International Technology Adoption & Workforce Issues Study - UK Summary
 

International Technology Adoption & Workforce Issues Study - UK Summary

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85% of UK executives indicate at least some degree of gaps in IT skills at their business exists. 62% of UK executives believe the cybersecurity threat level is increasing. Find out more on how ...

85% of UK executives indicate at least some degree of gaps in IT skills at their business exists. 62% of UK executives believe the cybersecurity threat level is increasing. Find out more on how companies are adopting new technology and how it's impacting their workforce.

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  • The global economy remains fragile, but the IT sector should out-perform. Businesses in several countries project solid increases in IT spending, while 4 in 10 businesses expect to hire new IT staff over the next 12 months (i.e. 39% overall for all 10 countries; less for the UK at 24%). Note: The Key Stats table is a mix of third-party data and data collected for this study.
  • The importance of information technology (IT) to business success continues to trend upwards. Strategic priorities increasingly include an IT component. Q5. Your organization likely has many strategic priorities. Among the following, how do you rate each in terms of its priority to your organization over the next 12 months? |Q7. Next, please think specifically about the strategic role of technology to your organization. Overall, how important or unimportant is technology to the success of your organization?(This graph displays the Importance today, compared to two years ago)
  • Most businesses seek to improve their utilization of IT; few are exactly where they want to be in terms of effectiveness or efficiency.Q11. When considering your overall experience with the information technology (IT) in use at your organization, such as the technology products and services mentioned previously, how close or how far is your current experience to your ideal experience? |Q8 – Q9. Among the following possible information technology (IT) initiatives, how do you rate each in terms of its priority to your organization over the next 12 months?(15 total options presented)
  • Emerging technologies, such as cloud computing, continue to see adoption gains. Although as businesses rely more heavily on the “Internet of Things,” security, data loss and privacy concerns will affect more companies on more levels than ever before. Q12. Getting back to the topic of cloud computing, how do you characterize your organization’s current use of cloud computing technologies, which may include public or private clouds, as well as IaaS, PaaS or SaaS? |Q13. What factors do you think are most likely to inhibit or slow your organization’s adoption or expansion of using cloud computing services?
  • Q31. Getting back to the topic of information security, thinking about all the different types of security threats to your organization such as viruses, hacking, phishing and so on, how do you view the trend in the security threat level? Compared to two years ago, do you think the security threat level is increasing, decreasing, or staying about the same? |Q32. Among the following, what do you think are the key factors potentially contributing to concerns about cybersecurity today?
  • Q33. The cause of many security incidents/breaches may entail a range of factors including shortcomings in the use of technology (e.g. anti-virus software or firewalls), human error or shortcoming in security policies. Thinking specifically about human error, how, if at all has this factor changed at your organization over the past two years? |Q34. You indicated that human error was at least moderately more of a factor in your organization’s security incidents/breaches. Which of the following reasons are the most significant causes?(n=48 who cited that human error was now moderately or significantly more of a factor)
  • Nearly half of businesses report being concerned about the quality and quantity of IT talent available for hire. Q16.How, if at all, did the number of dedicated IT staff and/or staff that work on IT change at your organization last year? And, what is your expectation for change during 2013? (This graph answers the latter, i.e. for 2013) |Q24.Looking ahead over the next two years to any new hires your organization may make in any area of IT, such as the aforementioned specialties, how concerned or unconcerned are you about your ability to hire workers with the right set of skills, expertise and experience?
