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CSL In Session - Engaging Customer Curiosity
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CSL In Session - Engaging Customer Curiosity

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How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, …

How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas inspired by the R-Squared Conference.

This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared by State Library staff through our CSL In Session program. Look for more sessions inspired by R-Squared in the coming months!

For more on CSL In Session, visit http://cslinsession.cvlsites.org

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No notes for slide
  • Pre-webinar – can be added in the rotation
  • Make links live Add in acknowledging attendees Cover objectives
  • Context of curiosity in libs I am thinking of the “put yourself in their shoes” analogy, maybe an image, and really draw that analogy clearly
  • May need to make into regular boxes
  • Give an example of why this concept is useful, tied to libraries. Setup activity (Activity happens, no slide, 4 questions. Slides go away) Image of a question mark?
  • Example of a social object (picture) Relate social objects to participation/curiosity Why social objects are engaging/important
  • Ways to make objects social Story from the conference – map Come up with crazy ideas, even if you don’t think they are possible
  • How can you make it more participatory, using THESE TWO TECHNIQUES?
  • Pre-webinar – can be added in the rotation
  • Transcript

    • 1. Engaging Customer CuriosityOur facilitator:Crystal Schimpf, MLISBTOP Trainer, Digital LiteracyLibrarianColorado State Library
    • 2. Think of a time whenyou were curiousabout something…
    • 3. Inspired by R-Squared R-Squared Conference http://rsquaredconference.org/ Nina Simon http://www.museumtwo.blogspot.com/ Josh Linkner http://joshlinkner.com/
    • 4. What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? Please share your responses in the chat box
    • 5. What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? • What did you do to pursue your curiosity? Please share your responses in the chat box
    • 6. Why care about curiosity? Put yourself in someone else’s shoesPhoto from iStockphoto
    • 7. Participatory Techniques
    • 8. Asking the Right Question ? ? ? ?
    • 9. Tips: Asking the Right Question Personal Speculative Care about No wrong the answer answers
    • 10. Tips: Ask the Right Question Test your questions
    • 11. Social ObjectsPhoto by Crystal Schimpf – All rights reserved ©
    • 12. Creating Social Objects
    • 13. http://www.flickr.com/photos/30212948@N08/8068651197/in/photostream/
    • 14. Brainstorming Tips • Be creative • Be imperfect • Be in the moment
    • 15. http://www.flickr.com/photos/timo/8397245/in/photostream/
    • 16. http://www.flickr.com/photos/30212948@N08/8068660265/in/photostream/
    • 17. Engaging Library Users
    • 18. Scenario: Banned Books Week Design a program, service, exhibit, or display: • Engage curiosity • Invite participation • Create something different Use these two techniques: • Ask the right questions • Create social objects
    • 19. Brainstorming Tips • Be creative • Be imperfect • Be in the moment
    • 20. http://www.flickr.com/photos/oppl/8045156438/in/set-72157631667423475/
    • 21. Engage curiositythrough participation
    • 22. On the web:http://cslinsession.cvlsites.org