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APM Performance Day 2013 - The Compuware APM Solution Portfolio Update
 

APM Performance Day 2013 - The Compuware APM Solution Portfolio Update

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A hands-on overview of what's new in application-aware network monitoring, application monitoring, user experience management and lifecycle performance management.

A hands-on overview of what's new in application-aware network monitoring, application monitoring, user experience management and lifecycle performance management.

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    APM Performance Day 2013 - The Compuware APM Solution Portfolio Update APM Performance Day 2013 - The Compuware APM Solution Portfolio Update Presentation Transcript

    • 11 Krzysztof Ziemianowicz & Florian Ortner – July 2013
    • 222 What’s new in DC RUM – Agenda • SAP performance management • Oracle EBS user experience management • Citrix application delivery performance • Mobile APM
    • 3 Where we are? DC RUM 12.0 October 2012 • Reporting: new report workflow for easier FDI including DTM • aaNPM solution: NetFlow/IPFIX collector on AMD, data aggregations • Simplicity: alert configuration, access management, reporting portal DC RUM 12.1 May 2013 • Reporting: scalable, faster response and mobile access • Analytics: enhanced baselines, updated FDI algorithms • Performance management: SAP, Citrix, VoIP, LDAP, … DC RUM 12.2 December 2013 • aaNPM: network forensics with packet capture, SMB/CIFS monitoring • UEM: reporting integrated with DC RUM • Performance management: unified availability and errors reporting
    • 444 Efficient troubleshooting requires FAST reports 2 5 12 1 10 100 1000 Software services Servers Sites Report response time (seconds - logarithmic scale) Timeframe = yesterday Large enterprise customer data 12.0.2 12.1 12.1.1
    • 555 SAP PERFORMANCE IN CONTROL
    • 6 12.1 SAP • SAP SNC decryption • SAP GUI operation load sequence • SAP GUI operation names SAP
    • 7 User-visible operations • T-Code + GUI window status = end-user-experience
    • 8 SAP GUI operations executed by end users Transaction and GUI screen How many of them slow? How many users affected? Why slow? SAP server or network?
    • 9 End user interaction log: user actions with SAP GUI Click-by-click user activity log What exactly happened when user waited for response?
    • 10 SAP GUI operation load sequence: Example diagnosis Transaction is slow. Who should fix it? SAP basis says it’s not the server Network group says It’s not the network Then who?
    • 11 “SAP is slow today” … and who’s to blame? • SAP GUI client processes information for most of the time it took to complete transaction. Operation load sequence tells that clearly
    • 12 “SAP is slow today” … and who’s to blame? Performance analytics provides answers Network group and SAP Basis were correct in their silo assessments But none of these diagnoses was complete because none of them took into account how transaction behaves end-to-end
    • 13 Does it matter?
    • 14 …profits were dragged down for the second quarter in a row… Net income in the second quarter ended July 2 was US$59.7 million, down from $67.7 million in the same period last year… The shortfall was: "primarily attributable to difficulties transitioning to a new SAP enterprise system in Australia"
    • 15 Project cost $160 Million in order backlogs and lost revenue – 5 x estimate cost The failure was due to: ”a series of small problems, none of which individually would be too much handle; but together created the perfect storm”
    • 16 More slow transactions? We’ll tell you why!
    • 17 Calculated for each individual transaction separately Real-time Aggregated into a performance landscape Contributors to the “slow application” experience
    • 181818 ORACLE EBS AND ORACLE FORMS-BASED APPLICATIONS
    • 19 12.1 Oracle E-Business Suite Auto- recognition and Reporting • Hierarchical reports • Error messages • Client following through firewall Oracle
    • 202020 SEE THROUGH THE CITRIX CHANNELS
    • 21 12.1 Citrix ICA decode: for XenApp and XenDesktop • User name recognition • Application recognition • Channel recognition CitrixICA DC RUM
    • 22 End-user experience with Citrix-delivered application • Enough network bandwidth is required to interact with the application UI Network throughput matters! What is the end user doing – individual and for all users, all applications User activities compete for bandwidth and interfere with each other
    • 23 How many users on Citrix server is too many? • With too many users on server, Citrix server will slow down delivery of screen updates 100 users on server?
    • 24 • Watch the whole application delivery chain Citrix delivers applications to the users
    • 25 • Watch the whole application delivery chain Citrix delivers applications to the users
    • 26 Comprehensive & Integrated EUE  Single integrated web and non-web End-User-Experience  All EUE approaches available in the market in a single dashboard
    • 272727 APM Anywhere
    • 28 APM Anywhere: Mobile application by Compuware Hundreds of downloads
    • 29 Gomez Performance Network Things can break, including mobile application… …so we monitor them too!
    • 3030
    • 3131
    • 32 What is PHP? Webserver PHP Database “PHP is a widely-used general-purpose scripting language that is especially suited for Web development.” eCommerce, Media, Enterprise
    • 33 Is PHP business critical?
    • 34 … but what‘s most important
    • 35 35 What? Aha! Without RUM With RUM
    • 36 APMaaS PHP & Real Users Mobile and Web
    • 1970
    • 39 2010
    • 40
    • 41
    • 42 LIVE DEMO
    • 46 What is the root-cause, if not in application but infrastructure?
    • 47 What is the user impact on an infrastructure Problem?
    • 48 Googling for „angry operator“
    • 4949
    • 5050
    • 515151 Hadoop MapReduce is great… 51 51 Works at
    • 52 … but there is help! Works at
    • 53 Top Use Cases Solved 53 CompuwareAPM speaks „BigData“ PureModel built automatically
    • 54 Bridging the Gap Compuware APM for Mainframe Special Issue
    • 55 My Mainframe is REALLY fast
    • 56 Q&A
    • 57
    • 58 © 2011 Compuware Corporation — All Rights Reserved© 2011 Compuware Corporation — All Rights Reserved 58 © 2011 Compuware Corporation — All Rights Reserved© 2011 Compuware Corporation — All Rights Reserved 58 Simply Smarter 58