  • For a number of reasons, IT skills gaps remain a challenge for most businesses. Few are exactly where they want to be with staff expertise and experience.85% of UK executives indicate at least some degree of gaps in IT skills at their business exists. For 37%, the reported skills gaps are small, while for 48% the gaps are more extensive. Q17. Next, please think about the overall level of skill and expertise among your IT staff and/or those responsible for IT at your company. What is your assessment of the IT skills gap, if any, between what your organization needs from IT and the IT skills staff possess? |Q18. For the IT skills gaps at your organization today, what areas of the business have potentially been affected due to insufficient skill or expertise in any area of information technology
  • Many of the skills most important to employers are associated with core technologies and applications.Although cloud may be further down the list, there is still a cloud element within many of these job skills such as networks, storage & servers. Q20. Going into further detail on the topic of IT skills, below are a list of items that relate to managing, implementing, troubleshooting or optimizing IT infrastructure and endpoints. Please indicate the items most important to your organization in terms of ensuring high levels of staff expertise and minimizing skills gaps.Q21.And for these areas that relate to managing, implementing, troubleshooting or optimizing databases and information management, please indicate the items most important to your organization in terms of ensuring high levels of staff expertise and minimizing skills gaps.Q22. For these areas as they relate to application development, software and web technologies, please indicate the same. |Q23.Lastly, on the soft skills (or non-technical skills) side, what items, if any, are of most importance to your organization in terms of ensuring high levels of staff expertise and minimizing skills gaps?
  • 86% of IT staff at UK businesses engaged in some type of IT training during the past 12 months.Q25. Going into a bit more detail on the topic of training, which of the following, if any, has your organization utilized in the past 12 months for IT staff professional development and/or to address any IT skills gaps?
  • While nearly half of UK businesses recommend their IT staff be certified, another close to one-third do already require it.Totals in graph don’t total 100% due to not displaying the Don’t know %s:8% Don’t know - Overall1% Don’t know – UKQ26. Next, there are many types of IT certifications and credentials which often accompany training and professional development for IT workers. Certifications are designed to confirm expertise in some technical area and are typically earned by passing an exam or other assessment; sometimes contingent on attending training classes. Examples of common IT industry certifications include:A+ or Security+ (CompTIA)CCNP (Cisco Certified Network Professional)CISSP (Certified Information Systems Security Professional)MCITP (Microsoft Certified IT Professional)PMP (Project Management Professional)How, if at all, does your organization use IT certifications?
  • Many businesses expect IT certifications to increase in importance over the next two years. Nearly three-quarters of executives believe it is important to test after training to confirm knowledge gains and teams of IT staff holding certifications benefit from a common foundation of knowledge.Q27. Based on your organization’s experience with IT staff that have IT certifications and those that do not, how much do you agree or disagree with the following statements? |Q31. Getting back to the topic of information security, thinking about all the different types of security threats to your organization such as viruses, hacking, phishing and so on, how do you view the trend in the security threat level? Compared to two years ago, do you think the security threat level is increasing, decreasing, or staying about the same?
  • I.e. even if the majority do not Agree, many of the remainder don’t necessarily Disagree; most are Neutral, perhaps due to the difficulties in measuring the ROI of training and certification.Q27. Based on your organization’s experience with IT staff that have IT certifications and those that do not, how much do you agree or disagree with the following statements?
  • Q1-Q4
  • I.e. CompTIA’s IT workforce estimates are based on the Core IT positions for the purposes of this study. Other estimates may be higher when considering other roles such as telecommunications.

