Computergate Australia - IT Outsourcing, Technology Solutions, IT SUuport Service/Managed Services in Australia; Melbourne, Sydney, Asia

managed services . web host- ng . hardware maintenance . oftware licenses . managed rint . on-site services . enter- rise solutions . helpdesk . part management . vendor services IT consulting & outsourc- ng . Computergate. Making IT Perfect

why should you care about your IT infrastructure? The cost of an IT outage is too high consisting of direct & indirect financial impact - Can you afford it? un Loss of er t sa m rac tis s fie sto att d Customers cu cu o w et sto ne ilur m er fa s Harm to Downtime affect- company image, ing employee humiliation productivity Loss of Important Infor- mation/data corruption Source: Reid, R., Fraser-King, G., Schwaderer, D. (2006)

why outsource IT services? Access to latest IT support reliability, technology no sick leave & holi- day leave to deal with Save time & effort by not going through recruitment process Access to various IT skills giving you full IT Increase productivity support coverage as staff focus on core tasks only Avoid spending AUD100,000++ Avoid acquiring the annually by not hous- wrong IT person if ing an IT manager technical skill is not your specialty Access to best IT skills at minimum cost but still being provided flexibility & quick response

why choose us as your IT support provider? Cost-Efficient High Technology - We rely on the latest technology to ensure you have the best IT Various SLAs allow for IT support budget setting & service level is tailor-matched - Extensive experience in IT support industry having taken care of to your IT needs IT infrastructure of a small company to a multinational corporation, giving you the assurance that your IT infrastructure is in good hands Great Availability - Our helpdesk is available 24/7 - guaranteed no long wait! - Greater IT support reliability as we own our own helpdesk & remote monitoring centre, ensuring your IT issues can be taken care of almost instantly - Greater IT support coverage - with our unique IT skills we are able to provide complete IT solutions ranging from software to hardware part & to entire IT infrastructure - No break/fix, proactive support 24/7, reducing downtime as most issues are prevented

Computergate Services Computergate IT Managed Vendor Enterprise IT Products Services Services Solutions all IT equipment & Hardware Part hardware support & Management Software Licensing Consumables maintenance System & Network In- tegration (incl. iPhone, Maintenance Technology Solutions Hardware Blackberry sync.) Web services (e-mail, Multi-vendor, currently internet, web hosting) in partnerships with Education Solutions Software over 10 vendors Co-location Entire IT infrastructure & Relocation Management Managed Print Services

How do we deliver our commitment to helping you? Automated Escalation Process Online Service Log Remote Monitoring Support via & Assistance 24/7 Computergate website On-site Support E-mail Support Reporting of Activities Alerting & Proactive Phone Support / Support Helpdesk 24/7

Don’t know which of our services are right for you? We do! We are able to determine what’s right for you. The following procedure is how: 1. Audits/Reviews 2. Design & Planning 3. Implementation Architecture Project Planning Service Configuration Performance Best IT solutions tailor-matched to your needs Unit Solution Deployment Post-Deployment Support System 4. Testing 6. Support & 5. Deployment Maintenance We ensure that not only you’re provided the right service from us, but your needs are always taken care of by choosing the right processes for you to ensure smooth business operations Remember, consultation is FREE!

Testimonials from some of our customers “We are very pleased to have found “Computergate was a logical the level of service and support that choice for us. We have an IT offi- Computergate has provided us. cer to meet most of our needs, but They take the time and trouble to being a smaller and independent understand the needs of a customer part of the University of Melbourne, before offering the best solution to a we needed resourcing assistance problem.” to cover staff leave. Computer- -Jonathan Yin - IT Manager gate have provided us with so much more however. Their technical knowledge has been of great value and they understand how we operate. We made a good relationship choice in working with “Computergate. A refreshing and Computergate.” pro-active organisation to deal with, -Greg Carter - and one that raises the bar in provid- General Manager Corporate ing that all important level of basic Services customer service.” -David Gaul - Manager M.I.S Go to our website for more testimonials

Talk to us 1300 748 663 www.computergate.com.au twitter: @computergate

Computergate Australia - IT Outsourcing, Technology Solutions, IT SUuport Service/Managed Services in Australia; Melbourne, Sydney, Asia

by Computergate Australia on May 05, 2010

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Computergate Australia - IT Outsourcing, Technology Solutions, IT SUuport Service/Managed Services in Australia; Melbourne, Sydney, Asia — Presentation Transcript