2
Measuring IT performance
and its impact on business
is a complicated activity.
3
Measuring IT performance
and its impact on business
is a complicated activity.
As a result,
4
MOST COMPANIES
DON’T FULLY U...
5
THE AVERAGE
COST OF A
MAJOR
TECHNOLOGY
FAILURE?
6
7
Who We Surveyed
8
304CORPORATE
EXECUTIVES
FROM GLOBAL COMPANIES
9
10
74%
from companies with an annual revenue of
$5 billion
or more.
11
And … e-commerce was excluded to
keep the focus on operational impact.
12
13
94%of executives reported
a major technology
performance issue
within the past 3 years.
14
51% say a major issue occurred
in the past
3 months
#TECHFAIL
15
16
17
When our distribution inventory
databases went down, we
couldn’t ship our product.
Plus, we lost awareness of stock
lev...
We hate to be the
bearer of bad news …
18
We hate to be the
bearer of bad news …
But the deeper you dig,
19
We hate to be the
bearer of bad news …
But the deeper you dig,
20
THE LARGER THE
RAMIFICATIONS
OF TECH PERFORMANCE ISSUES.
21
80%
MORE THAN
#TECHFAIL
Said this identical failure
happened before, with half
reporting it occurred at least
one to tw...
Technology Performance Failures
are not easily resolved…
22
THE CHALLENGE: IT Departments are treating
symptoms, not finding
solutions for tech failures.
23
24
IT TAKES
#TECHFAIL
TO GET BACK
TO NORMAL
AFTER A
FAILUREDAYS
25
A thriving company must have
a thriving, respected and LoB
integrated IT department.
Paul Czarnik, CTO Compuware
26
And your company’s
IT department is
missing the REAL
IMPACT on your
business …
27
IT Executives said it took just
11 DAYS
to recover from a failure.
28
IT Executives said it took just
11 DAYS
to recover from a failure.
LoB Executives …
24 DAYS
29
75%
of executives report the
frequency of IT failures are
increasing or
staying the same.
#TECHFAIL
30
This lack of integration
is compounding the
negative effects of
technology failures, causing
SIGNIFICANT
LONG-TERM IMPA...
31
45%of executives say
tech failures result in a
loss of market share
or brand equity.
#TECHFAIL
32
33
34
35
36
No company can roll back IT
complexity. And that is a
major cause of costly and
repetitive technology issues.
A holisti...
Technology Performance can
make or break your business.
Read the full study at
Compuware.com/techfail
37
The Technology Performance Impact Equation
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The Technology Performance Impact Equation

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What’s the true impact of technology performance issues? After surveying 304 executive from global organizations, we found that despite a growing dependence on technology, few businesses give performance or #techfail(s) the attention and investment it requires.

The full study can be found at http://www.compuware.com/techfail

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  • The Technology Performance Impact Equation

    1. 1. 2
    2. 2. Measuring IT performance and its impact on business is a complicated activity. 3
    3. 3. Measuring IT performance and its impact on business is a complicated activity. As a result, 4 MOST COMPANIES DON’T FULLY UNDERSTAND THE COST OF A TECHNOLOGY PERFORMANCE ISSUE. Paul Czarnik, CTO Compuware
    4. 4. 5
    5. 5. THE AVERAGE COST OF A MAJOR TECHNOLOGY FAILURE? 6
    6. 6. 7
    7. 7. Who We Surveyed 8
    8. 8. 304CORPORATE EXECUTIVES FROM GLOBAL COMPANIES 9
    9. 9. 10 74% from companies with an annual revenue of $5 billion or more.
    10. 10. 11 And … e-commerce was excluded to keep the focus on operational impact.
    11. 11. 12
    12. 12. 13 94%of executives reported a major technology performance issue within the past 3 years.
    13. 13. 14 51% say a major issue occurred in the past 3 months #TECHFAIL
    14. 14. 15
    15. 15. 16
    16. 16. 17 When our distribution inventory databases went down, we couldn’t ship our product. Plus, we lost awareness of stock levels, causing us to resort to a manual count. The bottom line was a big loss in sales, plus some very upset customers. — U.S. Based Manufacturing Executive
    17. 17. We hate to be the bearer of bad news … 18
    18. 18. We hate to be the bearer of bad news … But the deeper you dig, 19
    19. 19. We hate to be the bearer of bad news … But the deeper you dig, 20 THE LARGER THE RAMIFICATIONS OF TECH PERFORMANCE ISSUES.
    20. 20. 21 80% MORE THAN #TECHFAIL Said this identical failure happened before, with half reporting it occurred at least one to two times prior.
    21. 21. Technology Performance Failures are not easily resolved… 22
    22. 22. THE CHALLENGE: IT Departments are treating symptoms, not finding solutions for tech failures. 23
    23. 23. 24 IT TAKES #TECHFAIL TO GET BACK TO NORMAL AFTER A FAILUREDAYS
    24. 24. 25 A thriving company must have a thriving, respected and LoB integrated IT department. Paul Czarnik, CTO Compuware
    25. 25. 26 And your company’s IT department is missing the REAL IMPACT on your business …
    26. 26. 27 IT Executives said it took just 11 DAYS to recover from a failure.
    27. 27. 28 IT Executives said it took just 11 DAYS to recover from a failure. LoB Executives … 24 DAYS
    28. 28. 29 75% of executives report the frequency of IT failures are increasing or staying the same. #TECHFAIL
    29. 29. 30 This lack of integration is compounding the negative effects of technology failures, causing SIGNIFICANT LONG-TERM IMPACT.
    30. 30. 31 45%of executives say tech failures result in a loss of market share or brand equity. #TECHFAIL
    31. 31. 32
    32. 32. 33
    33. 33. 34
    34. 34. 35
    35. 35. 36 No company can roll back IT complexity. And that is a major cause of costly and repetitive technology issues. A holistic technology performance strategy is critical to business success. Paul Czarnik, CTO Compuware
    36. 36. Technology Performance can make or break your business. Read the full study at Compuware.com/techfail 37
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