking/Finance organization) (As Promoter, Committee Member and freelance consultant)   Swadhar Home Shopping – Retail Division   Tourvest Duty Free Inflight Sales (As Operations Manager) za Implemented the startup of the Duty Free Bonded warehouse project, from non bonded warehouse to bonded duty free store in General Customs Warehouse, Kuwait Intl’ Airport Projects Education Personal Interests