CompTIA Breakaway 2011 press research briefing v final

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  • From UC study: Degree of problem with end users operating freely of IT department23% Significant issue50% Minor issue
  • CompTIA Breakaway 2011 press research briefing v final

    1. 1. Information Technology Market Trends<br />Carolyn April<br />Director of Industry Analysis<br />capril@comptia.org<br />Seth Robinson<br />Directory of Technology Analysis<br />srobinson@comptia.org<br />Tim Herbert<br />Vice President of Research<br />therbert@comptia.org<br />
    2. 2. About the CompTIA Research and Market Intelligence Program<br /><ul><li>Measure, track, explore, interpret, data to intelligence
    3. 3. Member-driven program
    4. 4. Strict research controls | Independent data collection </li></ul>Why/How:<br /><ul><li>Technologies (e.g. UC, Security, Cloud, Mobility)
    5. 5. Channel and Business models (e.g. Managed Services, Cloud)
    6. 6. Verticals (e.g. Healthcare, Government, SMB)
    7. 7. Special topics (e.g. Workforce, Business Confidence, Green IT)</li></ul>What:<br />Where:<br />http://www.comptia.org/members/research<br />
    8. 8. On Tap for Today<br />
    9. 9. Macro Trends<br />
    10. 10. Business Confidence Continues to Affect Many Decisions, both In and Outside the IT Industry <br />Source: CompTIA Q3 IT Industry Business Confidence Index<br />Base: 449 U.S. IT firms <br />
    11. 11. Technology Transforming Business Processes<br />Tactics companies use in moving towards a “paperless” office <br />Source: CompTIA Printing and Document Management Trends study<br />Base: 400 IT and business executives (aka end users) <br />
    12. 12. New Models, New Trade-Offs<br />Expected Benefits of Cloud Model <br />Likelihood to Consider Cloud Model for Next Communications Investment<br />64%Ease of use / Reduced complexity<br />57%Lower upfront costs (OPEX vs. CAPEX)<br />53%Business continuity / Reliability<br />53%Speed / Ease of implementation<br />47%Features / capabilities<br />Source: CompTIA Unified Communications Trends study<br />Base: 600 IT and business executives (aka end users) <br />
    13. 13. Technology No Longer “Owned” by the IT Dept.<br />Drivers of cloud computing adoption within small and medium-size businesses<br />Source: CompTIA SMB Tech Adoption Trends study<br />Base: 600 IT and business executives (aka end users) <br />
    14. 14. Evolving Models of Engagement and Interaction<br />Ways companies use social media to connect with customers<br />Source: CompTIA SMB Tech Adoption Trends study<br />Base: 600 IT and business executives (aka end users) <br />
    15. 15. Technology Trends<br />
    16. 16. The Technology Needs of SMBs<br />Source: CompTIA SMB Tech Adoption Trends study<br />Base: 600 IT and business executives (aka end users) <br />
    17. 17. High Levels of Satisfaction with the Cloud, but Transition Challenges do Exist<br />Somewhat Significant<br />Very Significant Challenge<br />72% feel more positive about cloud computing today than they did one year ago<br />Source: CompTIA Cloud Computing Trends study<br />Base: 600 IT and business executives (aka end users) <br />
    18. 18. Evolving Technologies Shift Communications Focus<br />End user expectations for communications focus over next 2 years<br />80% of companies say tablets will play a major or minor role in their communications and collaboration strategy.<br />Source: CompTIA Unified Communications Trends study<br />Base: 600 IT and business executives (aka end users) <br />
    19. 19. Transformational Technologies in the Education Space<br />A net 78% of U.S. K-12 educators believe the proliferation of technology has had a net positive impact on overall education results, processes and performance.<br />Source: CompTIA’s IT Opportunities in the Education Market study<br />Base: 353 U.S. K-12 teachers, administrators and IT staff<br />
    20. 20. Solution Provider Perceptions of Most Challenging Aspects of EMR/EHR Meaningful Use Criteria<br />53% Maintaining up-to-date list of active diagnoses<br />48% e-Prescribing<br />47% Maintaining active medication allergies list<br />44% Health information exchange<br />44% Information security risk analysis<br />41% Clinical decision support<br />36% CPOE<br />Networking<br />Mobility<br />Analytics<br />Security<br />Interoperability<br />Real-time Data<br />Source: CompTIA Healthcare IT study<br />Base: 250 IT firms in the HIT space<br />
    21. 21. Channel Trends<br />
    22. 22. The Channel is Changing, but It’s Still Very Much a Vital Link in the Industry<br />IT Solution Provider/ VAR<br />Estimates suggests 75% of IT products and services sold to businesses in the U.S. are delivered via “the channel.” This equates to over $350 billion of U.S. IT product and service sales.<br />Vendor<br />Distributor<br />Customer<br />Approximately75,000U.S. IT solution providers / VARs businesses (employer firms). Note: channel size estimates vary depending on how firms are counted.<br />
    23. 23. Channel Business Transformation #1: The Cloud<br />Channel momentum behind cloud computing: 2011 vs. 2010<br />85%of channel companies identified as having heavy <br />to moderate involvement in cloud <br />Source: CompTIA’s State of IT Channel Programs study<br />Base: 400 U.S. IT firms involved in channel programs <br />
    24. 24. Business Transformation #2: Managed Services<br />Importance of factors when transitioning to the managed print services model<br />Very Important<br />Important<br />Source: CompTIA Managed Print Services study<br />Base: 245 U.S. managed print services providers.<br />
    25. 25. Channel Partner Program Changes on the Horizon<br />
    26. 26. Getting There: Channel Specialization Strategies<br />Ways VARs, etc. participate in vendor programs that focus on specialization.<br />How VARs respond to specialization push…<br />48% Focused on technical specializations i.e. product combinations <br />39% Developed one primary specialization area <br />36% Developed as many specialization areas as possible <br />29% Focused on market-oriented specializations i.e. selling to SMB <br />Source: CompTIA’s State of IT Channel Programs study<br />Base: 400 U.S. IT firms involved in channel programs <br />
    27. 27. Solution Provider Challenges in Tackling the Healthcare Vertical<br />Overall, solution providers report a very positive experience doing business in the healthcare vertical, but do face some challenges.<br />48%Understanding regulations (e.g. HIPPA, HITECH)<br />42%Technical training (e.g. EMR/EHR)<br />37% Adjusting business practices (e.g. work during non-patient hours)<br />34% Training sales staff<br />34% Creating new targeted marketing materials<br />32% Deciding which EMR/EHR vendors to align with<br />29% Meeting criteria to join vendor partner programs<br />23% Securing financing to fund entry into healthcare market<br />Source: CompTIA Healthcare IT study<br />Base: 250 IT firms in the HIT space<br />
    28. 28. Thank You | Questions?<br />Carolyn April<br />Director of Industry Analysis<br />capril@comptia.org<br />Seth Robinson<br />Directory of Technology Analysis<br />srobinson@comptia.org<br />Tim Herbert<br />Vice President of Research<br />therbert@comptia.org<br />

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