Comverse ONE BSS


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With enhanced 3G and 4G and other network technologies enabling advanced and converged services with expanded connectivity coverage, communication service providers (CSPs) eye new growth opportunities in mobile data, cloud computing, machine-to-machine communications (M2M) and more. Read More about billing and active customer management.

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Comverse ONE BSS

  1. 1. Staying Competitive in the Connected World Smart Monetization and a Consistent Customer Experience in a Connected World With enhanced 3G and 4G and other network technologies enabling advanced and converged services with expanded connectivity coverage, communication service providers (CSPs) eye new growth opportunities in mobile data, cloud computing, machine-to-machine communications (M2M) and more. To stay competitive in today’s connected real- time world, CSPs must deliver an exceptional customer experience, provide individualized service through any touchpoint, offer innovative pricing and promotions across converged services, and compete with Over-the-Top (OTT) players. Greater revenues and profits must be achieved through better network management as CSPs increasingly struggle to manage and monetize the explosion of data traffic. As all of this must be achieved in the most efficient manner possible, it has become clear that outmoded siloed ecosystems have become a barrier. They impede business and marketing agility and consistent customer management. They lack the essential link to policy required to deliver better network management that puts customer experience at the center.
  2. 2. Business support systems (BSS) must ensure fast delivery of any service over any network – including the cloud – and must support any type of payment, any type of device, and any delivery channel. A Single System – Removing Complexity The Comverse ONE® Billing and Active Customer Management solution is the only single-system converged BSS unifying critical business functions– from Policy(management & enforcement) to telco-specific CRM, to charging and billing. Accelerating time to revenue, it enhances business agility and increases efficiency by removing complexity. Its integral product catalog is central to creation and rapid roll-out of unique services, bundled offers and their underlyingpolicies.Its open architecture allows the solution to be deployed in a variety of ways to meet individual business needs – including the ability to add real-time to traditional postpaid environments. Any deployment mode can be evolved efficiently over time to leverage your investment into the future. Communicating in many ways using multiple devices and services, today’s customers have complex demands relating to their accounts. The telco-specific Active Customer Management CRM capabilities of Comverse ONE enable CSPs to manage customers consistently in a real-time interactive manner across any touchpoint (Web, call center, device, IVR). With the complete real-time view of customer information and activity, combined with the campaign management and promotion capabilities of the system, CSPs can leverage personalized real-time marketing to drive ARPU and service uptake. CSPs can extend real-time account information to customers via Comverse ONE’s easy-to-use and comprehensive self-service to improve customer satisfaction, while reducing operating costs. The Vantage Point of a 360-Degree Customer View The 360-degree customer view enables more personalized service and promotions, taking into account the specific services each customer uses. Seamless support for hybrid accounts lets customers enjoy family plans,multiple identities (e.g.enterprise and personal) and transfer of balances betweenservicesand/orplanmembers. For traditional postpaid environments that do not include real-time capabilities, Comverse ONE can provide real-time or near-real-time rating for up-to-the- minute account and balance information – a proven customer pleaser. Greater Success through Agility Being first to market with an innovative service offering is a huge competitive advantage. Empowering the Customer Experience
  3. 3. New revenue growth strategies such as Machine-to-Machine (M2M), cloud computing and data-centric business models are growing in importance as the global market becomes increasingly linked through IP-based networks that provide near-seamless connectivity. Each new business model raises unique network management and monetization challenges. In addition to carrier-grade scalability to handle large volumes,ComverseONEaddresses the monetization and customer- management needs of these new models by supporting a variety of billable units, transaction aggregation, bulk operations for multiple devices, flexible bundling and the like. This ensures that connectivity is managed effectively, for example supporting priority based on class of account, SLAs and QoS commitments — essential factors to consider with cloud computing and M2M models in particular. Whether entering new domains, creating new services or multi-play bundles, launching promotions or offering hybrid prepaid/postpaid plans, Comverse ONE gives maximum flexibility without system constraints, maximizing opportunities for revenue and growth. One Product – Multiple Solutions BSS Fortified with Policy Management and Enforcement Comverse ONE’s policy management and policy enforcement allow CSPs to