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Microblogging in Project Management: Improving communication and documentation with status information
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Microblogging in Project Management: Improving communication and documentation with status information

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Dirk Röhrborn's presentation on the use of microblogging in project management at the PM-05 conference in Heraklion/Create on 31st October 2010.

Dirk Röhrborn's presentation on the use of microblogging in project management at the PM-05 conference in Heraklion/Create on 31st October 2010.

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    Microblogging in Project Management: Improving communication and documentation with status information Microblogging in Project Management: Improving communication and documentation with status information Presentation Transcript

    • Microblogging in Project Management
      Improvingcommunicationanddocumentationwithstatus information
      Dirk Röhrborn
      Communardo Software GmbH, Germany
      Martin Böhringer
      Technische Universität Chemnitz, Germany
    • Communardo Software GmbH
      Communication and Collaboration im Unternehmen
    • Microblogging in Project Management
      Main communicationtoolstoday
      Daily life in projectcommunication
      Paradigm change fromdirecttonetworkedcommunication
      Howdoes Microblogging boostteamcommunication ?
      Howdoes Microblogging change communication in projects ?
      Howdoes Microblogging change documentation?
      How do projectsbenefitfromenterprise microblogging ?
    • Communication toolstoday
      Whichtoolsareyouusingtoday?
      Meetings
      Telefone
      Telefax
      Letters
      E-Mail
      Instant Messaging
      Video- orwebconferencing
      Weblogs
      Wiki
      Microblogs
      • Telefone and E-Mail dominatetoday‘sproject communikation in mostinstitutions.
    • A usualworkingsituation (Take 1)
      A: Component XY isunusable! Anyidea?
      B: Not at all.
      B: Hi PM, Compont XY must bere-deveopled, 2 weeksdelayexpected
      Reply: „Out of office“
      2 dayslater, jour fixe:Work package XY delayedby 2 weeks.
      C: We will havetowork on project B. Thereforecompletiononlypossible in 3 weeks.
      PM: E-Mail to Account Manager: Minimal delay 3.5 weeks!
      D: Component XY fails! Haveyouhadthisbefore?
      E: Is there a newreleaseavailable? Youshould check this!
      …. Yes, thisworkswith a changedinterface…
      Customer? 
      Manager
      Project manager
      Project manager
      Team
      Team
      Loss of information and double work due tobarrierscausedbyconventionalmeans of communication.
    • Toomany e-mails. Importantmessages not delivered. Key knowledge not well distributed. Decisionscannotbetracked.
      Problems in projectcommunication
    • Twitter revolutionizesinternetcommunication
      • Short messages (140 characters)
      • Accessibletoanyone
      • Simple
      • Quick
      See also [McAfee]
    • Paradigm change fromdirecttonetworkedcommunication
      © Stephanie Hofschläger / PIXELIO
    • A usualworkingsituation (Take 2)
      A: Micromessage: Component XY fails. Anybodywhoknowshelp?
      D: @A Thisis a knownissue! #Update to lastest version will fix this….
      A: @D great, it‘sworkingnow. Thanks!.
      Client:
      Manager
      Project manager
      Project manager
      Team
      Team
      Team communication via Microblogging increasestransparency, capabilityandspeed of problemsolving !
      • Interactive userinterfacetoread, writeand find.
      • Notes with 140+ chars, #-tags and @-replies
      • Messages in chronological order (logbook)
      • Filter by tag, author, workspace, etc.
      • Mobile access for Blackberry, iPhone, Androidand Windows mobile smartphones
    • Characteristics of microblog-basedteamcommunication
      Simplicity
      Equality and openness
      Self-organized content structures
      Task-related messages
      Shortness
      Conversations
      Confidentiality
      Informality
    • How does Microblogging change communication in projects ?
      Less e-mail. Meetings used for problemsolvinginstead of information distribution. High degree of transpancyandtraceability.
      © P. Kirchhoff / PIXELIO
    • Howdoes Microblogging change documentation?
      Documentationshouldbeupdatedcontinously.
      Microblogs helptobuild a project log book.
      Thereisno extra effort!
    • Howdoes Microblogging change documentation?
      Problems andsolutionsdocumented. Micromessagesused as inputto formal documentation. Continousprojectlogbook.
      RainerSturm/ PIXELIO
    • How do projectsbenefitfromenterprise microblogging ?
      Higher transparencywithinandacrossprojects
      Quicker solution of problems
      Support for self-organizedteams
      Betterintegration of remote workers (offshore, home, client)
      Implicitedocumentation of decisionsandsolutions
      Betternetworking in large projectsandtroughoutorganisations
    • Communote: European online serviceandsoftwareproduct for enterpriseuse. www.communote.com
      Yammer, Present.ly, Socialcastfromthe US
      Wordpress P2, Open Source add-on to Wordpress. www.wordpress.org
      Andothers
      Microblogging Platforms (Selection)
    • Outlook: Enterprise Microblogging
      Micro-communication will become an importantpart of enterprisecommunication plattforms and will beintegratedintomany business applications.
    • Thankyouverymuch for yourattention!
      Dirk Röhrborn
      Communardo Software GmbH
      Dirk.Roehrborn@communardo.de
      +49-(351) 83382-210
      www.communardo.de | www.communote.com
      www.xing.com/profile/dirk_roehrborn