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Why Technology Performance Matters
 

Why Technology Performance Matters

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IT doesn't define your company's technology strategy anymore - your consumers do. They want to connect with brands from any device, anywhere and they want their experience to be simple, relevant and ...

IT doesn't define your company's technology strategy anymore - your consumers do. They want to connect with brands from any device, anywhere and they want their experience to be simple, relevant and immediate. This poses a challenge for companies that have IT and the line of business working in silos. Companies need an end-to-end strategy for technology performance. This means that IT (and the CIO) will need to make big changes in order to bring digital business success. This presentation explores this environment and the challenges and opportunities it presents for IT.

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    Why Technology Performance Matters Why Technology Performance Matters Presentation Transcript

    • Is Your IT Readyfor the NewNormal?
    • Technology has made your business transparent to your consumers“FedEx GuyThrowing MyComputer Monitor”has been viewed8,338,424 times 2
    • The fundamental shiftHe used to define your technology strategy 3
    • The fundamental shift Now these people do4
    • THE NEW NORMAL IS …
    • 6
    • WORK AND SOCIALIZE FROM ANYWHERE7
    • Cloud and mobile are the two major enablers Cloud Mobility This is how you will This is how your customers deliver new services will access them “We need a “We need a cloud strategy” mobility strategy”8
    • Cloud and mobile are the two major enablers Cloud Mobility This is how you will This is how your customers deliver new services will access them “We need a “We need a cloud strategy” mobility strategy” But strategies are being developed in silos9
    • Take a step back and look at the whole picture … IN THE OLD NORMAL TECHNOLOGY IS INTERNALLY FOCUSED (“SAVE MONEY”) SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer LANs Virtualization10
    • Take a step back and look at the whole picture … IN THE OLD NORMAL TECHNOLOGY IS INTERNALLY TECHNOLOGY IS EXTERNALLY FOCUSED (“SAVE MONEY”) FOCUSED (“MAKE MONEY”) SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility11
    • Take a step back and look at the whole picture … IN THE OLD NORMAL TECHNOLOGY IS INTERNALLY TECHNOLOGY IS EXTERNALLY FOCUSED (“SAVE MONEY”) FOCUSED (“MAKE MONEY”) SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility Increasingly, the New Normal technology relies on integration with Old Normal technology12
    • Old and New Normal technologies must work together IN THE OLD NORMAL TECHNOLOGY IS INTERNALLY TECHNOLOGY IS EXTERNALLY FOCUSED (“SAVE MONEY”) FOCUSED (“MAKE MONEY”) SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY13
    • Example: Your website SUPPLIERS ENTERPRISE CUSTOMERS MULTIPLE SERVICES IT LOB MULTIPLE SERVICES Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY14
    • It’s not just about technology, it’s about delivering Relevance + Simplicity + Immediacy15
    • It’s not just about technology, it’s about delivering = PERFORMANCE Relevance + Simplicity + Immediacy16
    • SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility PERFORM together All of these technologies must work together SEAMLESSLY The real business need is a TECHNOLOGY PERFORMANCE STRATEGY17
    • The New Normal is creating a new landscape for IT CAPGEMINI asked 460 businesses: “Who makes the decision about Cloud?” Source: CAPGEMINI Survey of 460 businesses, Nov 201218
    • The New Normal is creating a new landscape for IT CAPGEMINI asked 460 businesses: “Who makes the decision about Cloud?” THE SUCCESSFUL ‘DIGITAL BUSINESS’ NEEDS THE ACTIVE INVOLVEMENT OF IT AND THE LOB Source: CAPGEMINI Survey of 460 businesses, Nov 201219
    • The changing role of IT (and the CIO) IN THE OLD NORMAL TECHNOLOGY IS INTERNALLY TECHNOLOGY IS EXTERNALLY FOCUSED (“SAVE MONEY”) FOCUSED (“MAKE MONEY”) SUPPLIERS ENTERPRISE CUSTOMERS IT LOBMainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility CURRENT ROLE OF IT/CIO LOB/CEO filling the void
