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Generational Issues in the Workforce

Generational Issues in the Workforce






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  • Q29
  • Q29
  • Gen Y more likely to value career advancement opportunities, the chance to travel and regular feedback on their work than older workers
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Generational Issues in the Workforce Generational Issues in the Workforce Presentation Transcript

  • Generational Issues in the Workforce
  • Workforce Composition Shifting Fast to Youth 48% 43% 20% 23% 22% 23% 16% 35% 44% 2000 2010 2020 Gen Y Gen X Baby Boomers Source: Bureau of Labor Statistics Employment Projections
  • Generational Cohort Birth Dates* Notable Technologies During Coming of Age Years** Gen Z (aka Digital Natives) 1995 – 2011 Smartphones, Tablets, Apps, GPS, Flat Panel Displays, Facebook, Texting, Skype, Mobile Video, On-Demand Everything, The Cloud, Touch/Gesture UI, Gen Y (aka Millennials) 1982 – 1994 DVD, MP3 Players, HDTV, Digital Cameras, Cell Phones, Laptop PCs, Broadband, Email, TiVo, Satellite TV, Google, Sony PlayStation, YouTube, Flash Drives, IM Gen X 1965 – 1981 VCR, Sony Walkman, CD Players, Cable TV, Cordless Telephones, Palm Pilot, Microsoft Windows 2.0/3.0, Netscape, AOL Baby Boomers 1946 – 1964 Color TV, Hi-Fi stereo systems, 8-Track, Pocket Calculators, Floppy Disk, MS-DOS * Generational Cohorts and Related Tech Trends
  • 2% 33% 43% 22% 7% 42% 37% 13% 11% 53% 27% 7% Lower side of technology usage Middle tier use of technology Upper tier use of technology Cutting edge technology usage Baby Boomers Gen X Gen Y Males across all age categories are more likely than females to identify as “cutting edge” or “upper tier” in their use of technology Self-Assessed Technology Rating
  • 39% 51% 6% 31% 51% 16%18% 55% 26% Gen Y Gen X Baby Boomers Not Using Facebook Personal Only Personal + Work Use of Facebook 43% of Gen Y believes skills related to social media are an important part of their skill set 36% of Gen Y needs access to currently restricted social media tools to do their jobs better 58% of Gen Y and 55% of Gen X agrees that social media has led to a blurring of boundaries between work and personal life Social Media Increasingly a Work Tool
  • Those who would use…. Age 20-29 Age 30-39 Age 40-49 Age 50 + Video chat 45% 45% 39% 33% Instant messaging 57% 64% 61% 48% Social media, such as submitting a question to a community of knowledgeable experts 48% 46% 38% 24% Paid support for priority service 40% 44% 44% 27% Mobile app to facilitate finding answers to resolve an issue or connecting to IT support 54% 53% 42% 29% 73% of employees report satisfaction with current IT support process at their company The Evolution of IT Support
  • 1 More support for training and professional development/acquiring new skills More career advancement opportunities More recognition for accomplishments More budget Access to more or better technologies/applications 2 3 4 5 Top Requested Resources to Enhance Job Satisfaction
  • 22% 23% 31% 40% 42% 58% Sexual harassment Sales/business development-related Legal/compliance-related Team-building/communications skills-related Tech-related training Training/professional development specific to my profession Incidence of Training/Professional Dev. Time period: past 12 months
  • Level of professional development desired in the coming year 19% 41% 36% 3% Moderately more Learning methodologies used in the last 12 months LessStay same Significantly more 44% Self-study (training/review guides) 38% E-learning (instructor or self-paced) 37% Informal training by peers/managers 36% Instructor-led classroom on-site 26% Instructor-led classroom off-site Professional Development Methodologies
  • comptia.org Want to know more? As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT organizations grow through education, certification, advocacy and philanthropy. Check it out at www.comptia.org.