In an Expanding World
of Connected Possibilities,
Partnerships Are Key to
Comverse Managed Services help you secure
traditional revenues, monetize new connected
opportunities, increase your efficiency, accelerate
time-to-market of new initiatives – and reduce
cost and risk.
Grow in New Directions / Boost Your Bottom Line
The Comverse Managed Services offering, ranging
from Professional Resourcing to Managed Services, and
covering all Comverse solutions, helps you to grow in
Communication Service Providers (CSPs) benefit from
Comverse’s supreme knowledge and product familiarity,
drawing from nearly three decades of experience and
innumerable installations worldwide.
Flexible Managed Services business models, based on
mix/match & correctly-sized services, enable you to fit
the service blend to your exact needs, enabling you to
focus on your core business and competencies to:
Reduce TCO through operational efficiency and
streamlined organization, less risk and leaner organization.
Boost profits from traditional business, offer more
services, enter new domains, and provide a superior
user experience and quality-of-service.
Accelerate realization of business and technological ideas
and needs for rapid time-to-market and time-to-revenue.
Comverse Global Services assists you to achieve optimal
operational efficiency and expedite introduction of new
services, while enhancing the Quality of Experience
(QoE) and customer satisfaction.
Much to Offer: The Services We Provide
The Comverse Managed Services offering delivers additional value to Comverse VAS, BSS and Mobile Internet customers at
every stage of the product lifecycle: pre-production, the going-live process, and Post Go-Live.
Comverse services cover the following service domains:
Business Processes Management & Consulting Services
Application Management Services
Infrastructure Management Services
Tailoring Services to Meet Your Exact Business Needs
Optimally tailored to address your actual needs, Comverse’s best-fit approach can include:
Focus on your core while Comverse
optimize the entire system, specific
business process, or services.
We bring your new system up to
speed, stabilizing its operation, and
then gradually transfer the knowledge
and responsibility to you.
This usually follows
Comverse experts perform ad-hoc
tasks for a limited period of time.
Reinforcing your team with a Comverse
SME (Subject Matter Expert).
The scope and the MS engagement
model are based on analysis of your
needs and goals, determining issues like:
Blend of Services
Division of Responsibilities
Proven Methodologies to Enhance Your
With the focus on you and with the
conviction that Managed Services is
about partnership, Comverse utilizes
best practices and adopts industry
standards, like eTOM and ITIL.
From preliminary Assessment,
through the Planning, Building
and Operating stages, to
knowledge transfer through
scheduled sessions and onthe-job training, we regard your
business as if it were our own.
We constantly measure, audit and
control activities to verify you get
maximum benefit from the Service
Level we committed to provide, and to
ensure that all performance indicators
KPI Driven and SLA Committed Service
Put You in SMART Control
Comverse MS enables you to increase
your knowledge and control of the
system and its performance. Together
we determine how you measure
our service. The Key Performance
Indicators (KPIs) we set jointly to
support your business goals are