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Comverse Global Services
Comverse Global Services
Comverse Global Services
Comverse Global Services
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Comverse Global Services

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Comverse Managed Services help you secure traditional revenues, monetize new connected opportunities, increase your efficiency, accelerate time-to-market of new initiatives – and reduce cost and risk.

Comverse Managed Services help you secure traditional revenues, monetize new connected opportunities, increase your efficiency, accelerate time-to-market of new initiatives – and reduce cost and risk.

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  • 1. In an Expanding World of Connected Possibilities, Partnerships Are Key to Your Success Comverse Managed Services help you secure traditional revenues, monetize new connected opportunities, increase your efficiency, accelerate time-to-market of new initiatives – and reduce cost and risk.
  • 2. Grow in New Directions / Boost Your Bottom Line The Comverse Managed Services offering, ranging from Professional Resourcing to Managed Services, and covering all Comverse solutions, helps you to grow in new directions. Do More: Communication Service Providers (CSPs) benefit from Comverse’s supreme knowledge and product familiarity, drawing from nearly three decades of experience and innumerable installations worldwide. Faster: Flexible Managed Services business models, based on mix/match & correctly-sized services, enable you to fit the service blend to your exact needs, enabling you to focus on your core business and competencies to: Reduce TCO through operational efficiency and streamlined organization, less risk and leaner organization. Boost profits from traditional business, offer more services, enter new domains, and provide a superior user experience and quality-of-service. Accelerate realization of business and technological ideas and needs for rapid time-to-market and time-to-revenue. For Less: Comverse Global Services assists you to achieve optimal operational efficiency and expedite introduction of new services, while enhancing the Quality of Experience (QoE) and customer satisfaction. Much to Offer: The Services We Provide The Comverse Managed Services offering delivers additional value to Comverse VAS, BSS and Mobile Internet customers at every stage of the product lifecycle: pre-production, the going-live process, and Post Go-Live. Comverse services cover the following service domains: Business Processes Management & Consulting Services Application Management Services Operational Services Infrastructure Management Services Tailoring Services to Meet Your Exact Business Needs Optimally tailored to address your actual needs, Comverse’s best-fit approach can include: System Operations Focus on your core while Comverse experts manage, operate and optimize the entire system, specific business process, or services. Build-Operate-Transfer (BOT) We bring your new system up to speed, stabilizing its operation, and then gradually transfer the knowledge and responsibility to you. This usually follows transformation process. a system Out Tasking Comverse experts perform ad-hoc tasks for a limited period of time. Professional Resourcing Reinforcing your team with a Comverse SME (Subject Matter Expert). The scope and the MS engagement model are based on analysis of your needs and goals, determining issues like: Blend of Services Required Roles Service Duration Division of Responsibilities
  • 3. Proven Methodologies to Enhance Your Business Results With the focus on you and with the conviction that Managed Services is about partnership, Comverse utilizes best practices and adopts industry standards, like eTOM and ITIL. From preliminary Assessment, through the Planning, Building and Operating stages, to knowledge transfer through scheduled sessions and onthe-job training, we regard your business as if it were our own. We constantly measure, audit and control activities to verify you get maximum benefit from the Service Level we committed to provide, and to ensure that all performance indicators remain green. KPI Driven and SLA Committed Service Put You in SMART Control Comverse MS enables you to increase your knowledge and control of the system and its performance. Together we determine how you measure our service. The Key Performance Indicators (KPIs) we set jointly to support your business goals are consistently SMART: Specific Measurable Achievable Realistic Time-driven
  • 4. Service and Governance Model The governance model is set to ensure a constant flow of information between the companies at all levels. The Comverse MS model reflects the agreed service scope. Key support elements include: Managed Services Project Group Comverse group of experts (may include onsite and offshore members) that is allocated to you and are familiar with your project inside out. Maximizing Your Benefits Comverse Services provide Comverse customers with field-proven benefits: Enhance Quality of Experience For end users. Boost Business Growth Through improved TTM & agility. Our superior product knowledge and modular suite of services sized and scoped according to your business needs allow you allocate staff to other important tasks and focus on your core. Reduce TCO & Risk Through excellent service operations and predictable cost and service level. Comverse Centers of Excellence (CCoE) The Project Group is backed up by the CCoEs, each specializing in a specific domain. As needed, the Project Group gets assistance, remotely or via a dispatched “swat team”, from a Productoriented CCoE (Comverse ONE, Kenan, Messaging, Voice…) or from a functionaloriented CCoE (QA, System Care…). Why Comverse: Our Vision Our managed services vision is at your service to put your business in a better place. We draw from nearly 30 years of leadership experience in providing services to Communication Service Providers, boosting the business success of more than 450 customers with unparalleled product and market knowledge. Our active managed services engagements worldwide cover all domains, services and engagement models. Copyright ©2012 Comverse, Inc. All Rights Reserved. Comverse, its logo, the spark design, Kenan and Netcentrex are registered trademarks of Comverse Technology, Inc., or its subsidiaries, in the United States and may be registered in other countries. Other denoted product names of Comverse or other companies may be trademarks or registered trademarks of Comverse, Inc. or its subsidiaries, or their respective owners. The materials presented here are summary in nature, For more information on our products and services, visit 200 Quannapowitt Parkway Wakefield, MA 01880 USA subject to change and intended for general information our website at: www.comverse.com or contact your Tel:+1.781.246 9000 Fax:+1.781.224.8143 only. BR 2012 0449 Comverse Service Representative

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