Screaming at Work:  Not Okay
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Screaming at Work: Not Okay

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Screaming at Work: Not Okay Presentation Transcript

  • 1. Compass Rose Consulting Donna Price Leadership Consultant Keynote Speaker, Seminar Leaderwww.CompassRoseConsulting.com
  • 2. just not the right approach to dealwith your boss, your co-workers or your employees
  • 3. But overall screaming just is not good for business.
  • 4. high quality services or products and they find that the employeesare have an out and out screaming match?
  • 5. The customer feels uncomfortable.What should they do? Do they say “excuse me”?
  • 6. or perhaps they just leave their items on the counter and walk out
  • 7. Are they speaking highly of your customer service?Do they want to return or do they feel a new service provider --- your competition
  • 8. that they are powerless to change the environment and make it a good place to work
  • 9. they may actually feel fearful and be dealing with their fears as a manager with loud outbursts
  • 10. a pattern of behavior that they are unsure how to change
  • 11. training they must teach newbehaviors and coach staff on how to make needed changes
  • 12. recognize the impact of this behavior andseek out resources to make necessary changes
  • 13. behavior for managers and let them know that screaming is not acceptable
  • 14. It is worth investing in coaching and training to make changes in behavior
  • 15. Through this combination new skills can be learned and then practiced
  • 16. with staffs over controlling, screaming, and disempowering will all be addressed
  • 17. engagement, increased innovation and a collaborative team environment
  • 18. ultimately your company becomes a good place to work
  • 19. increases in innovative ideas are shared, collaborative problem solving and more.
  • 20. www.CompassRoseConsulting.com
  • 21. www.CompassRoseConsulting.com/Subscribe