Introduction to non-violent communication

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2009/05 - Wageningen International [A presentation on that introduces the term non-violent communication]

2009/05 - Wageningen International [A presentation on that introduces the term non-violent communication]

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Transcript

  • 1. Introduction to Non Violent Communication
  • 2. Marshall Rosenburgh
    • http://www.nonviolentcommunication.com/video/MBRPromoOBID.html?wt1
  • 3. “ violent” communication
    • What we often do:
      • Judge
      • Express quasi feeling
      • Fixate on strategy
      • Demand of others
  • 4. The NVC Model
    • Honestly expressing
      • Observations
      • Feelings
      • Needs
      • Requests
    • Empathetic listening
      • Observations
      • Feelings
      • Needs
      • Requests
  • 5. Feelings
    • Affectionate
    • Confident
    • Engaged
    • Inspired
    • Excited
    • Exhilarated
    • Grateful
    • Hopeful
    • Joyful
    • Peaceful
    • Refreshed
    • Afraid
    • Annoyed
    • Angry
    • Aversion
    • Confused
    • Disconnected
    • Disquiet
    • Embarrassed
    • Fatigue
    • Pain
    • Sad
    • Tense
    • Vulnerable
    • Yearning
  • 6. Needs
    • Connection
    • Physical well-being
    • Honesty
    • Play
    • Peace
    • Meaning
    • Autonomy
  • 7. 10 Things We Can Do to Contribute to Internal, Interpersonal, and Organizational Peace
    • Spend some time each day quietly reflecting on how we would like to relate to ourselves and others.
    • Remember that all human beings have the same needs.
    • Check our intention to see if we are as interested in others getting their needs met as our own.
    • When asking someone to do something, check first to see if we are making a request or a demand.
    • Instead of saying what we DON'T want someone to do, say what we DO want the person to do.
    • Instead of saying what we want someone to BE, say what action we'd like the person to take that we hope will help the person be that way.
    • Before agreeing or disagreeing with anyone's opinions, try to tune in to what the person is feeling and needing.
    • Instead of saying "No," say what need of ours prevents us from saying "Yes."
    • If we are feeling upset, think about what need of ours is not being met, and what we could do to meet it, instead of thinking about what's wrong with others or ourselves.
    • Instead of praising someone who did something we like, express our gratitude by telling the person what need of ours that action met.
  • 8. Exercise
    • Form groups of three
    • Each person think of specific situation related to the programmatic approach where you ended dissatisfied with an interaction
    • Take the roles of sharer, active listener and observer
    • For the situation the sharer goes through each of the 4 steps, observation; feelings; needs; request
    • The listener probes and helps the sharer to keep focused
    • The observer observes the sharer and listener and gives feedback at the end. They can advise if needed
    • Talk about your feelings and needs in the NOW!
  • 9. Visit
    • http://www.cnvc.org/ - centre for non-violent communication
    • See also Bridges not Walls – interpersonal communication John Stewart