Compuware surveyed 304 LoB owners and IT executives to find out how IT failures were impacting their businesses. Their answers, highlighted in this report, reveal the brand damage, customer dissatisfaction, and financial waste that results from just a single tech performance issue. Among other findings, the report uncovered a significant disconnect between LoB and IT regarding the importance of technology to business processes. (Note: e-commerce was excluded from the study to focus on operational technology issues.)
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