    • The changing role of IT (and the CIO) IN THE OLD NORMAL TECHNOLOGY IS INTERNALLY TECHNOLOGY IS EXTERNALLY FOCUSED (“SAVE MONEY”) FOCUSED (“MAKE MONEY”) SUPPLIERS ENTERPRISE CUSTOMERS IT LOBMainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility NEW ROLE OF IT/CIO LOB/CEO CURRENT ROLE OF IT/CIO LOB/CEO MAINTAIN SYSTEMS OF RECORD + BUSINESS PARTNER
    • These companies are alreadyaddressing technology performance “Performance Engineering is a critical business need” “Business Value Creation Strategy drives our IT strategy” “IT and the LOB are working together from initial concept to revenue-ready products” “Key focus is turning data into actionable information”
    • These companies are alreadyaddressing technology performance “Performance Engineering is a critical business need” “Business Value Creation Strategy drives our IT strategy” “THE BEST IT DRIVES DIGITAL BUSINESS SUCCESS” “IT and the LOB are working together from initial concept to revenue-ready products” “Key focus is turning data into actionable information”
    • THE NEW NORMALA HUGE OPPORTUNITY FORIT TO BECOME A CRITICALBUSINESS ENABLER
    • SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY Today, data on the performance of IT technologies can be used to find and solve problems. “What happened?”“Why did it happen?”25
    • SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY By adding data on the performance of business technologies, IT can become real-time. “What’s happening?” “Why is it happening?” “What happened?”“Why did it happen?”26
    • SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY IT can even begin to make predictions on technology performance. “What’s happening?” “Why is it happening?” “What’s going to happen?” “What happened?”“Why did it happen?”27
    • IT capability and language evolution Example: Auto Manufacturer “What’s going to “What’s happening?” happen?” “Why is it happening?” “What happened?” “Why did it happen?” “SAP response time is starting to degrade, and we predict that within 4 hours, will be over the SLA. All users in Gearbox Assembly “SAP response time is “Server 17 crashed will be affected.” over the SLA. All usersbecause of a memory leak. Several applications were in Gearbox Assembly 28 affected.” are affected.”
    • SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY What if, IT also adds consumer data from inputs like social media?29
    • SUPPLIERS ENTERPRISE CUSTOMERS IT LOB Mainframe Personal Computer Internet Social Web LANs Virtualization Cloud Computing Mobility All of these technologies must work together SEAMLESSLY IT HAS A REAL- TIME, HOLISTIC VIEW OF THE BUSINESS30
    • IT capability and language evolution “Based on website and Example: Auto Manufacturer Facebook activity, these models are becoming more popular in these regions. We can improve Then, IT could say this! profitability by adjusting pricing & availability.” “What’s going to “What’s happening?” happen?” “Why is it happening?” “What happened?” “Why did it happen?” “SAP response time is starting to degrade, and we predict that within 4 hours, will be over the SLA. All users in Gearbox Assembly “SAP response time is “Server 17 crashed will be affected.” over the SLA. All usersbecause of a memory leak. Several applications were in Gearbox Assembly 31 affected.” are affected.”
    • 3 key principles of the New Normal 1 The New Normal represents a fundamental shift • Business is becoming digital, virtual and global • Technology becomes the primary connection with customers A technology performance strategy is needed 2 • Not just a cloud strategy or a mobility strategy • End-to-end performance is the new business imperative The role of IT (and the CIO) must transform 3 • IT and the LOB must PARTNER together to create business value32
    • Technology Performance can bea puzzle …
    • Technology Performance can bea puzzle … WORK WITH A COMPANY THAT KNOWS HOW THE PIECES FIT TOGETHER
    • Learn more at compuware.com © 2011 Compuware Corporation — All Rights Reserved