Compass Rose Consulting                                Donna Price                                Leadership Consultant   ...
just not the right approach to dealwith your boss, your co-workers or                    your employees
But overall screaming   just is not good for             business.
high quality services or products  and they find that the employeesare have an out and out screaming                      ...
The customer feels          uncomfortable.What should they do? Do  they say “excuse me”?
or perhaps they just leave their items on the counter                                        and walk out
Are they speaking highly of your customer service?Do they want to return or do they feel a new service                    ...
that they are powerless to change    the environment and make it a               good place to work
they may actually feel fearful and be dealing with     their fears as a manager with loud outbursts
a pattern of behavior that they are unsure how to                                          change
training they must teach newbehaviors and coach staff on how to              make needed changes
recognize the impact  of this behavior andseek out resources to      make necessary              changes
behavior for managers and let them know that                 screaming is not acceptable
It is worth investing in coaching and training to                      make changes in behavior
Through this combination new skills can be learned                               and then practiced
with staffs over controlling, screaming, and       disempowering will all be addressed
engagement, increased innovation and a       collaborative team environment
ultimately your company becomes a good place to                                          work
increases in innovative ideas are shared, collaborative problem solving and more.
www.CompassRoseConsulting.com
www.CompassRoseConsulting.com/Subscribe
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
Screaming at Work:  Not Okay
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Screaming at Work: Not Okay

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Screaming at work is not the correct strategy for dealing with conflict. Whether you are a manager or an employee, screaming is just not the right approach to deal with your boss, your co-workers or your employees. When managers take on a screaming approach, then employees think that screaming is okay. But overall screaming just is not good for business.

What do customers think when they are at the counter waiting to purchase your high quality services or products and they find that the employees are have an out and out screaming match. It really doesn’t even matter what the topic is. The customer feels uncomfortable. What should they do? Do they say “excuse me”? Or do they wait patiently for the match to end, or perhaps they just leave their items on the counter and walk out. What happens to the customer after they leave your business? Are they speaking highly of your customer service? Do they want to return or do they feel a new service provider --- your competition.

When there is fighting at work it decreases your business effectiveness. There is an impact on the customers and there is a detrimental impact on your staff and managers. For staff, they feel angry, uncomfortable, hurt and possibly many other emotions. There is an impact on their work performance as well and it is a negative impact. They may even feel depressed and/or helpless; that they are powerless to change the environment and make it a good place to work. For managers, if they are the screamer, they may actually feel fearful and be dealing with their fears as a manager with loud outbursts. The manger may also feel helpless as they have created a pattern of behavior that they are unsure how to change.

Screaming behaviors do need to be changed by both managers and employees. For employees, managers/leaders need to give staff alternatives through coaching and training they must teach new behaviors and coach staff on how to make needed changes. Boundaries of acceptable behaviors should be outlined for staffs.

For managers, business owners and leaders take on the responsibility to recognize the impact of this behavior and seek out resources to make necessary changes. They too, can outline boundaries of acceptable behavior for managers and let them know that screaming is not acceptable. The impact of terminating employees and managers is severe. It is worth investing in coaching and training to make changes in behavior. Good coaching combined with training can have dramatic impacts on these types of behaviors. Through this combination new skills can be learned and then practiced. Creating a coaching culture can be the long term goal.

http://www.compassroseconsulting.com

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Screaming at Work: Not Okay

  1. 1. Compass Rose Consulting Donna Price Leadership Consultant Keynote Speaker, Seminar Leaderwww.CompassRoseConsulting.com
  2. 2. just not the right approach to dealwith your boss, your co-workers or your employees
  3. 3. But overall screaming just is not good for business.
  4. 4. high quality services or products and they find that the employeesare have an out and out screaming match?
  5. 5. The customer feels uncomfortable.What should they do? Do they say “excuse me”?
  6. 6. or perhaps they just leave their items on the counter and walk out
  7. 7. Are they speaking highly of your customer service?Do they want to return or do they feel a new service provider --- your competition
  8. 8. that they are powerless to change the environment and make it a good place to work
  9. 9. they may actually feel fearful and be dealing with their fears as a manager with loud outbursts
  10. 10. a pattern of behavior that they are unsure how to change
  11. 11. training they must teach newbehaviors and coach staff on how to make needed changes
  12. 12. recognize the impact of this behavior andseek out resources to make necessary changes
  13. 13. behavior for managers and let them know that screaming is not acceptable
  14. 14. It is worth investing in coaching and training to make changes in behavior
  15. 15. Through this combination new skills can be learned and then practiced
  16. 16. with staffs over controlling, screaming, and disempowering will all be addressed
  17. 17. engagement, increased innovation and a collaborative team environment
  18. 18. ultimately your company becomes a good place to work
  19. 19. increases in innovative ideas are shared, collaborative problem solving and more.
  20. 20. www.CompassRoseConsulting.com
  21. 21. www.CompassRoseConsulting.com/Subscribe
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