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Customer service solutions
1. Delivering positive customer experiences is what
customer service is all about. Positive experiences
lead to a lasting relationship. We can enhance
your customer’s experience, satisfaction and
expand their lifetime value.
2. Communication Avenue’s customer service solutions include
comprehensive end to end customer support functions. Every day we
support simple and complex customer service interactions such as billing
inquiries, complaint handling, cross sell, up sell and technical support.
3. We partner with customers just like you as a seamless
extension of your brand with each and every customer
touch point.
4. Coracall has made significant investments in key delivery locations; providing our
clients with specific, tailor made solutions including multi lingual support. At Coracall
we guarantee your company and customers:
A global delivery model from one of three delivery locations using best in class
operating and quality standards.
The latest in technology and world class infrastructure providing
seamless, connectivity, redundancy, disaster recovery and business continuity.
The best and brightest of talent. Our philosophy to recruitment and ongoing
employee development ensures that our clients’ programs are staffed with people
with requisite experience and expertise.