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Mobility: Beyond the Device

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Led by CompTIA Market Research, learn how the mobility trend is affecting IT departments and processes. Part II of this discussion centers on challenges beyond the devices themselves.

Led by CompTIA Market Research, learn how the mobility trend is affecting IT departments and processes. Part II of this discussion centers on challenges beyond the devices themselves.

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  • 1. Channel Bytes Mobility Part 2: Beyond the Device
  • 2. On Tap For Today  Change in workflow  Improving integration  Putting it in writing  Helping with issues  Addressing the skills gap
  • 3. The Mobility Ecosystem Device+OS e.g. Apple, Samsung, Google Communications e.g. Lync, Skype, or Native function Public Cloud e.g. Salesforce, Dropbox, or AWS-hosted systems Private Cloud Systems running on Eucalyptus or Openstack On-premise systemsInternet 3rd Party App Procured through standard app store Custom App Built internally or outsourced Mobile web Standard browser functionality 3G/4G e.g. AT&T, Verizon Wi-Fi Carriers, Corporate or Public Networks Peripherals e.g. keyboards or health monitors
  • 4. CHANGE IN WORKFLOW
  • 5. Amount of Workflow Change as a Result of Mobility 8% 38% 41% 10% 3% Significant Change No Change Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
  • 6. Areas of Investment 68% 67% 55% 54% 53% 47% 42% 37% 24% 24% 23% 22% Mobile device purchasing Wi-Fi networking Desktop/laptop purchasing Mobile device support Security Desktop/laptop support Networking infrastructure Cloud applications and infrastructure Application development Datacenter maintenance and support Website optimization Datacenter equipment Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
  • 7. IMPROVING INTEGRATION
  • 8. Steps Towards Integration 46% 46% 39% 36% 36% 31% 41% 34% 29% 25% 29% 23% Device usage information provided to users IT team assists with configuring devices Build custom mobile applications Move applications to cloud systems Implement/explore virtual desktops Move to applications with mobile apps Heavy/Moderate integration Minor/No integration Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
  • 9. PUTTING IT IN WRITING
  • 10. Slow Progress in Policy Creation 30% 37% 21% 10% 2% 24% 40% 18% 12% 6% Currently have a formal policy Currently building a policy Only share best practices No set policy or practices Don't know status of policy 2014 2013 Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
  • 11. 67% 39% 52% 35% 31% 24% 30% 6% 24% 11% 7% 7% 26% 24% 23% 25% 31% 31% 34% 28% 26% 3% 8% 4% 4% 8% 15% 16% Connecting to corporate email Accessing private corporate data Accessing public corporate information Internal video calls External video calls Using personal file-sharing app Storing corporate data on device Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 218 U.S. end users with some form of BYOD Addressed in policy No policy statement Allowed Prohibited Acceptable Unacceptable
  • 12. HELPING WITH ISSUES
  • 13. 43% 35% 31% 18% 17% 44% 44% 44% 49% 46% Technologies need to be improved Control security from a central location Poor security implementation by users Tight security impacts usability Security is lower priority than mobility Major issue Minor issue Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users Many Mobile Security Issues to Solve
  • 14. Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users Different Challenges for Different Companies Medium-Sized Firms Large Firms 1. Integrating devices 2. Multiple OS support 3. Enforcing policy 1. Balancing needs 2. Enforcing policy 3. Integrating devices Small Firms 1. Integrating devices 2. Remote support 3. Balancing needs 19% 36% 39% 39% 39% 40% 42% Managing suggestions from end users Rapid pace of innovation in mobility Supporting multiple mobile OS Supporting devices remotely Enforcing mobility policy among end users Balancing the needs of end users and IT Integrating mobile devices
  • 15. ADDRESSING THE SKILLS GAP
  • 16. Types of Training Provided to General Staff 29% 38% 23% 8% 30% 27% 46% 23% 19% 23% 27% 56% 45% 24% 14% One-time sessions Ongoing training sessions Online training modules Pointer to written policy No official training Small Medium Large Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 400 U.S. end users
  • 17. Seth Robinson srobinson@comptia.org @sethdrobinson For more information, contact: