CompTIA Study Reveals Mobility Push Continues, but
New Challenges Lie Ahead for Many U.S. Companies
June 2014
Copyright (c...
Typical Workforce Composition
76%
15% 8%
Full Time
at Home
Full Time at
Office Location
Split Time between
Office/Home
53%...
Benefits of Mobility
23%
32%
35%
46%
48%
55%
55%
58%
Opportunity to reach new market segments
New capabilities for certain...
Challenges in Adopting Mobility
16%
20%
29%
30%
31%
33%
36%
45%
Finding mobile application developers
Maintaining mobile &...
Device Deployment
45%
47%
9%
Small Firms
< 100 employees
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
...
Financial Impact of Mobility
1%
5%
20%
57%
17%
1%
3%
20%
60%
16%
Significant cost savings
Moderate cost savings
Cost neutr...
Amount of Workflow Change as a Result of Mobility
8%
38% 41%
10% 3%
Significant
Change
No
Change
Source: CompTIA’s 3rd Ann...
Steps Towards Integration
46%
46%
39%
36%
36%
31%
41%
34%
29%
25%
29%
23%
Device usage information provided to users
IT te...
Slow Progress in Policy Creation
30%
37%
21%
10%
2%
24%
40%
18%
12%
6%
Currently have a formal policy
Currently building a...
67%
39%
52%
35%
31%
24%
30%
6%
24%
11%
7%
7%
26%
24%
23%
25%
31%
31%
34%
28%
26%
3%
8%
4%
4%
8%
15%
16%
Connecting to corp...
43%
35%
31%
18%
17%
44%
44%
44%
49%
46%
Technologies need to be improved
Control security from a central location
Poor sec...
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users
Different Challenges for Differe...
Types of Training Provided to General Staff
29%
38%
23%
8%
30%
27%
46%
23%
19%
23%
27%
56%
45%
24%
14%
One-time sessions O...
About This Research
Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives
Co...
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CompTIA: Third Annual Trends in Enterprise Mobility Study for U.S. Companies

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  • In building a mobile strategy, most companies have the workforce as a primary focal point. Mobile solutions may have started with the most mobile employees, but the approach will change as mobility is extended to the entire population.
  • While most mobility discussions are focused on internal operations, companies are also finding that there are external benefits. Improved customer relations are a major benefit, and the opportunity to reach new market segments will grow in importance as companies become even more mobile-savvy.
  • Surprisingly, the skill level of general staff is the top challenge in adopting mobility. Although employees are using devices that they are familiar with from their personal life, enterprise use requires more knowledge of different aspects.
  • 55% of business use some form of BYOD. Most of these still provide some devices and may follow a Corporately Owned, Personally Enabled (COPE) model. Among all companies that provide devices, 76% provide smartphones and 61% provide tablets, showing that three devices per employee is becoming the norm.
  • Adoption of mobility typically requires a decent amount of investment. Obviously, those companies providing mobile devices need to procure those. However, there are also investments required in areas such as networking and security, regardless of the approach to device provisioning.
  • As companies stabilize their device strategies, they should turn their attention to workflow changes. New mobile technology allows for more streamlining and automation of processes.
  • There are many options available as companies work to build more integration of mobile technology and existing business systems. Many of these require deeper architectural changes beyond the simple addition of mobile devices as an option.
  • The number of companies who claimed to be building mobility policies in 2013 did not fully translate to policies being in place in 2014. Building policy is an important step that allows a business to survey all internal areas to understand business needs and discuss potential issues.
  • The viewpoints on various activities that can occur on mobile devices highlights the need for policy. Especially in an area such as data management, there are activities that a company deems unacceptable, but there is no policy in place to inform employees.
  • When implementing and supporting mobility, security is a major hurdle. Companies must investigate new technology for security as well as new technology for management, and they must also consider the educational needs of their workforce.
  • Beyond security, companies face a range of challenges in implementing mobility. These challenges are different depending on company size, as resource constraints and problem scope both change.
  • In addressing the #1 concern of general workforce skill level, business should explore new models for education. As with other technology topics, ongoing education that is applicable to job role and can be measured is becoming a best practice.
  • CompTIA: Third Annual Trends in Enterprise Mobility Study for U.S. Companies