International Technology Adoption & Workforce Issues Study - UK Summary International Technology Adoption & Workforce Issues Study - UK Summary Presentation Transcript

  • International Technology Adoption& Workforce Issues StudySummary for United Kingdom
  • About this ResearchCompTIA’s International Technology Adoption and Workforce Issues study was conducted to collect and share information on technology adoption andworkforce trends across several countries. The objectives of this research include:• Explore business and information technology (IT) priorities among organizations• Examine the usage of key technologies/solutions and IT services such as security and cloud computing• Identify which IT skills are most important to employers and if there are any skills gap issues or staffing concerns• Evaluate professional development practices such as training and certificationThe data for this study was collected via a quantitative online survey conducted February 22 to March 23, 2013 among 1,256 IT and business executivesdirectly involved in setting or executing information technology policies and processes within their organizations. The 10 countries covered in this studyinclude:Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131); India (n=125); Japan (n=125); Mexico (n=125); Middle East Subset (Oman, SaudiArabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125)Surveys were localized and translated to allow respondents to participate in their native language. Additionally, precautions were taken to minimizemisinterpretations of questions. However, research has shown, cultural differences exist and can affect responses to certain question types, such as 5-point satisfaction rating questions. Viewers of this report should keep that in mind when comparing results across countries.The margin of sampling error at 95% confidence for aggregate results is +/- 2.8 percentage points. Sampling error is larger for subgroups of the data,such as individual countries where it is +/- 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the datato minimize its influence. Note: because data collection occurred via an online survey, in countries where Internet penetration is lower amongbusinesses, the non-sampling error could be higher.CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staffat research@comptia.org.CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
  • Key IT Priorities for UK Businesses:1. IT security2. Data storage/back-up3. Web/online presence/e-commerce4. Network infrastructure5. Mobility-related initiativesKey Summary Points: UKKey Stats for UK$36,700 GDP per capita (PPP) | world rank: 36th0.69% GDP growth forecast for 201337%% of UK executives expecting 2013 businessconditions to be better than 201231.9m Total workforce78% % of workforce employed in the services sector0.742m Estimate of IT workforce* in core IT occupations24%% of UK executives expecting to increase IT staffheadcount at their business in 201351.4m Internet users | world rank: 7th81.6m Mobile phone users | world rank: 17th77%NET % of UK executives indicating IT is important tothe success of their business2.8% Planned increase in IT spending in 2013 (YOY)Key Strategic Priorities for UK Businesses:1. Reach new customers2. Reduce costs / overhead3. Improve staff productivity/capabilitiesCybersecurity:62% of UK executives believe the cybersecurity threat level isincreasing. Additionally, 44% of UK executives believe human error is agrowing factor in security security incidents: Top human error relatedfactors include:1. General negligence / carelessness towards security2. Failure of staff to get up to speed with new threatsIT Skills Gaps:85% of UK executives indicate at least some degree of gaps in IT skillsat their business exists. For 37%, the reported skills gaps are small,while for 48% the gaps are more extensive. Top negative effects of ITskills gaps at UK businesses:1. Lower staff productivity2. Less than ideal customer service and Ineffective innovationIT Training and Certification:86% of IT staff at UK businesses engaged in some type of IT trainingduring the past 12 months.1. 41% of UK executives believe IT certifications will increase inimportance over the next two years; 54% believe IT certifications’importance will remain constant2. 73% of UK executives believe it’s important to test after training toconfirm knowledge gainsSources used for above stats: CompTIA, IMF, CIA World Factbook, IDC*See appendix for definition of core IT occupations
  • Detailed Findings: Businessand Technology Issues
  • Strategic Priorities Include Tech ComponentBase: 1,244 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study20%76%21%77%OverallUKTop Strategic Priorities AmongUK Businesses for 2013NETUnimportantNETImportantNeutral1. Reach new customers2. Reduce costs / overhead3. Improve staff productivity/capabilities4. Innovate more effectively5. Further leverage technology to improvebusiness operations37% of UK executives in this CompTIA surveysay business conditions are improving andexpect 2013 to be better than 2012.62% expect to increase their expenditure onIT products and services over the next 12months.Importance of Technology to UKBusiness Success Trends Upwards
