CompTIA Market Intelligence | January 2013 4th Annual Healthcare ITInsights and Opportunities        SUMMARY FINDINGS
Top 5 Strategic Priorities of Healthcare Providers  1   Reduce operational or overhead costs  2   Increase staff productiv...
Importance of Information Technology to HealthcareProviders Trends UpwardRating of Importance of IT to Practice        Rat...
Ways Healthcare Providers Manage the IT Function   All IT functions managed internally                32%               Pe...
Reported EMR/EHR Adoption Among HealthcareProviders        43%              38%                     Year 2012             ...
Assessment of the EMR/EHR ImplementationProcess Assessment of EHR Implementation          Healthcare Provider NET Agreemen...
Self-Reported Stage 1 Meaningful Use Attestation                                              Healthcare Providers Percept...
Mobile Device Adoption Among Healthcare Providers       Some Staff Using    All Staff Using                               ...
Healthcare Provider Usage of Tablets                                                                   Current   Plan to S...
Few Healthcare Providers Have a ComprehensiveMobility Policy in Place                                                     ...
Changing Dynamics of Communicating with Patients                                                                          ...
About this ResearchCompTIA’s 4th Annual Healthcare IT Insights and Opportunities study was conducted to build on previous ...
Want to know more?As the voice of the IT industry, CompTIA has hundredsof tools, market intelligence reports and business ...
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4th Annual Healthcare IT Insights and Opportunities

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CompTIA’s 4th Annual Healthcare IT Insights and Opportunities study explores HIT (healthcare IT) trends, challenges and opportunities. Understand current and future HIT investments; the HIT sales process, including customer (e.g. doctors) pain points; market drivers and hurdles to HIT investments especially in the area of EMR/HER; and the need for HIT training and education.

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4th Annual Healthcare IT Insights and Opportunities

  1. 1. CompTIA Market Intelligence | January 2013 4th Annual Healthcare ITInsights and Opportunities SUMMARY FINDINGS
  2. 2. Top 5 Strategic Priorities of Healthcare Providers 1 Reduce operational or overhead costs 2 Increase staff productivity Implement/Improve 3 workflow efficiencies 1 Practice Priority Grow practice/Find new revenue 4 opportunities 2 Tech Priority 5 Improve risk management and compliance
  3. 3. Importance of Information Technology to HealthcareProviders Trends UpwardRating of Importance of IT to Practice Rating of Satisfaction with IT Systems, Devices and Applications Very Very 52% Important 6% Satisfied 60% Mostly Satisfied 37% Important 27% 8% NET Neutral NET NET Partly NET Unimportant Important Dissatisfied Satisfied, Pa Satisfied rtly Dissatisfied
  4. 4. Ways Healthcare Providers Manage the IT Function All IT functions managed internally 32% Periodic use of IT firm for maintenance, repair, etc. 29% Periodic use of IT firm for integration, development, etc. 26% Use of Managed IT Services Model 22%
  5. 5. Reported EMR/EHR Adoption Among HealthcareProviders 43% 38% Year 2012 Year 2011 20% 20% 17% 15% 14% 13% 9% 9% Compre- Partial In the Evaluating No action hensive system or process taken yet system in modules of imple- place in place menting
  6. 6. Assessment of the EMR/EHR ImplementationProcess Assessment of EHR Implementation Healthcare Provider NET Agreement to Adoption Statements 8% 44% “We were prepared for the transition to EMR/EHR” Much 8% Better 57% “We understood and accepted Than changes to workflow” Expected 32% 34% Better 19% Than 38% “We had full buy-in from staff for Expected the transition to EMR/EHR” NET About As NET Worse Expected Better
  7. 7. Self-Reported Stage 1 Meaningful Use Attestation Healthcare Providers Perceptions of Most Challenging Aspects of 52% Stage 1 Meaningful Use 1. Capability to exchange key clinical information among providers 2. Maintaining up-to-date problem list of current or active diagnoses 23% 24% 3. e-Prescribing 4. Patient clinical visit summary 5. Maintaining active medication list 6. Clinical decision support 7. Drug-drug and drug-allergy interaction Have Expect to Not sure checks attested attest when will 8. Report ambulatory quality measures stage 1 soon attest / NA meaningful use
  8. 8. Mobile Device Adoption Among Healthcare Providers Some Staff Using All Staff Using 77% of healthcare providers indicate mobility has had a NET 35% positive impact on their practice 12% 7% 49% 50% 46% You Are Here Laptop PCs Smartphones Tablets
  9. 9. Healthcare Provider Usage of Tablets Current Plan to Start Tablets Usage Doing Medical or healthcare related apps 56% 26% Business productivity (e.g. email, scheduling, etc.) 52% 26% Mobile access to EMR/EHR 45% 31% Displaying information to patients (e.g. X-ray or MRI) 35% 31% Communicating with patients 31% 26% Medical accessories (e.g. iStethoscope, "lab-on-a-chip", etc.) 15% 26%
  10. 10. Few Healthcare Providers Have a ComprehensiveMobility Policy in Place Reported use among healthcare providers Mandatory passcode on device 50% Mandatory encryption of data on device 35% Restrictions on the use of certain types of apps 31% Ensure operating system/apps are up-to-date 29% Use of a dedicated mobile security application 21% Regular back-up of mobile device 20% 4 in 10 healthcare Means to track and/or remotely providers report having a 17% wipe data on a lost device comprehensive or partial Use of mobile device management (MDM) 13% mobility policy in place
  11. 11. Changing Dynamics of Communicating with Patients 43% Website for patients to access forms, directions 36% 34% Allowing patients to email or text questions 33% 29% Email reminders of appointments 17% 26% Social networking (e.g. Facebook, etc.) 19% 20% Text message reminders of appointments 8% 18% 2012 Web portal for patients to view medical records 15% 17% 2011 Online appointment scheduling 19% 10% Instant messaging (IM) 9% 7% Videoconferencing / Video chat (e.g. Skype) 6%
  12. 12. About this ResearchCompTIA’s 4th Annual Healthcare IT Insights and Opportunities study was conducted to build on previous CompTIAresearch in the healthcare space and further explore HIT (Healthcare IT) trends, challenges and opportunities. Theobjectives of this research are:• Understand current and future HIT investments• Understand the HIT sales process, including customer (e.g. doctors) pain points• Understand market drivers and hurdles to HIT investments especially in the area of EMR/HER• Understand the need for HIT training and educationThe study consists of four sections, which can be viewed independently or together as chapters of a comprehensive report.Section 1: Healthcare IT Market OverviewSection 2: EMR/EHR Adoption UpdateSection 3: mHealth TrendsSection 4: Managing the IT FunctionThe research consists of a quantitative online survey of 375 doctors, dentists and other healthcare providers oradministrators. The sampling intentionally focused on small healthcare practices. Data collection occurred duringNovember, 2012. The margin of sampling error at the 95% confidence level for the results is +/- 5.2 percentage points.Sampling error is larger for subgroups of the data.As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accuratelycalculated, precautionary steps were taken in all phases of the survey design, collection and processing of the data tominimize its influence.CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed toCompTIA Market Intelligence staff at research@comptia.org.CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market ResearchEthics and Standards.
  13. 13. Want to know more?As the voice of the IT industry, CompTIA has hundredsof tools, market intelligence reports and business comptia.orgtraining programs to help IT channel organizations growthrough education, certification, advocacy andphilanthropy.Check it out at www.comptia.org.Want to know about our healthcare IT research?Visit http://www.comptia.org/research/healthcareit.aspx.

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