    1. 1. CompTIA Study Reveals Mobility Push Continues, but New Challenges Lie Ahead for Many U.S. Companies June 2014 Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
    2. 2. Typical Workforce Composition 76% 15% 8% Full Time at Home Full Time at Office Location Split Time between Office/Home 53% 32% 14% Zero Travel Travel up to 50% Travel more than 50% Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    3. 3. Benefits of Mobility 23% 32% 35% 46% 48% 55% 55% 58% Opportunity to reach new market segments New capabilities for certain job roles Higher job satisfaction Improved ability to collaborate Improved ability to engage with customers Ability to reach employees at any time Higher productivity Keeping employees connected Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    4. 4. Challenges in Adopting Mobility 16% 20% 29% 30% 31% 33% 36% 45% Finding mobile application developers Maintaining mobile & Internet offerings Optimizing business applications Users not familiar with company policy Mobility skill level of IT staff Determining cost/ROI of mobile solutions Making systems accessible securely Mobility skill level of general staff Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    5. 5. Device Deployment 45% 47% 9% Small Firms < 100 employees Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 161 small U.S. end users/120 medium U.S. end users/119 large U.S. end users 39% 58% 3% 51% 46% 3% Medium-Sized Firms 100-499 employees Large Firms 500+ employees No BYOD Partial BYOD Full BYOD
    6. 6. Financial Impact of Mobility 1% 5% 20% 57% 17% 1% 3% 20% 60% 16% Significant cost savings Moderate cost savings Cost neutral Moderate investment Significant investment Companies with at least some BYOD Companies with No BYOD Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 220 U.S. end users with BYOD/180 U.S. end users without BYOD
    7. 7. Amount of Workflow Change as a Result of Mobility 8% 38% 41% 10% 3% Significant Change No Change Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    8. 8. Steps Towards Integration 46% 46% 39% 36% 36% 31% 41% 34% 29% 25% 29% 23% Device usage information provided to users IT team assists with configuring devices Build custom mobile applications Move applications to cloud systems Implement/explore virtual desktops Move to applications with mobile apps Heavy/Moderate integration Minor/No integration Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    9. 9. Slow Progress in Policy Creation 30% 37% 21% 10% 2% 24% 40% 18% 12% 6% Currently have a formal policy Currently building a policy Only share best practices No set policy or practices Don't know status of policy 2014 2013 Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    10. 10. 67% 39% 52% 35% 31% 24% 30% 6% 24% 11% 7% 7% 26% 24% 23% 25% 31% 31% 34% 28% 26% 3% 8% 4% 4% 8% 15% 16% Connecting to corporate email Accessing private corporate data Accessing public corporate information Internal video calls External video calls Using personal file-sharing app Storing corporate data on device Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 218 U.S. end users with some form of BYOD Addressed in policy No policy statement Allowed Prohibited Acceptable Unacceptable
    11. 11. 43% 35% 31% 18% 17% 44% 44% 44% 49% 46% Technologies need to be improved Control security from a central location Poor security implementation by users Tight security impacts usability Security is lower priority than mobility Major issue Minor issue Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users Many Mobile Security Issues to Solve
    12. 12. Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users Different Challenges for Different Companies Medium-Sized Firms Large Firms 1. Integrating devices 2. Multiple OS support 3. Enforcing policy 1. Balancing needs 2. Enforcing policy 3. Integrating devices Small Firms 1. Integrating devices 2. Remote support 3. Balancing needs 19% 36% 39% 39% 39% 40% 42% Managing suggestions from end users Rapid pace of innovation in mobility Supporting multiple mobile OS Supporting devices remotely Enforcing mobility policy among end users Balancing the needs of end users and IT Integrating mobile devices
    13. 13. Types of Training Provided to General Staff 29% 38% 23% 8% 30% 27% 46% 23% 19% 23% 27% 56% 45% 24% 14% One-time sessions Ongoing training sessions Online training modules Pointer to written policy No official training Small Medium Large Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
    14. 14. About This Research Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives CompTIA is a member of the Marketing Research Association and abides by its guidelines for survey best practices and research ethics. CompTIA is responsible for all content contained in this report. This study and all CompTIA research is one way in which the association re- invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. The full report is available at no cost to CompTIA members to help them develop and hone their business plans. Visit www.comptia.org or contact research@comptia.org for more information.

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