  • Many Businesses Seek to Improve Their Use of IT0%6%38%45%10%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beDegree to Which UK Businesses are“Where They Want to Be” inTechnology Utilization• Security/Cybersecurity• Data storage/back-up• Web/online presence/e-commerce• Network infrastructure• Mobility-related initiatives• Collaboration• Cloud computing• Data analytics/Big data/BusinessintelligenceTop Technology Priorities Over Next 12Months for UK BusinessesBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  • More than Half of UK Businesses have AdoptedCloud Computing to Some Degree22% 21%39%17%20%24%42%14%OverallUKKey Hurdles to Cloud Adoptionfor UK BusinessesCloud Computing Adoption StageFull usestageExperi-mentationstageEvalu-ation orInvesti-gationstageBasicaware-nessstage47% Security or data loss concerns30% Insufficient or unclear ROI27% Slow/unreliable internet access25% Difficulty in integrating or migrating legacyapplications to the cloud24% Cloud services still unproven24% Challenges in developing staff expertise/experience with cloud applications/solutions22% Unclear/costly government regulation orcompliance related to using the cloudBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  • Cybersecurity Risks a Growing Concern1%2%27%44%26%0%1%38%53%DecreasingsignificantlyDecreasingmoderatelyNo changeIncreasingmoderatelyIncreasingsignificantlyUKOverallOverall, 62% of UK BusinessesBelieve the Security Threat Levelhas Increased during Past Two Years• Rise of social networking• Greater interconnectivity ofdevices, systems, users• Greater availability of easy-to-use hackingtools, allowing more individuals to engage incriminal cyber activity• Growing criminalization and organization ofhackers motivated by financial gainTop Factors Cited by UK Businesses forIncreasing Security RisksBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study9%
  • Human Error Is Still a Security Risk Factor56%44%NET increase in humanerror as a security riskfactorNET no change ordecrease in humanerror as a securityfactorTop Drivers of Human Error as anRising Security Risk FactorAssessment of Human Error asa Security Risk Factor• General negligence / carelessness towardssecurity• Failure of staff to get up to speed with newthreats (e.g. mobility, social media, cloud, etc.)• Lack of security expertise with websites andapplications• Increased use of social media by staff• Failure of IT staff to follow security proceduresand policies• Lack of security expertise withnetworks, servers and other infrastructureBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  • Detailed Findings: IT Trainingand Certification Issues
  • 1 in 4 UK Businesses Plan to Hire IT Staff in 2013;Some Expect Challenges in Finding Workers5%56%39%7%70%24%Decrease in IT staff No… Increase in IT staffOverallUK52%48%NET concernedabout IT laborquantity or qualityNET not thatconcerned aboutIT labor quantityor qualityConcern Over Ability to Hire IT Staff2013 Hiring Intent for IT StaffBase: 1,252 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  • Many Businesses Seek Improvementon the IT Skills Front0%4%44%37%15%Not at all closeNot that closeModerately closeVery closeExactly wherewant to beAssessment of how Close UKBusinesses are to Where TheyWant to be with the IT Skills ofTheir IT Staff 30% Lower staff productivity26% Poor customer service /customer engagement26% Ineffective innovation / newproduct development22% Security / defending againstmalware, hacking, etc.17% Speed to market with newproducts or servicesTop Negative Impacts of IT Skills GapsBase: 124 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  • IT Skills Rating Among UK Businesses1. Teamwork2. Customer service3. Project management4. Motivation and initiative5. Strong work ethic6. Flexibility and adaptability7. Verbal and written communication skills8. Analytical skills9. Innovation / Creative problem solvingTop Rated “Soft” IT Skills1. Help Desk / IT support2. Networks / Infrastructure3. Storage / data back-up4. Server / data center management5. Data analytics / Business intelligence6. Database / Information management7. Customer relationship management (CRM)8. Mobile phones / smartphones9. Printers, copiers, multifunction devices10. Enterprise resource planning (ERP)Top Rated IT Skills in Terms ofthe Importance of Maintaining aHigh Skill Level Among IT staffKeep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highestpriority to ensure a high level of IT staff expertise. As businesses move along the adoption curve and engage in more advanced uses ofcloud and mobility, staff expertise in those areas increases. Additionally, in some areas such as security, businesses may rely on outsideexperts for guidance, so building internal skills could be a lower priority.Base: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  • Types of Training/Education Utilizedby IT Staff in Past 12 Months11%8%30%24%40%23%38%45%14%6%30%25%42%14%28%35%No training or educationSome other type of trainingWebinars / Online presentationfrom an instructor or expertReading industry news, technical journals, etc.E-learning / Online self-directed trainingAdditional college courseworkAttending industry conferences, workshops, etc.Training course with an instructor /Classroom instructionUKOverallBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  • Policy Towards the Use of IT Certifications21%37%34%24%44%31%No formal or informal positiontowards the use of IT certificationsInformal – not required,but valued and encouragedFormal – IT certificationsrequired for certain IT staffUKOverallBase: 1,241 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UKSource: CompTIA International Technology Adoption and Workforce Issues study
