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Microblogging in Project Management: Improving communication and documentation with status information

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Dirk Röhrborn's presentation on the use of microblogging in project management at the PM-05 conference in Heraklion/Create on 31st October 2010.

Dirk Röhrborn's presentation on the use of microblogging in project management at the PM-05 conference in Heraklion/Create on 31st October 2010.

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  • 1. Microblogging in Project Management
    Improvingcommunicationanddocumentationwithstatus information
    Dirk Röhrborn
    Communardo Software GmbH, Germany
    Martin Böhringer
    Technische Universität Chemnitz, Germany
  • 2. Communardo Software GmbH
    Communication and Collaboration im Unternehmen
  • 3. Microblogging in Project Management
    Main communicationtoolstoday
    Daily life in projectcommunication
    Paradigm change fromdirecttonetworkedcommunication
    Howdoes Microblogging boostteamcommunication ?
    Howdoes Microblogging change communication in projects ?
    Howdoes Microblogging change documentation?
    How do projectsbenefitfromenterprise microblogging ?
  • 4. Communication toolstoday
    Whichtoolsareyouusingtoday?
    Meetings
    Telefone
    Telefax
    Letters
    E-Mail
    Instant Messaging
    Video- orwebconferencing
    Weblogs
    Wiki
    Microblogs
    • Telefone and E-Mail dominatetoday‘sproject communikation in mostinstitutions.
  • A usualworkingsituation (Take 1)
    A: Component XY isunusable! Anyidea?
    B: Not at all.
    B: Hi PM, Compont XY must bere-deveopled, 2 weeksdelayexpected
    Reply: „Out of office“
    2 dayslater, jour fixe:Work package XY delayedby 2 weeks.
    C: We will havetowork on project B. Thereforecompletiononlypossible in 3 weeks.
    PM: E-Mail to Account Manager: Minimal delay 3.5 weeks!
    D: Component XY fails! Haveyouhadthisbefore?
    E: Is there a newreleaseavailable? Youshould check this!
    …. Yes, thisworkswith a changedinterface…
    Customer? 
    Manager
    Project manager
    Project manager
    Team
    Team
    Loss of information and double work due tobarrierscausedbyconventionalmeans of communication.
  • 5. Toomany e-mails. Importantmessages not delivered. Key knowledge not well distributed. Decisionscannotbetracked.
    Problems in projectcommunication
  • 6. Twitter revolutionizesinternetcommunication
    • Short messages (140 characters)
    • 7. Accessibletoanyone
    • 8. Simple
    • 9. Quick
    See also [McAfee]
  • 10. Paradigm change fromdirecttonetworkedcommunication
    © Stephanie Hofschläger / PIXELIO
  • 11. A usualworkingsituation (Take 2)
    A: Micromessage: Component XY fails. Anybodywhoknowshelp?
    D: @A Thisis a knownissue! #Update to lastest version will fix this….
    A: @D great, it‘sworkingnow. Thanks!.
    Client:
    Manager
    Project manager
    Project manager
    Team
    Team
    Team communication via Microblogging increasestransparency, capabilityandspeed of problemsolving !
  • 12.
    • Interactive userinterfacetoread, writeand find.
    • 13. Notes with 140+ chars, #-tags and @-replies
    • 14. Messages in chronological order (logbook)
    • 15. Filter by tag, author, workspace, etc.
    • 16. Mobile access for Blackberry, iPhone, Androidand Windows mobile smartphones
  • Characteristics of microblog-basedteamcommunication
    Simplicity
    Equality and openness
    Self-organized content structures
    Task-related messages
    Shortness
    Conversations
    Confidentiality
    Informality
  • 17. How does Microblogging change communication in projects ?
    Less e-mail. Meetings used for problemsolvinginstead of information distribution. High degree of transpancyandtraceability.
    © P. Kirchhoff / PIXELIO
  • 18. Howdoes Microblogging change documentation?
    Documentationshouldbeupdatedcontinously.
    Microblogs helptobuild a project log book.
    Thereisno extra effort!
  • 19. Howdoes Microblogging change documentation?
    Problems andsolutionsdocumented. Micromessagesused as inputto formal documentation. Continousprojectlogbook.
    RainerSturm/ PIXELIO
  • 20. How do projectsbenefitfromenterprise microblogging ?
    Higher transparencywithinandacrossprojects
    Quicker solution of problems
    Support for self-organizedteams
    Betterintegration of remote workers (offshore, home, client)
    Implicitedocumentation of decisionsandsolutions
    Betternetworking in large projectsandtroughoutorganisations
  • 21. Communote: European online serviceandsoftwareproduct for enterpriseuse. www.communote.com
    Yammer, Present.ly, Socialcastfromthe US
    Wordpress P2, Open Source add-on to Wordpress. www.wordpress.org
    Andothers
    Microblogging Platforms (Selection)
  • 22. Outlook: Enterprise Microblogging
    Micro-communication will become an importantpart of enterprisecommunication plattforms and will beintegratedintomany business applications.
  • 23. Thankyouverymuch for yourattention!
    Dirk Röhrborn
    Communardo Software GmbH
    Dirk.Roehrborn@communardo.de
    +49-(351) 83382-210
    www.communardo.de | www.communote.com
    www.xing.com/profile/dirk_roehrborn

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