manage all policy and charging dimensions holistically and seamlessly. Blending real-time customer information with network knowledge to drive customer-centric policies and smart monetization, Comverse ONE enables the rapid creation of segmented/advanced data plans, shared enterprise and family wallets, and multi-device data plans – all essential in today’s connected world. Maximizing Business Growth and Profitability Comverse ONE Converged Billing & Active Customer Management If your market demands a bold transformation, choose the full solution. Comverse ONE allows you to transition both your prepaid and postpaid services to a single deployment. You will enjoy increased efficiency from the outset, and be able to offer your customers the advantages of hybrid accounts. Comverse ONE Postpaid Billing & Active Customer Management Optimized for multi-play markets, this module supports postpaid needs by delivering flexible, proven and powerful customer care, ordering, billing and revenue generation applications. This system includes relationship development and care, service order management (from acquisition through provisioning), and pricing, charging, payments and invoice handling —giving you the tools to manage every aspect of the customer lifecycle. Comverse ONE Real-Time Billing This deployment mode provides comprehensive prepaid functionality, including real-time authorization, rating and charging; management of multiple balances and accumulators; support for a la carte offers; anytime/ anywhere electronic recharging; and mobile payments — a powerful and flexible marketing tool to compete and gain market share based on real- time account information. Comverse ONE Online &Converged Charging This solution addresses the need for more real- time information on postpaid subscriber activity, benefiting the CSP (e.g. real-time credit control) and subscriber (e.g. account control). This deployment mode delivers bill shock prevention, a current view of subscriber consumption and data plans, and connects directly with Comverse Kenan deployments and other billing systems. Each CSP will evolve to new business models in their own way. Accordingly, Comverse ONE lets CSPs deploy only those modules they need today, seamlessly adding functionality over time to meet phased business transformations and changing business needs. Modules include:
  4. 4. Comverse ONE’s innovative architecture eliminates redundant systems while providing automation and the data consistency that is the foundation for a consistent customer experience. Highlights of this unique architecture include: One Data Model: Removes complexity by unifying CRM, ordering, rating, policy, billing and customer care applications, eliminating integration points, speeding time to revenue and lowering cost. TMF Frameworx certified. One Product Catalog: Maintains all offers and services in one central repository, streamlining product lifecycle management, especially the creation of new service bundles and promotions. One Convergent Platform: Supports any combination of services – including cloud-based or machine- to-machine, content, network and payment type, lowering operational costs and improving the customer experience One Open Architecture: Unified APIs to facilitate integration with third party applications or existing infrastructure Comverse solutions generate revenues, strengthen customer loyalty and improve operational efficiency for over 450 CSPs in more than 125 countries. Comverse BSS solutions are market-proven around the world to deliver results. We have reduced time to market by 90% for one tier-1 operator, helped a mobile provider grow to over 100M subscribers, and delivered ROI of over 70% to our customers. The Comverse ONE solution leverages Comverse’s unique network and IT expertise to allow CSPs to take full advantage of new revenue opportunities. Product-based solutions ensure predictability and lowerTotal Cost of Ownership (TCO). Unlike creating a solution from the ground up, or from a collection of applications and middleware, Comverse offers product-based solutions – backed by TMF Business Process Framework (eTOM) certified processes – that enhance predictability with respect to implementation timeframes and costs. Proven Deployment Methodology and Experience Carriers all over the world have reaped the benefits of Comverse’s proven deployment methodology. Our deep expertise in both IT implementations and network complexities maximize project speed and success. especially when migrating customers from legacy systems. Comverse – ONE Sure Way to Achieve Success The Power of ONE Copyright ©2012 Comverse, Inc. All Rights Reserved. Comverse, its logo, the spark design, Kenan and Netcentrex are registered trademarks of Comverse Technology, Inc., or its subsidiaries, in the United States and may be registered in other countries. Other denoted product names of Comverse or other companies may be trademarks or registered trademarks of Comverse, Inc. or its subsidiaries, or their respective owners. For more information on our products and services, visit our website at: or contact us at: The materials presented here are summary in nature, subject to change and intended for general information only. BR 2012 0447 200 Quannapowitt Parkway Wakefield, MA 01880 USA Tel:+1.781.246 9000 Fax:+1.781.224.8143 Winner of Numerous Industry Awards, Including: 2011 BSS/OSS Internet Telephony Excellence Award 2011 Frost & Sullivan Billing Product Strategy Award