  • 4 in 10 UK Businesses Expect IT Certificationsto Increase in Importance Over Next Two Years54%30%11%SignificantIncrease inImportanceIncrease inImportanceNETDecreaseNETIncrease inImportanceNoChange73% “It’s important to test after training toconfirm knowledge gains”59% “Teams of staff with IT certificationsbenefit from having a common foundationof knowledge”58% “Staff with IT certifications have provenexpertise”NET Agreement (agree +strongly agree) to StatementsExpectations for Change inImportance of IT CertificationsOver Next Two YearsBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  • UK Businesses Much More Likely to Agree toStatements About IT Certifications Than Disagree15%27%21%20%13%6%5%41%27%32%33%28%32%21%42%43%45%46%58%59%73%Staff holding IT certifications aremore valuable to the organizationRetention is higher among staff with ITcertifications than non-certified staffThe organization is more secure from malwareand hackers due to staff with IT certificationsStaff with IT certifications perform at ahigher level than non-certified staffStaff with IT certifications have proven expertiseTeams of staff with IT certifications benefit fromhaving a common foundation of knowledgeIt’s important to test after trainingto confirm knowledge gainsNET Disagree Neutral NET AgreeNote: Excludes Don’t Know responsesBase: 125 UK business and IT executivesSource: CompTIA International Technology Adoption and Workforce Issues study
  • Appendix
  • U.S. Member Profile19Respondent Profile18%Information Technology (IT) (e.g. hardware, software, ITservices, consulting, reseller, telecom, distributor)12% Manufacturing (other than IT related)11% Professional services (other than IT related)10% Retail/Wholesale (other than IT related)6% Healthcare/Medical6% Financial/Banking/Insurance2% Media/Publishing/Entertainment7% Government (federal, state, local)5%AMTUC (Agriculture, Mining, Transportation, Utilities,Construction)8% Education3% Hospitality13% Other industryPrimary Industry6% 1 – 4 employees5% 5 – 911% 10 – 4917% 50 – 9931% 100 – 49914% 500 – 99916% 1,000 or more employeesStaff SizeBase: 1,256 business and IT executives from Brazil, Canada, France,Germany, India, Japan, Mexico, Middle East, Thailand and the UK14%Executive Management (CEO, President, Managing Director,Owner, etc.)16%Senior Management – IT function (CIO, CSO, VP of IT-relatedfunction, etc.)20%Middle Management – IT function (Director, Manager,Team Leader etc.)12% Staff level – IT function7%Senior Management – business function (CFO, VP, GM ofbusiness function)18%Middle Management – business function (Director,Manager, Team Leader etc.)8% Staff level – business function2% Business Consultant3% IT ConsultantJob Role95% Setting or influencing technology-related strategies*94%Installing or managing hardware, software, communicationsand other technology*94%Purchasing or working with vendors, providers orconsultants of technology products and services*82% Hiring or managing IT staffInvolvement in Tech (NET very + somewhat involved)*To qualify for the survey, respondents had to be very involved or somewhat involved inat least two of these areas, with the majority of respondents being very involved.Note: A mix of industries, company sizes, and job roleswere targeted for this study.
  • Defining Core IT Occupations• Computer Support Specialists• Software Developers, Applications• Computer Systems Analysts• Software Developers, Systems Software• Network and Computer Systems Administrators• Computer Programmers• Computer and Information Systems Managers• Information Security Analysts, Web Dev., and Computer Network Architects• Computer Occupations, All Other• Database Administrators• Computer Hardware Engineers• Computer and Information Research Scientists• Computer Support SpecialistsFor the purposes of this study, core IT occupations include positions related to the list below. In this study, certaintelecommunications occupations were excluded, such as positions responsible for installing or maintaining cellulartowers. Additionally, this study excludes ‘knowledge worker’ type positions, such as technical writer, graphicdesigner or business analyst.
  • comptia.orgWant to know more?As the voice of the IT industry, CompTIA has hundredsof tools, market intelligence reports and businesstraining programs to help IT organizations grow througheducation, certification, advocacy and philanthropy.Check it out at www.comptia.org.Want to know about our research on the IT workforce?Visit http://www.comptia.org/research/it-workforce.aspx.